服务项目经理
Services Project Manager
作为高速连接领域的全球领导者，Ciena 构建了推动人工智能时代的基础设施。我们是一家技术公司，正在塑造网络的未来，以创新、诚信和协作为指导。通过发展机会、有意义的工作和灵活性，Ciena 支持员工在工作内外的成长与福祉。加入一个有影响力的事业。
Ciena 正在寻找一名以交付为导向的服务项目经理，负责美国东海岸地区的客户参与和服务交付项目。该职位将推动整个交付生命周期的项目执行，同时协调客户承诺、运营目标和财务成果。此职位的成功来自于协调跨职能团队、管理项目复杂性并实现一致的客户成果。
你将产生的影响：
- 领导面向客户的整个项目生命周期内的服务交付项目。
- 协调项目范围、时间表、里程碑、资源和执行活动。
- 实施沟通计划，并提供项目状态更新、风险可见性和解决跟踪。
- 在整个项目交付过程中进行风险评估并执行缓解计划。
- 主持客户和内部项目会议，传达进展、问题和交付成果。
- 监控项目执行情况，对比范围、资源利用率、预算预期和交付承诺。
- 与客户、工程团队、销售、投标管理、服务交付团队、合作伙伴和财务团队对接，以实现项目和业务目标。
必备条件：
- 教育：工程或相关领域的学士学位。
- 经验：3–5 年在服务交付、项目管理、服务协调或相关行业的工作经验。
- 使用项目管理工具。
- 应用网络生命周期活动，包括设计、部署、迁移和验证。
- 光纤传输和网络环境背景，包括 DWDM 和 L0/L1 技术。
- 与客户、跨职能交付团队和工程资源互动的经验。
- 在多个团队之间展示出影响力和协作能力。
加分项：
- 资格认证：优先考虑 PRINCE2 认证。
- 资格认证：优先考虑 PMP 认证。
- 应用工作量估算、成本驱动因素和交付风险评估。
- 有贡献于商业方案的经验。
查看英文原文
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.
Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes. Success in this position comes from coordinating cross-functional teams, managing project complexity, and delivering consistent customer results.
How you will make an impact:
- Lead customer-facing service delivery projects across the full project lifecycle.
- Coordinate project scope, schedules, milestones, resources, and execution activities.
- Implement communication plans and provide project status updates, risk visibility, and resolution tracking.
- Conduct risk assessments and execute mitigation plans throughout project delivery.
- Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes.
- Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments.
- Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives.
The must haves:
- Education: Bachelor’s degree in Engineering or related field.
- Experience: 3–5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry.
- Utilization of project management tools.
- Application of network lifecycle activities including design, deployment, migration, and validation.
- Background in optical transport and networking environments including DWDM and L0/L1 technologies.
- Experience interacting with customers, cross-functional delivery teams, and engineering resources.
- Demonstrated influencing and collaboration across multiple teams.
Nice to haves:
- Certifications: PRINCE2 certification preferred.
- Certifications: PMP certification preferred.
- Application of effort estimation, cost drivers, and delivery risk evaluation.
- Background contributing to commercially sound decisions during presales and delivery activities.
- Experience working in matrix environments with multiple stakeholders.
- Outstanding planning, scheduling, and coordination skills.
- Outstanding verbal and written communication skills.
Pay Range:
The salary range for this role, in the USA, is $79,900.00 -$ !27,700.00 USD.
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Originally posted on Himalayas