高级产品运营经理
Senior Product Operations Manager
为什么选择Harvey
在Harvey，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理型AI、企业级平台和深厚的专业知识，我们正在重塑未来数十年关键知识工作的完成方式。
这是一个难得的机会，帮助打造一家具有时代意义的公司，在真正的转折点上共同前进。我们拥有强大的产品市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个全新的领域。这项工作充满雄心，标准很高，个人、职业和财务上的成长机会无与伦比。
我们的团队行动迅速，有责任感，并对使命充满热情——以高强度运作，贴近客户，不断追求卓越。我们秉持三个核心价值观：果断、简洁、工作未完成。我们更倾向于基于清晰判断快速行动，而非等待完美信息；我们认为简洁才是可扩展的关键；我们从不满足于现状。如果你希望与志同道合、同样充满干劲的人一起完成职业生涯中最出色的工作，我们期待与你携手前行。
在Harvey，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概述
作为Harvey的高级产品运营经理，你将成为产品、工程和市场团队之间的纽带，将战略转化为整个产品生命周期中的执行。你将构建并扩展运营系统，帮助我们的产品团队做出更好的决策，自信地发布产品，并为推动AI采用前沿的律所和内部法务团队带来可衡量的影响。
你将作为产品领导层的延伸，平衡实际执行与战略举措。这是一个适合从0到1进行构建、在模糊环境中茁壮成长，并在没有结构的地方创造结构的人的职位。
你将负责
- 为产品团队提供输入 —— 确保团队拥有做出优秀决策所需的信息
- 构建并维护客户之声系统，将来自律所合作伙伴、内部客户、客户成功经理和销售的反馈整合为可操作的产品信号
- 建立严谨的机制来衡量产品成功和用户影响，包括分析仪表盘、关键绩效指标和明确的假设
- 在产品生命周期中建立高杠杆的客户和合作伙伴接触点——从早期测试到正式发布之后
- 简化关键决策点 across
查看英文原文
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams — turning strategy into execution across our entire product lifecycle. You'll build and scale the operating systems that help our product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in-house legal teams pushing the frontier of AI adoption.
You'll work as an extension of product leadership, balancing hands-on execution with strategic initiatives. This is a role for someone who builds from 0 to 1, thrives in ambiguity, and creates structure where none exists.
WHAT YOU’LL DO
- Inputs to Product Teams — Ensuring teams have the information they need to make great decisions
- Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
- Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
- Create high-leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post-GA
- Streamline key decision points across teams, reducing friction and improving prioritization quality
Ops of the Product Org — Creating the operating systems that enable product teams to thrive
- Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
- Build reliable run-of-business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
Outputs from Product Teams — Amplifying product impact by connecting what we build to those who need it
- Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
- Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
- Maintain cross-team roadmap visibility that keeps GTM, Legal, and leadership aligned on what's shipping and why
- Make it clear across Harvey what Product is building, how it's progressing, and what's coming nextd optimize operational workflows to ensure agility and scalability as the company grows.
WHAT YOU HAVE
- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company
- You've built processes and programs from scratch and scaled them thoughtfully — not just inherited and maintained them
- Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience
- Strong ability to translate complex qualitative and quantitative data — usage metrics, feedback themes, retention signals — into clear recommendations and roadmap inputs
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment
- You're a natural bridge builder: fluent in strategy, comfortable in the weeds, and skilled at creating clarity where none exists. Ambiguity doesn't slow you down — it's where you do your best work.
COMPENSATION RANGE
$155,400 - $233,200 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-CD1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai