医疗虚拟助理
Healthcare Virtual Assistant
职位描述
我们正在寻找一位经验丰富的医疗虚拟助理，加入一家快速发展的心理健康诊所，提供关键的行政和患者支持。
这是一项需要亲力亲为的工作，适合有医疗/健康背景的人士，能够自信地与患者沟通，管理行政任务，并处理如保险索赔和事先授权等医疗流程。
理想的候选人应具备条理性、可靠性、同理心，并能在远程环境中独立工作。
主要职责
● 接听患者的来电并提供专业、友好的支持
● 安排和协调患者预约
● 按需跟进患者
● 管理并跟进账单索赔
● 协助处理保险索赔被拒或被退回的情况
● 完成并管理事先授权
● 在电子病历系统中准确记录患者沟通内容
● 保持患者记录的有序和更新
● 支持诊所的日常医疗行政工作
● 与患者和其他医疗团队成员进行专业沟通
● 使用 RingCentral 进行电话/VOIP 通信
● 在诊所的电子病历系统中工作，并学习使用 Eikonotes
要求
● 有在医疗或医学环境工作的经验
● 有使用电子病历（EHR/EMR）系统的经验
● 对医疗行政有深入理解
● 有完成事先授权的经验——这是重要要求
● 有处理保险索赔、拒赔和被退件的经验
● 优秀的英文书面和口语沟通能力
● 强大的组织和时间管理能力
● 能够专业地处理机密患者信息
● 能够独立工作并管理多个优先事项
● 有可靠的互联网连接和专业的远程工作环境
加分项
● 有在心理健康或治疗诊所工作的经验
● 有使用 Eikonotes 的经验
● 有使用 RingCentral 的经验
● 西班牙语能力是加分项，但非必需
查看英文原文
About the Role
We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative and patient support.
This is a hands-on role for someone with a medical/healthcare background who is confident communicating with patients, managing administrative tasks, and navigating healthcare processes such as insurance claims and prior authorizations.
The ideal candidate will be organised, reliable, empathetic, and comfortable working independently in a remote environment.
Key Responsibilities
● Answer incoming patient phone calls and provide professional, friendly support
● Schedule and coordinate patient appointments
● Follow up with patients as required
● Manage and follow up on billing claims
● Assist with insurance claim denials and rejections
● Complete and manage prior authorizations
● Document patient communications accurately within the EHR
● Maintain organised and up-to-date patient records
● Support the practice with general healthcare administration
● Communicate professionally with patients and other members of the healthcare team
● Use RingCentral for phone/VOIP communications
● Work within the practice's EHR system and learn Eikonotes
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Requirements
● Previous experience working in a healthcare or medical environment
● Experience working with an EHR/EMR system
● Strong understanding of healthcare administration
● Experience completing prior authorizations — this is an important requirement
● Experience dealing with insurance claims, denials, and rejections
● Excellent written and verbal English communication skills
● Strong organisational and time-management skills
● Ability to handle confidential patient information professionally
● Comfortable working independently and managing multiple priorities
● Reliable internet connection and a professional remote working environment
Nice to Have
● Experience working within a mental health or therapy practice
● Previous experience with Eikonotes
● Experience with RingCentral
● Spanish-speaking ability would be a plus, but is not essential