双语护理协调员 – 伊利诺伊州保险及SimplePractice经验要求
Bilingual Care Coordinator – Illinois Insurance & SimplePractice Experience Requ
职位名称：双语护理协调员
用工类型：兼职（根据表现和运营需求，有转为全职的可能）
工作安排：完全远程
时区：中部时间（CT）
简介
我们的客户正在寻找一位经验丰富的护理协调员，以支持患者护理、预约安排、保险协调和随访活动。理想的候选人将成为患者的首要联系人，确保顺畅且积极的体验，同时协调患者、提供者和保险公司之间的沟通。
此职位需要出色的沟通技巧、强烈的责任心，以及在快节奏的医疗环境中管理多项任务的能力。
客户从事行为健康领域，专注于提供高质量以患者为中心的护理。
该职位将从兼职开始，基于表现和运营需求，有很强的意向转为全职。
主要职责
- 专业地接听和拨打电话
- 安排和协调患者的预约和随访就诊
- 验证保险资格和福利
- 协助事先授权和转诊协调
- 跟进患者关于预约、治疗方案和未完成事项
- 与保险公司沟通资格、覆盖范围和授权事宜
- 在电子病历系统中维护准确的患者记录和文档
- 协调提供者、患者和外部医疗合作伙伴之间的沟通
- 始终确保符合HIPAA规定和患者隐私
- 提供卓越的客户服务并支持患者留存
不可协商的要求
- 至少2年护理协调、患者服务、医疗排程、保险验证或相关医疗行政工作的经验
- 有与伊利诺伊州保险计划合作的经验
- 出色的英语口头和书面沟通能力，具备专业的电话沟通形象
- 对医疗流程和患者协调过程有深入了解
- 必须持有HIPAA合规证书
- 能够在快节奏的医疗环境中保持准确性
- 必须有使用SimplePractice EHR的经验
优先考虑的资质
- 有转诊和事先授权的经验
- 熟悉Medicare、Medicaid、PPO、HMO和商业保险计划
- 有相关经验
查看英文原文
Job Title : Bilingual Care Coordinator
Employment Type: Part-Time (with potential to move to Full-Time based on performance and operational needs)
Work Setup: Fully Remote
Time Zone: Central Time (CT)
Overview
Our client is seeking an experienced Care Coordinator to support patient care, scheduling, insurance coordination, and follow-up activities. The ideal candidate will serve as a key point of contact for patients, ensuring a smooth and positive experience while coordinating communication between patients, providers, and insurance companies.
This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.
The client operates in the behavioral health space and is focused on delivering high-quality patient-centered care.
The role will begin as part-time, with strong intent to transition into a full-time position based on performance and operational needs.
Key Responsibilities
- Answer inbound and outbound patient calls professionally
- Schedule and coordinate patient appointments and follow-up visits
- Verify insurance eligibility and benefits
- Assist with prior authorizations and referral coordination
- Follow up with patients regarding appointments, treatment plans, and outstanding requirements
- Communicate with insurance companies regarding eligibility, coverage, and authorizations
- Maintain accurate patient records and documentation within the EMR
- Coordinate communication between providers, patients, and external healthcare partners
- Ensure HIPAA compliance and patient confidentiality at all times
- Deliver exceptional customer service and support patient retention
Non-Negotiable Requirements
- Minimum 2 years of experience in Care Coordination, Patient Services, Medical Scheduling, Insurance Verification, or a related healthcare administrative role
- Previous experience working with Illinois-based insurance plans
- Excellent verbal and written English communication skills with a professional phone presence
- Strong understanding of healthcare workflows and patient coordination processes
- Must have a HIPAA compliance certificate
- Ability to work in a fast-paced healthcare environment while maintaining accuracy
- Must have a experience with SimplePractice EHR
Preferred Qualifications
- Experience with referrals and prior authorizations
- Knowledge of Medicare, Medicaid, PPO, HMO, and commercial insurance plans
- Experience in urgent care, primary care, or multi-specialty practices
• Familiarity with EMR/EHR systems
Ideal Candidate Profile
- Compassionate, patient-focused, and service-oriented
• Highly organized and detail-driven
- Strong multitasker who can manage competing priorities
- Professional, proactive, and dependable
• Comfortable handling
Originally posted on Himalayas