中小客户经理 - 西班牙语
SMB Account Manager - Spanish
我们是谁：
Motive 为从事实体运营的人员提供工具，使他们的工作更安全、更高效、更盈利。前所未有地，安全、运营和财务团队可以在一个系统中管理他们的司机、车辆、设备和车队相关支出。结合行业领先的 AI 技术，Motive 平台为您提供全面的可见性和控制力，并通过自动化和简化任务大幅减少手动工作量。
Motive 为近 10 万客户——从财富 500 强企业到小型企业——提供服务，覆盖广泛的行业，包括运输和物流、建筑、能源、现场服务、制造、农业、食品饮料、零售和公共部门。
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职位简介：
作为西班牙语客服经理，您将有机会与 Motive 最大的收入来源合作。中小企业客户构成了 Motive 客户群的大部分，也是我们的主要收入来源。我们寻找有成功经验、高度积极、有与美国客户和文化接触经验，并持续提升自身技能的专业人士。
一名成功的西班牙语客服经理应具备可指导性，接受反馈，有学习意愿，并愿意接受持续改进。此职位需要良好的人际交往能力、较强的技术能力、高度关注细节，以及自然地向他人传达和理解想法的能力。由于销售团队的协作性质，必须具备团队共赢的心态。在这个充满活力的职位中，您应适应快节奏、以配额为导向的工作环境，并能灵活应对流程变化。
您将负责：
- 建立与高管的牢固关系，深入了解每位客户的企业情况，以识别 SMB 客户群中的增长和扩展机会。
- 调查潜在客户，了解他们业务中的痛点，以便将这些需求与 Motive 解决方案对齐。
- 向车队经理或您更大的、更具战略意义的 SMB 客户展示 Motive 软件和解决方案。
- 与您的客户团队——客户成功经理、支持团队、产品专家、销售工程师、数据分析等——协作，以支持并发展您的客户。
- 主动与客户沟通即将到期的合同续签，确保流程顺畅，最大限度减少客户流失。
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Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
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About The Role:
As a Spanish speaking Account Manager, you’ll have the opportunity to work with Motive's largest line of revenue. SMB customers make up the majority of Motive's customer base and are our largest revenue stream. We are looking for professionals who have a proven track record of success, are highly motivated, have international exposure to US customers and culture, and consistently practice refining their skillset.
A successful Spanish Account Manager is coachable, receptive to feedback, has a willingness to learn, and is open to embracing continuous improvement. Strong interpersonal skills, a strong technical aptitude, a high attention to detail, and a natural ability to convey and relate ideas to others are required for this role. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced, quota-driven environment and be flexible with changing processes.
What You'll Do:
- Develop strong executive relationships and a deep understanding of each client’s business in order to identify opportunities for growth and expansion within your SMB customer base.
- Survey prospects to understand pain points within their business so you can align those needs with the Motive solution.
- Demo Motive software and solutions to fleet managers or your larger, more strategic SMB customers.
- Collaborate with your account team—customer success managers, support, product specialists, sales engineers, data analytics, and more—to support and grow your customers.
- Support contract renewals by proactively engaging clients on upcoming renewals, ensuring a smooth process that minimizes churn.
- Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions.
- Effectively plan to meet and exceed your ongoing business goals and revenue quotas.
- Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business.
- Constantly study and deepen understanding of market trends to enable consultative insight.
What We're Looking For:
- Proficiency in both English & Spanish languages (written and verbal)
- 2+ years of relevant or transferable work experience (post a higher education degree).
- Strong end-to-end ownership attitude from identifying opportunities, running demos, involving partner teams, to closing deals.
- Leadership and/or management experience with the ability to influence both internal stakeholders and key decision makers externally.
- Strong ability to build rapport with executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Originally posted on Himalayas