扣减管理专员
Deductions Management Specialist
**我们所做的**
C.A. Fortune 是一家全国性的以消费者为中心的综合电商代理机构，旨在帮助品牌在零售领域取得成功。我们通过一个完全整合的合作伙伴，提供销售策略、店内执行、全服务营销和数字电商服务。我们的能力覆盖整个货架：从将品牌上架，到将它们下架。
我们热情、充满活力，并且由一个共同的目标驱动：帮助品牌赢得客户和消费者。我们汇聚了销售专家、营销人员、电商专家、数据分析师和创意人员。不同的背景，同一个使命。
**我们是谁**
C.A. Fortune 建立在这样一个信念之上：优秀的人打造伟大的品牌。我们是一家全国性的以消费者为中心的综合电商代理机构。我们每天都在努力帮助各种规模的品牌成长、竞争并成为领导者。从新兴挑战者到成熟的市场领导者，我们带来强大的销售实力、营销火力和整合思维，推动零售领域的进展。
最好的品牌由最优秀的人打造。与我们一同创造吧。
**职位概述**
- 我们的某些客户正在寻找一名专职的扣减专员，协助他们管理、对账和解决扣减问题。这位 CPG 侦探将负责根据客户特定的标准和流程，有效地研究、分析、记录和解决各种类型的扣减索赔。理想的候选人应具备良好的组织能力、注重细节，拥有出色的沟通技巧，并能够独立工作。
- 地点：远程办公
- 薪资范围：根据经验、资质和技能，45,000 至 48,000 美元。
- 在 C.A. Fortune，我们不追求完美，只寻找愿意承诺与我们共同成长的长期职业发展的员工。我们正致力于打造更好的品牌，为消费者及其家庭带来更健康的生活方式。如果你正在寻找申请的信号，那么现在就是时候！
**你在 C.A. Fortune 的职责**
- 与客户和内部销售部门保持开放沟通，解决扣减相关问题
- 收集索赔文件，进行调查和分析，验证客户的扣减
- 维护必要的数据以便跟进并跟踪扣减情况
- 处理抵消已解决扣减的信用额度
- 在基于网络的贸易管理系统中为签约客户提供服务
- 提供优质、及时、准确且专业的客户服务
- 处理来自内部和外部合作伙伴的来电和邮件
- 将会处理
查看英文原文
**What We Do**
C.A. Fortune is a national consumer-centric integrated commerce agency built to help brands win at retail. We deliver sales strategy, in-store execution, full-service marketing, and digital commerce through a single, fully integrated partner. Our capabilities span the full shelf: from getting brands on it, to getting them off it.
We’re passionate, energetic, and deeply motivated by one thing: helping brands win over customers and consumers. We bring together sales experts, marketers, e-commerce specialists, data analysts, and creatives. Different backgrounds, one mission.
**Who We Are**
C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.
The best brands are built by the best people. Come build with us.
**Overview of the Role**
- Some of our clients are seeking a dedicated Deductions Specialist to assist them with managing, reconciling, and clearing deductions. This CPG detective will be responsible for effectively researching, analyzing, documenting, and resolving a variety of deduction claim types in accordance with client specific standards and procedures. The ideal candidate would be well organized, detail oriented with excellent communication skills, and able to work independently.
- Location: Remote
- Salary range: $45,000 - $48,000 based on experience, qualifications and skills.
- At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands that inspire healthier lifestyles for consumers and their families. If you’re looking for a sign to apply, here it is!
**What You’ll Do****at C.A. Fortune**
- Communicate openly with clients and internal sales department to resolve deduction inquiries
- Gather claim documentation, investigate, and analyze to validate customer deductions
- Maintain necessary data to follow up and keep track of deductions
- Process credits to offset resolved deductions
- Work in web-based trade management systems for contracted customers
- Provide excellent, timely, accurate and professional customer service
- Handle and manage incoming calls and emails from internal & external partners
- Will handle all other tasks as assigned
**What You Should Bring to the Table**
- Prior CPG deductions experienced (required)
- Must possess good computer skills as well as be a team player with a positive attitude
- Previous professional experience using Microsoft Office
- Organized and detail oriented
- Excellent written and verbal communication skills
- Strong multitasking skills
- High attention to detail
- Must be able to solve problems with urgency
- Previous customer service experience is a plus
- Prior experience with a broker/manufacturer a plus
**You Will Stand Out if You Have**
- You have UNFI and/or KeHE deductions experience
- You have worked in a trade management system (ex: Vividly, BluePlanner)
**Perks**
- PTO & Sick Days
- 11 paid company holidays per year
- 1 Floating Holiday
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
- Work from home flexibility
- Bonus Eligible
**Come As You Are**
C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.