高级估算师 – 土木/道路基础设施
Senior Estimator – Civil / Road Infrastructure
关于公司
我们的客户是一家澳大利亚企业,向澳大利亚各地的市政当局、承包商和建筑客户供应道路安全护栏——用于道路边缘、停车场、学校和其他场所。该业务由总经理和运营经理领导,该职位直接向他们汇报。
主要职责
独立负责日常估算和报价流程——核对图纸与计划是否一致,计算数量,获取供应商价格并计算利润率——并通过准确的工作、诚实的沟通和以客户满意为重点,与管理层建立信任,从而随着时间推移承担更多面向客户的职责。
关于该职位
- 位于报价流程核心的高级全职估算员职位——审查客户咨询,核对提供的图纸与工作计划,并使用公司自有模板和费率生成准确的报价。
- 内部目前由一人全程负责估算,从咨询到向客户提交报价。远程方面,该职位负责估算和报价的核心工作——核对图纸、获取供应商价格、计算利润率并生成报价——而管理层在开始阶段仍负责最终的客户签字和报价提交。
- 随着信任的建立,在最初几个月内,该职位有机会承担更多直接与客户接触的工作。这不是销售岗位,所有商业决策都需经管理层签字批准。
- 被信任独立处理估算和报价流程,并在既定价格范围内对范围和定价问题做出判断——但在此职位中,真正理解指令、图纸或反馈,并提出澄清问题,而不是猜测或默认同意,比大多数职位更为重要。
- 让客户满意是该职位每个环节的核心——即使在开始阶段报价提交仍由管理层负责,幕后工作的准确性、及时性和专业性才是保持客户关系的关键。
关键职责
▸ 咨询与图纸审核
- 审核新客户的咨询以及为该工作提供的图纸或设计图
- 核对提供的图纸与工作计划是否一致,确认匹配后才进行报价,而非假设
- 如需缺失的照片、信息或澄清,应向管理层请求,而非自行猜测
查看英文原文
ABOUT THE COMPANY
Our client is an Australian business supplying road safety barriers — for roadsides, car parks, schools and other sites — to councils, contractors and construction clients across Australia. The business is led by its General Manager and Operations Manager, who this role reports to directly.
PRIMARY PURPOSE
To independently run the day-to-day estimating and quoting workflow — checking plans against the schedule, taking off quantities, sourcing supplier pricing and working out margins — and to build the kind of trust with management, through accurate work, honest communication and a focus on keeping the client happy, that lets the role take on more of the client-facing side over time.
ABOUT THE ROLE
- A senior, full-time Estimator role at the centre of the quoting process — reviewing customer enquiries, checking supplied plans against the job schedule, and turning that into an accurate, priced quote using the company's own templates and rates.
- Internally, one person currently runs estimating end to end, from enquiry through to submitting the quote to the client. Remotely, this role owns the estimating and quoting engine room — checking plans, sourcing supplier pricing, working out margins and building the quote — while management keeps final client sign-off and quote submission in-house at the start.
- As trust builds over the first few months, there is scope for this role to take on more direct client contact. This is not a sales role, and no commercial decision is made without management's sign-off.
- Trusted to work independently on the estimating and quoting workflow and exercise judgement on scope and pricing questions within agreed rates — but genuinely understanding an instruction, plan or piece of feedback, and asking a clarifying question rather than guessing or agreeing by default, matters more in this role than in most.
- Keeping the client happy sits behind every part of this role — even while quote submission stays with management at the start, the accuracy, turnaround and professionalism of the work behind the scenes is what keeps the client relationship strong.
