客户经理，商业客户
Account Executive, Commercial
关于Alchemy
Alchemy是为数百万用户和全球最具创新性的区块链应用提供支持的Web3基础设施和开发者平台。从支持全球超过1万亿美元的金融交易到扩展L2并推动DeFi，Alchemy为开发者提供了构建可靠、可扩展和可访问体验所需的基础设施和工具。
Alchemy被JPMorgan、Stripe、Visa、Franklin Templeton、Nike等公司所信赖，并获得a16z、Coatue、Silver Lake、Lightspeed和斯坦福大学的支持。Alchemy正在构建一个去中心化和AI驱动的Web3生态系统的基础层。更多信息，请访问alchemy.com http://alchemy.com。
关于该职位
一场百年一遇的变革正在进行中。全球银行、金融科技公司和传统金融领域的领导者：JPMorgan、Visa、PayPal等，已超越试点阶段，开始在加密货币轨道上推出真实产品。同时，最先进的Web3团队也在以前所未有的速度扩展，构建全新的金融系统基础设施。Alchemy正处于这两个世界的中心。为塑造未来金融的建设者提供数十亿次交易的可信基础设施。
作为Alchemy的商业AE，你将通过帮助开发者和公司加速在我们基础设施上的产品开发，推动整个区块链行业向前发展。你将负责整个销售流程，并有机会与公司内部的团队合作，包括管理层和我们的创始人。在公司进入一个新的、激动人心的发展阶段时，这个机会将带来巨大的成长和学习机会！
你将负责的工作：
- 建立并负责整个销售流程，包括谈判和签订合同、客户保留、续约、升级销售和客户满意度
- 与潜在客户互动，了解他们的需求，并解释产品如何解决他们的需求
- 通过各种沟通渠道联系新客户，并让他们对初步通话产生兴趣
- 教育加密货币公司关于区块链节点以及如何排查他们的基础设施问题（我们有很多资源可以帮助你快速上手）
- 跟踪、分析并寻找改进活动和销售流程的方法
- 与我们内部的业务和技术团队协作，以实现客户的期望业务成果
- 优化并建立流程以支持我们的业务
查看英文原文
About Alchemy
Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. From enabling $1+ trillion in financial transactions worldwide to scaling L2s and enabling DeFi, Alchemy provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences.
Trusted by companies like JPMorgan, Stripe, Visa, Franklin Templeton, Nike, and backed by a16z, Coatue, Silver Lake, Lightspeed, and Stanford University, Alchemy is building the foundational layer for a decentralized and AI-enabled Web3 ecosystem. For more information, visit alchemy.com http://alchemy.com.
About the Role
A once-in-a-generation shift is underway. Global banks, fintechs, and TradFi leaders: JPMorgan, Visa, PayPal, and more, are moving beyond pilots to launch real products on crypto rails. At the same time, the most sophisticated Web3 teams are scaling faster than ever, building the infrastructure for an entirely new financial system. Alchemy sits at the center of both worlds. The trusted infrastructure powering billions of transactions for the builders shaping the future of finance.
As a Commercial AE at Alchemy, you will be pushing the entire blockchain industry forward by helping developers and companies accelerate their product development on our infrastructure. You will be responsible for owning the entire sales process and have the opportunity to partner with teammates across the company, including leadership and our founders. This opportunity offers immense growth and learning opportunities as we enter a new and exciting phase of the company!
What You’ll Do
- Building and owning the entire sales process, including negotiating and closing contracts, client retention, renewals, upsells and client satisfaction
- Engaging with potential customers, understanding their needs, and explaining how the product solves their needs
- Reaching out to new leads via various communication channels and getting them excited for an introductory call
- Educating cryptocurrency companies about blockchain nodes and how to troubleshoot their infrastructure issues (We have plenty of resources to bring you up to speed)
- Tracking, analyzing, and finding ways to improve campaigns and the sales process
- Collaborate across our internal business and technology teams to drive the desired business outcomes for our customers
- Refine and establish processes to support our business’s evolving needs
- Demonstrated ability to develop long-term, trustworthy strategic relationships with senior level executives and technical individuals
- Create & articulate compelling value propositions
- Own, manage, and report using a CRM: ensure the system is up to date and that all relevant metrics are input
- Provide customer feedback to the product and engineering teams and inform product development
- Work with support and communicate with customers both pre and post-sales
- Maintain a healthy sales pipeline
- Respond and communicate quickly with customers
- Ensure customer satisfaction
What we’re looking for
- Ability to be in office in SF or NYC 3x a week
- 4+ years of quota-carrying experience in a client-facing Account Executive role selling SaaS, PaaS, or IaaS offerings to Enterprises and C-level stakeholders
- Knowledge and passion for the crypto/blockchain industry
- Self-starter attitude and the ability to execute new ideas with autonomy
- Strong desire to work in sales at an early-stage startup
- Demonstrated success in identifying, developing, negotiating, and closing large-scale technology projects to complex enterprise accounts
- Experience driving technology adoption and creating long term transformational account strategies
- Ability to operate independently and proactively in an effort to source and progress new business
- Proficiency using CRM software, forecasting, and opportunity management
- Excellent listening, verbal and written communication skills
- Capable of understanding of customer pain points, requirements and correlating potential business to value that can be provided by technical services
- Experience managing numerous requests and time demands concurrently
Benefits and Perks
🏥 Medical, Dental, & Vision
💪 Gym Reimbursement
🖥️ Home Office Build-out Budget
🥙 In-Office Group Meals
🚅 Commuter Benefits
🌴 Flexible Time Off
🧘♂️ Wellbeing & Mental Health Perks
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
💸 HSA and FSA Plans
🧬 Fertility Benefits
Alchemy is committed to offering competitive compensation, including base salary as well as equity. Additionally, Alchemy offers comprehensive medical, dental, and vision coverage, as well as other benefits such as 401k and unlimited flexible time off.