技术协调员
Technology Coordinator
负责支持技术领导和项目管理职能，涵盖一系列与技术相关的运营活动。
管理技术资产库存，包括跟踪资产和协调设备订单。
协助软件设置、部署、下线及相关技术生命周期活动。
协调用户新增、变更、迁移及定期用户审计。
支持供应商管理和协调，确保请求和未决问题得到解决。
为团队成员提供故障排除支持，帮助解决日常技术问题。
与内部利益相关者、客户、供应商和跨职能合作伙伴进行有效沟通。
与开发、支持、销售等团队合作，使技术活动与项目目标保持一致。
跟踪待办事项，并与供应商或内部部门协调，确保在既定SLA内及时解决。
识别改进技术流程、文档、效率和操作流程的机会。
维护清晰且有用的系统、流程和重复性技术活动的文档。
承担其他分配的技术相关职责和项目。
要求
学士学位或约2年相关专业经验。
能够熟练使用现有技术平台，并快速学习新系统。
具备良好的客户服务意识，以帮助他人、响应迅速和解决问题为导向。
对网络术语和常见技术概念有基本了解。
能够学习不熟悉的系统，并为流程和程序创建清晰的文档。
具备独立解决问题的能力，注重细节。
高度有条理，能够同时管理多个项目、请求和优先级。
具备出色的书面、口头和人际沟通能力。
能够与技术和非技术利益相关者有效协作。
适应在远程环境中独立工作，同时保持责任感和执行力。
展现出主动性、持续改进的思维模式，并愿意帮助他人。
能够遵循以责任、改进和尊重互动为核心的协作原则。
必须合法授权在美国工作，并满足相应的年龄要求。
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Accountabilities
Support the technology leadership and project management functions across a range of technology-related operational activities.
Manage technology inventory, including tracking assets and coordinating equipment orders.
Assist with software setup, deployment, decommissioning, and related technology lifecycle activities.
Coordinate user additions, moves, changes, and periodic user audits.
Support vendor management and coordination, ensuring requests and outstanding issues are followed through to completion.
Provide troubleshooting assistance to team members and help resolve day-to-day technology issues.
Communicate effectively with internal stakeholders, clients, vendors, and cross-functional partners.
Collaborate with development, support, sales, and other teams to align technology activities with project objectives.
Track open items and coordinate with vendors or internal departments to ensure timely resolution within established SLAs.
Identify opportunities to improve technology processes, documentation, efficiency, and operational workflows.
Maintain clear and useful documentation for systems, procedures, and recurring technology activities.
Take on additional technology-related responsibilities and projects as assigned.
Requirements
Associate’s degree or approximately 2 years of relevant professional experience.
Comfortable navigating existing technology platforms and learning new systems quickly.
Strong customer service orientation with a helpful, responsive, and solutions-focused approach.
Basic understanding of networking terminology and common technology concepts.
Ability to learn unfamiliar systems and create clear documentation for processes and procedures.
Strong independent problem-solving skills and excellent attention to detail.
Highly organized, with the ability to manage multiple projects, requests, and priorities simultaneously.
Excellent written, verbal, and interpersonal communication skills.
Ability to collaborate effectively with technical and non-technical stakeholders.
Comfortable working independently in a remote environment while maintaining accountability and follow-through.
Demonstrated ownership, continuous-improvement mindset, and willingness to help others.
Ability to work in alignment with collaborative principles centered on ownership, improvement, and respectful interactions.
Must be legally authorized to work in the United States and meet applicable age requirements.
Benefits
Competitive part-time compensation.
Generous stock option opportunities.
Medical, dental, and vision insurance options.
Flexible Spending Account options.
Generous paid time-off program.
Paid parental leave.
Employer-paid life insurance.
401(k) plan with a 4% employer match.
Monthly cell phone reimbursement.
Health and wellness stipend.
Onboarding stipend for remote employees.
Remote-first work environment with flexibility around work location, provided you have a suitable workspace and reliable Wi-Fi.
Opportunities to participate in company-wide in-person gatherings at locations across the United States.
Discounts at select properties across the country.
Opportunity to work across technology, operations, support, and other cross-functional teams.
Professional development through exposure to new systems, vendors, processes, and technology initiatives.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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