KEY RESPONSIBILITIES
▸ Enquiries & Plan Review
- Review new customer enquiries and the plans or drawings supplied for the job
- Check the supplied plans against the job schedule to confirm they match, and flag any differences before quoting rather than assuming
- Request missing photos, information or clarification from management rather than guessing
▸ Takeoffs & Quote Preparation
- Perform takeoffs from civil/road design drawings using Adobe for markup and measurement
- Record and tally quantities in Excel, and build the quote using the company's templates, pricing structure and rates
- Own quote accuracy and turnaround time on the estimating side, with minimal supervision
▸ Pricing & Supplier Coordination
- Source and compare pricing from a couple of different suppliers for each job
- Chase, confirm and follow up outstanding supplier pricing
- Work out margins and the final cost to the business before the quote goes to management
▸ Client Communication (Phased)
- In the early months, prepare the quote for management to review and issue to the client directly — client-facing communication and quote submission stay in-house at the start
- Communicate with suppliers directly as required, using the company's official email
- Flag anything a client mentions that could be a new opportunity back to management, even though this is not a sales role
- Over time, and only as agreed with management, take on more direct client contact — by email first, and potentially by phone later
▸ Communication & Judgement
- Ask a clarifying question rather than guessing or agreeing to an instruction, plan or piece of feedback that isn't fully understood — the single most important trait for this role
- Communicate clearly and accurately in written and spoken English with management and suppliers
- Escalate only genuine exceptions once confident with the day-to-day workflow
▸ Working Hours
- Full-time, aligned to Australian Eastern Standard Time (AEST) business hours, working the same calendar as the Australian-based leadership team
WHAT SUCCESS LOOKS LIKE
- Plans are checked against the job schedule and any discrepancies are caught before quoting, not after
- Quotes are accurate, complete and out the door within agreed turnaround times, with minimal rework
- Instructions and feedback are genuinely understood — questions are asked early rather than assumptions being made and found out later
- Supplier pricing is current and chased proactively, with clear margins worked out before management sees the quote
- Management is brought genuine exceptions, not routine questions they shouldn't need to see
- The client stays happy — quotes are accurate and on time, and nothing management has to fix or apologise for after the fact
QUALIFICATIONS AND EXPERIENCE
MUST-HAVE (ESSENTIAL)
- Very good communication — clear written and spoken English, and asks a clarifying question rather than guessing or agreeing by default
- Engineering background — ideally civil engineering, or hands-on experience with civil/road “horizontal works” (roads, pathways, council infrastructure)
- 5+ years' experience as an Estimator, at a senior level — not a junior hire, and not needing heavy day-to-day supervision
- Hands-on daily experience using Adobe (takeoff/markup of drawings) and Excel (recording quantities, building quotes)
- A genuine focus on keeping the client happy — reliable, professional and responsive, even while working behind the scenes
- Confident, independent reading of civil/road design drawings and schedules
- Own computer/laptop (16GB RAM or more recommended) and a private home office suitable for full-time remote work
- Available full-time on hours aligned to Australian business hours (AEST)
NICE-TO-HAVE (DESIRABLE)
- Sales aptitude or commercial awareness — nice to have, not required; this is not a sales role
- Prior estimating experience with road safety barriers or similar civil/road infrastructure products
- Experience working with Australian clients, councils, builders or construction companies
- Familiarity with estimating or takeoff software beyond Adobe and Excel
Required Experience
- An engineering background — ideally civil engineering, or an architectural/design background with hands-on experience on “horizontal works” (roads, pathways, or council/civil infrastructure projects)
- 5+ years' experience as an Estimator — this is a senior hire, not a junior one, and should not need heavy day-to-day supervision
- Confident, independent reading of civil/road design drawings and schedules
- Hands-on daily experience using Adobe (for takeoff and markup of drawings) and Excel (for recording quantities and building quotes)
- Able to work full time on hours aligned to Australian business hours (AEST)
Required Skills
- Very good communication — clear, accurate written and spoken English, and the confidence to ask a clarifying question rather than agreeing by default when something isn't fully understood
- A genuine focus on keeping the client happy — professional, reliable and responsive in how work and communication are handled, even while working behind the scenes at the start
- Accurate, methodical takeoff and quantity calculation
- High attention to detail — an error in a quote translates directly into lost margin or a lost job
- Able to work independently on the estimating and quoting workflow while keeping client-facing communication with management in the early months
- Own computer/laptop capable of running Adobe and large drawing files smoothly (16GB RAM or more recommended), and a private home office setup suitable for full-time remote work
Highly Desirable
- Sales aptitude or commercial awareness — comfortable spotting and flagging an opportunity in something a client mentions (nice to have, not a requirement — this is not a sales role)
- Prior estimating experience with road safety barriers or similar civil/road infrastructure products
- Experience working with Australian clients, councils, builders or construction companies — a bonus, not a substitute for the engineering background above
- Familiarity with estimating or takeoff software beyond Adobe and Excel