CRM执行官 - IT系统集成商 (苏丹) - 远程办公
CRM Executive - IT System Integrator (SUDAN) - Remotely
Franco Pinto 是一家技术解决方案提供商，在 IT 基础设施、网络安全和托管服务领域有长期的业务布局。我们与中东和非洲地区的组织合作，帮助企业和政府客户构建安全、可靠且可扩展的 IT 环境。
职位描述
岗位职责
在交易确认后负责客户的整个流程，通过结构化的 CRM 使用、协调和报告确保可见性、跟进、执行跟踪和客户满意度。该岗位直接向 CEO 汇报。
1. CRM 管理与客户可见性
· 跟踪交易进展、客户活动、交付状态和待办事项。
· 提供定期、清晰的总结，突出进展、延误、不活跃客户和未解决事项。
· 利用 CRM 数据将活动转化为洞察和优先级。
· 管理并维护已确认交易和活跃客户的 CRM。
2. 客户协调、交付与付款
· 在交易确认后成为客户的主协调人。
· 向客户传达执行状态、时间表和变更信息。
· 跟踪交付进度并跟进付款或差异。
· 在需要时处理交易确认后的文件，如合同或正式信函。
· 早期识别风险以保护时间表和客户满意度。
3. 报告、客户情报与增长支持
· 准备涵盖交易、客户、执行和问题的结构化更新。
· 分析客户行为，识别活跃、不活跃和参与度低的客户。
· 通过协调客户洞察和联系人列表支持业务增长。
查看英文原文
Franco Pinto is a technology solutions provider with a long-standing presence in IT infrastructure, cybersecurity, and managed services. We work with organizations across the Middle East and Africa, supporting enterprise and government clients in building secure, reliable, and scalable IT environments.
Job Description
Role Purpose
Own the client journey after deal confirmation, ensuring visibility, follow-up, execution tracking, and customer satisfaction through structured CRM usage, coordination, and reporting. The role reports directly to the CEO.
1. CRM Ownership & Client Visibility
· Track deal progress, customer activity, delivery status, and open actions.
· Provide regular, clear summaries highlighting progress, delays, inactive clients, and unresolved items.
· Use CRM data to turn activity into insights and priorities.
· Own and maintain the CRM for confirmed deals and active clients.
2. Client Coordination, Delivery & Payments
· Act as the main coordination point for clients after confirmation.
· Communicate execution status, timelines, and changes to customers.
· Track delivery progress and follow up on payments or discrepancies.
· Handle post-confirmation documentation such as contracts or formal letters when required.
· Escalate risks early to protect timelines and customer satisfaction.
3. Reporting, Customer Intelligence & Growth Support
· Prepare structured updates covering deals, clients, execution, and issues.
· Analyze client behavior to identify active, inactive, and under-engaged customers.
· Support business growth by coordinating client insights and contact lists for future outreach.
Ideal Candidate Profile
· +3 years' Experience in similar field
· Experience in CRM, client operations, or post-sales coordination roles.
· Strong follow-up, communication, and organization skills.
· Comfortable operating independently in a small team environment.
· Able to summarize complex activity into clear, actionable updates.