客户支持与虚拟助理
Customer Support & Virtual Assistant
职位描述
我们正在寻找一位高度有条理、技术自信且以客户为中心的客户支持与虚拟助理，加入一家专注于技术、AI实施及商业建筑行业流程改进的快速发展的咨询公司。
这是一份内容丰富的职位，结合了客户支持、技术支持、行政支持以及人工智能驱动的组织工作。
你将直接与业务负责人合作，并在帮助客户掌握技术和系统方面发挥重要作用，同时负责保持内部请求、会议和后续工作的有序进行。
你将从事的工作
客户支持与技术支持
● 通过电子邮件和其他沟通渠道回应客户的问题和支持请求。
● 协助客户解决基本的技术问题，例如登录、访问平台、设置2FA、使用软件和屏幕共享。
● 在客户技术知识有限的情况下，耐心且清晰地引导他们解决问题。
● 收集问题信息并调查问题，必要时进行升级处理。
● 提供友好、安心的客户体验，确保客户感到舒适并愿意寻求帮助。
行政与虚拟助理支持
● 参加并记录内部和客户会议。
● 协助整理收到的请求、后续事项和行动项。
● 跟踪任务，确保重要的后续事项不会被遗漏。
● 协助一般性的行政组织和日常业务支持。
● 通过承担常规请求，帮助业务负责人保持有序和专注。
人工智能与生产力
● 审阅会议记录并使用人工智能工具如Claude来识别具体的行动项和后续事项。
● 将非结构化的信息转化为清晰、有条理的任务。
● 主动利用人工智能提高工作流程，减少手动行政工作。
● 根据需要探索和学习新的人工智能和生产力工具。
我们寻找的人选
我们希望找到一位充满好奇心、耐心、技术熟练且真正享受帮助他人的人。
你不需要是技术专家或软件开发人员。更重要的是你对技术感到舒适，并能快速理解不同平台的工作方式。
必备条件：
● 英语书面和口语表达能力优秀。
● 有客户支持、虚拟助理、行政或类似岗位的经验。
● 对技术感到舒适
查看英文原文
About the Role
We are looking for a highly organised, technically confident, and people-focused Customer
Support & Virtual Assistant to join a growing consulting business specialising in technology,
AI implementation, and process improvement within the commercial construction industry.
This is a varied role combining customer support, technical assistance, administrative
support, and AI-powered organisation.
You'll work directly with the business owner and play an important role in helping customers
navigate technology and systems, while also taking responsibility for keeping internal requests,
meetings, and follow-ups organised.
What You'll Be Doing
Customer Support & Technical Assistance
● Respond to customer questions and support requests via email and other communication channels.
● Help customers troubleshoot basic technical issues, such as logging in, accessing
platforms, setting up 2FA, navigating software, and screen sharing.
● Guide customers through problems patiently and clearly, even when they have limited technical knowledge.
● Gather information about an issue and investigate the problem before escalating when necessary.
● Provide a friendly, reassuring customer experience and ensure customers feel comfortable asking for help.
Administrative & Virtual Assistant Support
● Attend and take notes during internal and client meetings.
● Help organise incoming requests, follow-ups, and action items.
● Keep track of tasks and ensure important follow-ups don't get missed.
● Assist with general administrative organisation and day-to-day business support.
● Help the business owner stay organised and focused by taking ownership of routine requests.
AI & Productivity
● Review meeting transcripts and use AI tools such as Claude to identify specific action
items and follow-ups.
● Turn unstructured information into clear, organised tasks.
● Use AI proactively to improve workflows and reduce manual administrative work.
● Explore and learn new AI and productivity tools as required.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
What We're Looking For
We're looking for someone who is curious, patient, technically comfortable, and genuinely
enjoys helping people.
You don't need to be a technical expert or software developer. What's more important is that
you're comfortable with technology and can quickly understand how different platforms work.
Essential:
● Excellent written and spoken English.
● Previous experience in customer support, virtual assistance, administration, or a similar role.
● Comfortable troubleshooting basic technical issues.
● Confident navigating software, logins, 2FA, screen sharing, and online platforms.
● Strong communication and problem-solving skills.
● Highly organised with excellent attention to detail.
● Patient and empathetic when dealing with customers who may struggle with technology.
● Curious and willing to learn new systems and software quickly.
● Comfortable working independently and taking initiative.
Nice to Have:
● Experience using Salesforce.
● Experience with HubSpot.
● Experience with Monday.com.
● Experience with Microsoft Teams.
● Previous experience working with AI tools such as Claude or ChatGPT.
● Experience supporting customers within the construction, technology, or consulting
industries.