客户转型与赋能负责人
Customer Transformation & Enablement Lead
Viseven Group 是一家领先的全球 B2B 营销科技服务提供商，自 2009 年以来，一直为制药和生命科学公司赋能。我们的使命是推动数字化转型和卓越发展，为制药行业提供全面的端到端软件和数字营销服务。公司的解决方案、产品和服务被全球前 100 强制药和生命科学公司积极使用。
在 Viseven，我们快速发展的团队拥有超过 700 名高技能专业人士，包括开发、设计、商业分析、项目管理、交付、销售、市场和客户成功领域的专家。
我们在美国、拉美、欧洲和亚太地区 30 多个国家设有全球业务，同时在乌克兰、波兰、爱沙尼亚、印度和美国设有实体办公室，能够很好地服务于我们的多元化客户群。
加入我们，成为一支致力于在全球 50 多个国家塑造制药和生命科学领域数字化转型未来先驱团队的一员。
职位描述：作为客户转型与赋能负责人，您将负责推动 Viseven 产品和服务在制药和生命科学组织中的成功采用。您将与客户在整个变革和赋能旅程中合作，协调相关方，制定有效的采用策略，并促进长期参与。您的目标是帮助客户实现可衡量的业务价值，同时建立他们对使用我们解决方案的信心和自主性。
我们提供的福利：
我们深知团队成员是实现目标的关键，因此我们重视并赋权他们分享自己的愿景。我们以优厚的福利回报这种热情，包括：
具有竞争力的薪酬：定期进行绩效导向的薪资和职业发展评估。
经验丰富的团队：加入一个充满激情、经验丰富的团队，氛围友好。
职业发展：提供专业和职业晋升的机会。
带薪休假：每年 18 个工作日（服务满 2 年后为 20 个工作日）。
病假：
非书面证明：每年 4 个工作日。
书面证明：每年 20 个工作日。
家庭假期：结婚、生育或丧事，提供 3 个带薪工作日。
医疗保险：全面覆盖。
英语课程：提升语言技能的学习机会。
职业发展：参加论坛和会议。
企业活动：定期的团队建设活动和聚会。
工作环境：
查看英文原文
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Role Description: As a Customer Transformation & Enablement Lead, you will be responsible for driving the successful adoption of Viseven’s products and services across pharma and life sciences organizations. You will partner with customers throughout their change and enablement journey, aligning stakeholders, delivering effective adoption strategies, and fostering long-term engagement. Your goal will be to help customers realize measurable business value while building confidence and self-sufficiency in using our solutions.
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
Responsibilities:
1. Understand the change and the people
- Partner with account core team to draft the transformation roadmap for clients, illustrating how collectively our work and projects will contribute to overall success of our clients
- Help identify key stakeholders and conduct structured stakeholder mapping and change impact assessments for each assigned client, identifying key user groups, resistance drivers, and current-state workflows.
- Assess organizational readiness for change and identify business needs and capability gaps to inform program design.
- Benchmark relevant industry and internal best practices and produce a client-specific transition roadmap, validated by the customer's project sponsors.
2. Build the integrated change-and-enablement plan
- Develop detailed plans outlining business objectives, change and enablement approaches and timelines, resource requirements, and success metrics.
- Design targeted learning strategies mapped directly to identified capability gaps and transformation milestones, ensuring coverage of all impacted user roles.
3. Engage stakeholders and communicate the change
- Build and maintain a stakeholder engagement plan, conducting regular touchpoints (sponsor briefings, champion network meetings, user pulse checks) to proactively surface resistance and drive sponsor alignment.
- Develop a structured communication plan and feedback loops, ensuring all impacted users understand the why, what, and what's-in-it-for-me of the change before go-live.
4. Enable and build capability
- Design and develop customer-centric learning experiences to drive competency development.
- Facilitate live and virtual training sessions for various user groups adapting delivery style and tracking session-level engagement and comprehension.
5. Support adoption and reinforce
- Own the post-go-live reinforcement plan: coordinate with Viseven's customer success, product, and technical teams to ensure adoption support is continuous, not event-based.
- Monitor adoption rates, identify lagging segments, and deploy targeted interventions (re-training, 1:1 coaching, peer champion support) to close gaps.
- Establish and activate an internal champion network within each client organization, equipping 'super users' to sustain adoption and support peers beyond the formal program.
6. Measure, iterate, and showcase
- Track a defined set of program KPIs throughout the engagement: adoption/usage rates, training completion rates, assessment scores, and stakeholder satisfaction (NPS or equivalent), reported to the client sponsor.
- Conduct a formal post-program retrospective, documenting quantified outcomes (e.g., '85% of target users reached proficient use within 6 weeks'), lessons learned, and reusable best practices for the Viseven knowledge base.
- Capture lessons learned and best practices; showcase wins and the program's achievements.
7. Sustain momentum for Transformation
- Socialize success and foster re-use of the best practices
- Document impact and benefits realization
- Facilitate the collation of learning and recommendations
Required Skills and Experience:
- 3-5+ years leading end-to-end change management or customer enablement programs in a client-facing, B2B SaaS or consulting environment; pharma/life-sciences experience strongly preferred.
- Proven track record of designing and executing learning and change strategies that achieved measurable adoption outcomes.
- Working knowledge of both instructional design (ADDIE, learning design thinking) and/or change-management frameworks (e.g., ADKAR / Prosci).
- SaaS solutions, customer onboarding, and/or omnichannel strategy and execution within the pharma / life-sciences industry is a plus.
- Comfort enabling customers on AI-driven or agentic tools, and curiosity about how AI changes ways of working.
- Able to translate complex workflows and technical product features into clear, engaging learning content for non-technical pharma users, without oversimplifying or creating dependency.
- Confident facilitating conversations with C-suite sponsors and frontline end-users alike; able to shift communication style to the audience and to guide constructively when adoption risk is being underestimated.
- Strong analytical and problem-solving abilities, with the ability to anticipate and mitigate risks.
- Ability to simplify complex topics into engaging, effective learning experiences.
- Cross-functional collaboration; self-driven, curious, and proactive.
- Advanced/Fluent English (written and spoken); a second language is a plus.