IT知识管理支持
IT Knowledge Management Support
IT知识管理支持 | IT知识经理
地点：远程 – 美国及波多黎各均可
保密等级：公共信任（ADP/IT-II）；一级调查
国籍要求：需为美国公民
简介
我们正在寻找一名潜在的IT知识经理候选人，以在企业IT环境中发挥关键作用，确保有效的文档管理、协作和信息治理。该职位负责在SharePoint和其他协作平台上维护结构化、版本控制的内容，同时支持多个利益相关者，并符合国防部（DoD）标准。
主要职责
- 维护和更新SharePoint门户，确保适当的访问权限、文档可用性和组织结构，以实现版本控制和协作。
- 为ESA-BAD、PEO和IOD团队提供文档创建、格式化和生命周期维护支持。
- 创建和维护SOP、OLAs、MOAs/MOUs、EXSUMs、政策、简报和治理文档。
- 参与与DoD和ITIL标准一致的知识管理流程改进工作。
- 进行技术编辑和文档格式化，以确保清晰性、一致性和符合模板和风格指南。
- 使用Microsoft Office工具和桌面出版软件生成专业级的文档和流程图。
- 管理一个集中的服务知识管理系统（SKMS），并进行受控的文档版本管理。
- 在技术专家、工程师、管理层和支持团队之间促进协作，以确保准确且及时的内容交付。
- 通过DHA J6每日报告等报告工具，为变更管理意识做出贡献。
- 建立并执行文档生命周期程序、元数据标准和发布工作流。
首选工具和技术
- SharePoint Online（门户管理和站点设计）
- Microsoft Office套件（Word、PowerPoint、Excel、Visio）
- Adobe Acrobat、SnagIt和其他文档工具
- 熟悉DoD模板、ITIL流程和企业KM系统
- 具有配置管理或系统工程文档经验者优先
最低资格要求
- 在联邦IT环境中，具有支持企业知识管理、文档或协作平台的经验。
- 具备良好的沟通和文档编写技能，注重细节。
- 熟悉DoD治理和ITIL流程。
查看英文原文
IT Knowledge Management Support | IT Knowledge Manager
Location: Remote – Available across U.S. and Puerto Rico
Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required
Summary
We are seeking candidates for a potential opportunity as IT Knowledge Manager to play a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards.
Key Responsibilities
- Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.
- Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.
- Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.
- Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.
- Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.
- Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.
- Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.
- Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.
- Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.
- Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.
Preferred Tools & Technologies
- SharePoint Online (portal management and site design)
- Microsoft Office Suite (Word, PowerPoint, Excel, Visio)
- Adobe Acrobat, SnagIt, and other documentation tools
- Familiarity with DoD templates, ITIL processes, and enterprise KM systems
- Experience with Configuration Management or System Engineering documentation is a plus
Minimum Qualifications
- Experience supporting enterprise knowledge management, documentation, or collaboration platforms in a federal IT environment.
- Strong communication and documentation skills with attention to detail.
- Familiarity with DoD governance, ITIL processes, or KM frameworks.
- Ability to obtain and maintain a Tier 1 Public Trust clearance.
Education & Certifications
- Required (Foundational – one of the following):
- Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),
- OR Security+ / SSCP.
- Required (CE – one of the following):
- Microsoft SharePoint Administrator,
- OR Microsoft 365 Teams Administrator.
Why Join Us?
This is an outstanding opportunity to support enterprise knowledge management in a mission-critical federal IT environment. Join our team and help enable effective communication, governance, and operational excellence.
📩 Apply today to make an impact as part of our IT Knowledge Management team.
Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.
Equal Employment Opportunity and E-Verify Statement
3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.
As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.
All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.
If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at or 1-787-814-0087.
3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.
Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.
3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Originally posted on Himalayas