虚拟助理 — 社交媒体、邮件与预约安排
Virtual Assistant — Social Media, Email & Appointment Scheduling
职位描述
我们的客户是一家位于佛罗里达南部的精品活动策划和花艺设计公司。他们正在寻找一位可靠、注重细节的虚拟助理，协助处理日常客户沟通，并确保新咨询快速推进。该企业会持续收到已联系过的情侣和客户的咨询——这并非冷电销或外呼销售岗位。主要任务是快速响应、确认预约详情，并保持日历的有序，确保没有潜在客户流失。
主要职责
咨询与预约安排
• 及时回复 incoming 咨询（客户当前最大的痛点是由于优先级冲突导致跟进缓慢）
• 确认客户预约和咨询的时间、日期及细节
• 在 HoneyBook 中管理并维护预约日历
邮件管理
• 使用自己的专属邮箱管理并回复邮件
• 保持收件箱整洁，确保及时且专业的回复
社交媒体发布
• 按照客户的预设指南和模板发布社交媒体内容
• 这是一个内容发布岗位，而非完整的社交媒体策略或管理——将提供模板和指导
软件与工具
平台/工具
要求
HoneyBook
会培训
邮件（客户提供的账户）
必须具备
社交媒体（Instagram/Facebook 发布）
可选
西班牙语/英语双语沟通能力
必须具备
备注：无需 prior HoneyBook 经验——将提供完整培训。鉴于佛罗里达南部的客户大多使用西班牙语，西班牙语流利是硬性要求。
我们寻找的人选
必须具备
• 英语和西班牙语流利（口语和书面）
• 强大的专业书面沟通能力
• 快速可靠的跟进——适应严格的回复时间要求
• 能够代表客户处理邮件往来
• 可在东部标准时间（EST）工作时间范围内工作
• 有条理，对日程安排的准确性有很强的关注细节能力
可选
• 有活动、婚礼、酒店业或花艺行业经验
• 熟悉 HoneyBook 或类似 CRM/预订平台
• 能够根据提供的模板发布社交媒体内容
成功的表现
• 咨询得到及时响应
查看英文原文
About the Role
Our client runs a boutique event planning and floral design business based in South Florida. They're looking for a reliable, detail-oriented Virtual Assistant to help manage day-to-day client communication and keep inbound inquiries moving quickly. The business receives a steady stream of inquiries from couples and clients who have already reached out — this is not a cold-calling or outbound sales role. The main priority is responding fast, confirming appointment details, and keeping the calendar organised so no lead goes cold.
Key Responsibilities
Inquiry & Appointment Scheduling
• Respond promptly to incoming inquiries (the client's biggest current pain point is slow follow-up due to competing priorities)
• Confirm dates, times, and details for client appointments and consultations
• Manage and maintain the appointment calendar in HoneyBook
Email Management
• Manage and respond to emails using your own assigned email account
• Keep the inbox organised and ensure timely, professional responses
Social Media Posting
• Post to social media following the client's pre-defined guidelines and templates
• This is a content-posting role, not full social media strategy or management — templates and direction will be provided
Software & Tools
Platform / Tool
Requirement
HoneyBook
Will train
Email (client-provided account)
Must-have
Social Media (Instagram/Facebook posting)
Nice-to-have
Spanish/English Bilingual Communication
Must-have
Note: No prior HoneyBook experience is required — full training will be provided. Spanish fluency is non-negotiable given that the majority of the client base in South Florida communicates in Spanish.
What We're Looking For
Must-Have
• Fluent in both English and Spanish (spoken and written)
• Strong, professional written communication skills
• Fast, reliable follow-up — comfortable working to tight response-time expectations
• Comfortable managing email correspondence on the client's behalf
• Available to work within Eastern Standard Time (EST) business hours
• Organised, with strong attention to detail for scheduling accuracy
Nice-to-Have
• Experience in events, weddings, hospitality, or floral industries
• Familiarity with HoneyBook or similar CRM/booking platforms
• Comfortable posting to social media from provided templates
What Success Looks Like
• Inquiries are responded to quickly and appointments are confirmed without delay
• The email inbox stays organised with nothing falling through the cracks
• Social media stays active and on-brand using the client's templates
• The client is freed from chasing leads and can focus on delivering events
A Note on Fit
This role suits someone who is genuinely bilingual and comfortable being client-facing in both languages, since a large share of inquiries will come from Spanish-speaking clients. The client values speed and reliability above all — the right candidate is proactive about following up quickly rather than letting inquiries sit. This starts part-time with a clear path to full-time for the right fit.
Employment & Compliance
All HR, payroll, and employment matters are managed by Assist World. An NDA and cybersecurity policy are in place covering both parties. The candidate will be employed by Assist World and contracted to the client.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM