双语医疗助理
Bilingual Medical Assistant
职位名称：双语医疗虚拟助理
工作时间：全职 || 40小时 || 美国东部时间区
排班：上午8:00 - 下午4:30 美国东部时间
职位概述
我们的客户正在寻找一位经验丰富的医疗助理，以支持繁忙医疗诊室的日常运营。理想的候选人将协助前台运营、患者预约、保险验证、药物和服务事前授权、医疗账单支持以及活动跟踪。此职位需要出色的时间管理能力、细致的工作态度，并能够在保持HIPAA合规的前提下提供卓越的患者服务。
主要职责
前台与患者协调
- 接听并专业处理患者的来电。
- 安排、重新安排和确认患者预约。
- 注册新患者并更新人口统计信息和保险信息。
- 验证患者的保险资格、福利、自付额和免赔额。
- 迎接患者并提供优质的客户服务。
- 专业地回应患者的问题并解决他们的担忧。
事前授权
- 判断药物或服务是否需要事前授权。
- 收集并审查用于授权请求的临床文件。
- 通过保险门户、电话或传真提交事前授权请求。
- 监控授权状态并跟进保险公司。
- 通知患者授权结果及任何财务责任。
- 在需要时协助收集额外文件进行申诉。
医疗账单支持
- 检查患者信息以确保账单准确性。
- 协助准备和提交索赔。
- 监控索赔状态并跟进被拒或延迟支付的款项。
- 准确记录保险和患者付款。
- 支持每日结束时的对账和账单报告。
- 在实践管理系统中维护准确的账单文档。
行政支持
- 在EMR/EHR中维护准确的患者记录。
- 完成每日活动日志和授权跟踪日志。
- 生成并审核每日结束的操作报告。
- 为医生和办公室员工提供一般行政任务支持。
- 确保符合HIPAA和所有办公室政策和程序。
不可协商的要求
- 至少2年作为医疗助理或类似医疗行政岗位的经验。
- 具有保险验证、事前授权和医疗账单相关经验。
查看英文原文
Job Title: Bilingual Medical Virtual Assistant
Hours: Full-Time ||40 hours || EST Timezone
Schedule: 8:00 am - 4:30 pm EST
Position Overview
Our client is seeking an experienced Medical Assistant to support the daily operations of a busy medical practice. The ideal candidate will assist with front desk operations, patient scheduling, insurance verification, medication and service prior authorizations, medical billing support, and activity tracking. This role requires excellent organizational skills, strong attention to detail, and the ability to provide outstanding patient service while maintaining HIPAA compliance.
Key Responsibilities
Front Desk & Patient Coordination
- Answer and professionally manage inbound patient calls.
- Schedule, reschedule, and confirm patient appointments.
- Register new patients and update demographic and insurance information.
- Verify patient insurance eligibility, benefits, copays, and deductibles.
- Greet patients and provide excellent customer service.
- Respond to patient inquiries and resolve concerns professionally.
Prior Authorizations
- Determine when medications or services require prior authorization.
- Collect and review clinical documentation needed for authorization requests.
- Submit prior authorization requests through insurance portals, phone, or fax.
- Monitor authorization status and follow up with insurance companies.
- Notify patients of authorization outcomes and any financial responsibility.
- Assist with appeals by gathering additional documentation when required.
Medical Billing Support
- Review patient information for billing accuracy.
- Assist with claim preparation and submission.
- Monitor claim status and follow up on denials or delayed payments.
- Post insurance and patient payments accurately.
- Support end-of-day reconciliation and billing reports.
- Maintain accurate billing documentation within the practice management system.
Administrative Support
- Maintain accurate patient records within the EMR/EHR.
- Complete daily activity logs and authorization tracking logs.
- Generate and review end-of-day operational reports.
- Support providers and office staff with general administrative tasks.
- Ensure compliance with HIPAA and all office policies and procedures.
Non-Negotiable Requirements
- Minimum 2 years of experience as a Medical Assistant or in a similar healthcare administrative role.
- Experience with insurance verification, prior authorizations, and medical billing.
- Strong understanding of CPT, ICD-10, HCPCS, and the healthcare revenue cycle.
- Excellent verbal and written English communication skills.
- Experience using EMR/EHR systems.
- Strong knowledge of HIPAA regulations and patient confidentiality.
- Excellent organizational, multitasking, and time management skills.
Preferred Qualifications
- Experience working in a fast-paced outpatient or specialty medical practice.
- Familiarity with insurance portals and electronic claim submission.
- Experience with payment posting, claim follow-up, and denial management.
- Knowledge of appointment scheduling software and practice management systems.
Originally posted on Himalayas