POS 客户成功经理（美国/加拿大）
POS Customer Success Manager (US/Canada)
**关于Owner**
Owner是本地商家用来成功的AI原生系统，从餐厅开始。
我们正在构建一个系统，取代商家用来经营业务的众多工具。
它支持从餐厅网站、在线订购、客户关系管理（CRM）、销售点（POS）等一切功能。
**产品理念**
大多数小型企业软件让商家自己完成工作才能获得他们想要的结果：销售增长和利润增长。Owner会自动为他们完成这些工作。
我们的系统会带来需求，将其转化为销售，并帮助运营者日常管理他们的业务。随着系统的提升，业务也会随之提升。
使用Owner应该感觉就像拥有一支优秀的运营人员、工程师和营销人员团队在为你工作。
**我们的愿景**
我们首先帮助独立餐厅在网上取得成功。
但不仅仅是餐厅需要我们的帮助。大多数本地企业都面临着同样的问题。大型科技公司正在夺走他们的客户，侵蚀他们的利润，并让他们难以生存。
一旦我们解决了餐厅的问题——我们将把解决方案扩展到其他所有类型的本地企业。
在我们设想的未来，数以千万计的本地企业主将使用我们的技术，在数字时代取得成功。
**我们的进展**
自2020年以来，我们已经实现了数千万美元的收入，并处理了超过十亿美元的在线订单。每5个美国人中就有1人使用过[Owner.com](http://Owner.com)网站。
更重要的是，我们已帮助超过20,000家餐厅业主，为他们节省了近2亿美元的费用。
**我们的团队**
我们的团队目前有几百人。我们拥有来自最成功的小企业软件公司的顶尖人才，包括：Shopify、HubSpot、DoorDash、ServiceTitan、Rappi、Faire和Stripe。
2026年，我们将加快扩张速度，以跟上客户增长的步伐。
**我们在哪里工作**
Owner是一家以远程办公为主、总部位于旧金山的全球公司，同时在多伦多设有销售中心。对于某些职位，我们优先考虑在我们办公室地点进行面对面协作。大多数同事分布在世界各地。请查看职位描述，并与你的招聘经理讨论更多关于工作地点的细节！
**为什么我们需要你**
[Owner.com](http://Owner.com)正在快速扩展其销售点（POS），我们正在组建一支专门的客户成功团队，以支持我们最新的客户群体。作为POS客户成功经理（CSM），你将负责餐厅在部署后与Owner完整系统的关系维护。
查看英文原文
**About Owner**
Owner is the AI-native system local business owners use to succeed, starting with restaurants.
We’re building the system that replaces the many tools owners use to run their business.
It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.
**Product philosophy**
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.
Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.
Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
**Our vision**
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
**Our traction**
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an [Owner.com](http://Owner.com) website.
More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
**Our team**
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
**Where we work**
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
**Why We’re Looking for You**
[Owner.com](http://Owner.com) is scaling its Point of Sale rapidly, and we’re building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner’s full stack — Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value.
The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales.
**What You’ll Do**
- Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale.
- Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth
- Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance.
- Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills
- Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities
- Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows
**What We’re Looking For**
- A strong customer centric approach. You handle conversations with empathy, professionalism and a solutions-first mindset
- Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation
- Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story
- Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability
- Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team’s process
- Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that!
**Minimum Requirements**
- 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
- You held targets which included NRR, GRR and/or retention metrics
- Working knowledge of POS hardware payment processing technology and in-store restaurant operations
- Proven track record of managing customer churn and driving product adoption in a SaaS environment
- Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack
- A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics
- A commitment to personal growth and continuous improvement
**Bonus if you have**
- Experience working in a restaurant
- Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes
- Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue
**The Impact You'll Have**
- Help restaurant owners see measurable ROI from Owner’s platform
- Drive retention in Owners newest customer segment
- Shape the POS customer journey. You will work in a collaborative enirvonment to define how this team operates at scale
- Surface product insights and influence Owners roadmap
**Compensation and benefits**
The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD
Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
**Notice - Employment Scams**
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.