双语推荐与保险协调员 - 虚拟助理 - OR
Bilingual Referral & Insurance Coordinator - Virtual Assistant - OR
我们正在寻找一位高度组织化且注重细节的双语推荐与保险协调员虚拟助理，为一家繁忙的医疗诊所提供远程支持。
理想的候选人具备eClinicalWorks（ECW）实际操作经验，熟悉医疗推荐和保险授权，且在英语和西班牙语方面具有出色的沟通能力。此职位需要能够与患者、专科医生、保险公司和医疗提供者进行清晰专业的沟通。
双语（英语/西班牙语）能力和eClinicalWorks经验是必需的。候选人还必须具备清晰的英语口语，发音标准，几乎没有明显口音，因为需要频繁与患者和医疗提供者沟通。
主要职责
- 处理并协调从开始到完成的患者推荐。
- 提交、跟踪并跟进保险授权。
- 协调与专科医生和外部提供者的预约和沟通。
- 维护准确的推荐跟踪，并跟进未完成事项。
- 联系患者，告知推荐、预约、授权和所需文件。
- 协调医生和机构之间的医疗记录传递和接收。
- 与推荐医生、专科医生、保险公司和其他医疗组织沟通。
- 确认所需的临床文件已准备齐全并正确传递。
- 在eClinicalWorks（ECW）中准确更新患者和推荐信息。
- 监控待处理的推荐和授权，确保及时完成。
- 与患者和医生保持持续跟进，防止护理延误。
- 按照HIPAA和诊所政策处理敏感的患者信息。
- 根据需要执行其他行政和协调任务。
理想候选人
理想的候选人应具备条理性、主动性、坚持性和高度的沟通能力。他们应能够从头到尾负责推荐事务，无需持续监督即可跟进，并确保患者和医生获得及时更新。
由于该职位需要频繁与说英语的患者和医疗提供者沟通，清晰的英语发音和极少的口音是必不可少的。
每日前三项优先事项
- 处理和跟踪患者推荐和保险授权。
- 与专科医生、提供者和患者协调以推进推荐。
- 跟进待处理的推荐。
查看英文原文
We are seeking a highly organized and detail-oriented Bilingual Referral & Insurance Coordinator Virtual Assistant to support a busy healthcare practice remotely.
The ideal candidate has hands-on experience with eClinicalWorks (ECW), strong knowledge of medical referrals and insurance authorizations, and excellent communication skills in both English and Spanish. This role requires someone who can communicate clearly and professionally with patients, specialists, insurance companies, and healthcare providers.
Bilingual English/Spanish and eClinicalWorks experience are REQUIRED. Candidates must also have very clear spoken English with little to no noticeable accent, as frequent patient and provider communication is required.
Key Responsibilities
- Process and coordinate patient referrals from initiation through completion.
- Submit, track, and follow up on insurance authorizations.
- Coordinate appointments and communication with specialists and outside providers.
- Maintain accurate referral tracking and follow up on outstanding items.
- Contact patients regarding referrals, appointments, authorizations, and required documentation.
- Coordinate the transfer and receipt of medical records between providers and facilities.
- Communicate with referring providers, specialists, insurance companies, and other healthcare organizations.
- Verify that required clinical documentation is available and properly routed.
- Update patient and referral information accurately in eClinicalWorks (ECW).
- Monitor pending referrals and authorizations to ensure timely completion.
- Follow up consistently with patients and providers to prevent delays in care.
- Handle sensitive patient information in accordance with HIPAA and practice policies.
- Perform additional administrative and coordination tasks as needed.
Ideal Candidate
The ideal candidate is organized, proactive, persistent, and highly communicative. They should be comfortable taking ownership of referrals from start to finish, following up without constant supervision, and ensuring that patients and providers receive timely updates.
Because this position involves frequent communication with English-speaking patients and healthcare providers, clear English pronunciation and minimal accent are essential.
Top 3 Daily Priorities
- Process and track patient referrals and insurance authorizations.
- Coordinate with specialists, providers, and patients to move referrals forward.
- Follow up on pending referrals, authorizations, appointments, and medical records.
Requirements
Requirements
Must-Have Qualifications
- Fluent English and Spanish – spoken and written.
- Hands-on experience using eClinicalWorks (ECW) is REQUIRED.
- Previous experience in a medical referral, insurance authorization, referral coordination, medical scheduling, or healthcare administrative role.
- Excellent verbal and written communication skills.
- Very clear spoken English with little to no noticeable accent.
- Strong attention to detail and excellent follow-up skills.
- Ability to manage multiple referrals and authorization cases simultaneously.
- Comfortable communicating directly with patients, providers, specialists, and insurance representatives.
- Strong computer and organizational skills.
- Understanding of HIPAA and the importance of maintaining patient confidentiality.
- Reliable remote-work setup with stable internet connection and a professional workspace.
Preferred Qualifications
- Experience working with insurance companies and payer portals.
- Experience obtaining or following up on prior authorizations.
- Experience coordinating specialist referrals.
- Experience transferring medical records.
- Previous experience working with U.S. healthcare practices.
- Familiarity with medical terminology and insurance processes.
Required Experience
- eClinicalWorks (ECW): Required
- Referral Coordination: Required
- Insurance Authorization: Required
- Bilingual English/Spanish: Required
- Clear English communication / minimal accent: Required
- Healthcare/Medical Administrative Experience: Required
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a hourly rate open to negotiate, depending on skill set and experience. The schedule is Monday through Friday, 9:00 AM - 5:00 PM EST.
Originally posted on Himalayas