运营专员（会西班牙语）
Operations Associate (Spanish Speaking)
Operations Associate (CX)
**地点:** 远程（位于CET时区 +/- 2小时内）
**合同类型:** 全职
**语言:** 西班牙语和英语
不是传统的办公场所
厌倦了传统的朝九晚五？想象一个没有边界的未来，有才华的人可以随时随地工作。这就是工作的未来——而我们在WorkMotion正在打造它。
我们以远程优先的团队遍布全球，通过智能、灵活的劳动力解决方案帮助公司招聘、入职并管理国际人才。快速、以人为本、全球互联，我们帮助企业在无国界的情况下建立团队。
不只是一个职位
我们的**客户体验运营（CX Ops）**团队正在寻找一位注重细节、具备分析能力且以客户为中心的**运营助理**，需要精通西班牙语和英语。
在这个职位中，你将成为客户与顺畅运营之间的桥梁。你将调查发票问题，解决平台问题，并帮助客户理解我们的解决方案如何运作。
你将运用你的分析和数字技能解决复杂问题，识别模式，改进流程，并确保客户获得清晰有效的支持。
如果你喜欢解决问题，连接各个点，为复杂情况带来结构，并帮助客户找到正确的解决方案，我们很期待收到你的申请。
责任与真正机会的结合
- 准确且负责地调查和解决发票相关查询，确保客户获得清晰可靠的信息。
- 全程处理客户咨询，对每个案例负责直至解决，并在需要时与财务、产品和人力资源运营团队合作。
- 分析客户咨询中的模式和趋势，识别流程缺口并提出数据驱动的改进建议。
- 解决平台问题，并指导客户和员工找到解决方案，快速恢复功能。
- 创建并维护清晰、实用的知识文档，以支持客户和内部团队。
- 同时处理多个客户案例，有效优先排序，同时平衡同理心、准确性和效率。
在这里产生影响所需的条件
- **2至4年**在客户体验运营、财务支持、客户服务或SaaS环境的工作经验，最好是在面向客户的岗位上。
- **精通西班牙语和英语**，书面和口语表达能力强，能够清晰沟通并赢得客户的信任。
- 强大的数字能力
查看英文原文
Operations Associate (CX)
**Location:** Remote (within +/- 2 hours of CET)
**Contract type:** Full-time
**Language:** Spanish & English
Not Your Typical Workplace
Tired of the traditional 9-to-5? Imagine a world without borders, where talented people can work from wherever they are. That’s the future of work — and it’s what we’re building at WorkMotion.
Our remote-first team spans the globe, helping companies hire, onboard, and manage talent internationally through smart, flexible workforce solutions. Fast-paced, people-driven, and globally connected, we help businesses build teams without borders.
More Than a Role
Our **Customer Experience Operations (CX Ops)** team is looking for a detail-oriented, analytical, and client-focused **Operations Associate** who is fluent in Spanish and English.
In this role, you’ll be the bridge between our clients and seamless operations. You’ll investigate invoices, troubleshoot platform issues, and help clients understand how our solutions work.
You’ll use your analytical and numerical skills to solve complex issues, identify patterns, improve processes, and make sure our clients receive clear and effective support.
If you enjoy solving problems, connecting the dots, bringing structure to complex situations, and helping clients find the right solution, we’d love to hear from you.
Where Responsibility Meets Real Opportunity
- Investigate and resolve invoice queries with accuracy and accountability, ensuring clients receive clear and reliable information.
- Manage client inquiries end-to-end, taking ownership of each case until resolution and collaborating with Finance, Product, and HR Operations teams when needed.
- Analyse patterns and trends in client queries to identify process gaps and recommend data-driven improvements.
- Troubleshoot platform issues and guide clients and employees through solutions to restore functionality quickly.
- Create and maintain clear, practical knowledge documentation to support both clients and internal teams.
- Manage multiple client cases at the same time, prioritising effectively while balancing empathy, accuracy, and efficiency.
What It Takes to Make an Impact Here
- **2–4 years of experience** in customer experience operations, financial support, customer support, or SaaS environments, ideally in a client-facing role.
- **Fluent Spanish and strong English**, both written and spoken, with the ability to communicate clearly and build trust with clients.
- Strong numerical and analytical skills, with confidence working with data and investigating invoices.
- Ability to simplify complex information and communicate it clearly to clients and internal stakeholders.
- A strong sense of ownership — you’re proactive, structured, and follow through until an issue is fully resolved.
- Organised, calm, and adaptable, with the ability to prioritise effectively in a fast-paced environment.
Bonus Points If You Bring
- Experience with invoice management, CRM, or ticketing tools such as Salesforce or NetSuite.
- Familiarity with EOR, payroll, HR, or workforce management systems.
- Additional languages, particularly German, are a plus.
Not Your Typical Team
- **Global, remote, and thriving:** We’re a global team of talented individuals spread across 26 countries. Our WorkFlex programme gives you the flexibility to work from different locations while staying connected with your team.
- **Your well-being is our priority:** We know mental health matters, which is why we offer a dedicated Well-Being Day — a full day off to recharge and reset.
- **Get fit and stay active:** Whether it’s yoga, weightlifting, or a quick run, you can stay active on your terms with our subsidised gym memberships.
- **Learn, grow, and develop:** Our Training & Development Allowance gives you opportunities to continuously develop your skills and knowledge.
- **Stay connected:** Take part in our annual team meetups and connect with colleagues from around the world.
- **Diversity is our superpower:** We’re proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace.
_Benefits vary depending on location due to local laws and regulations._
At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, please reach out to our Recruitment Team at [Jobs@WorkMotion.com](mailto:Jobs@WorkMotion.com). We’re here to support you throughout the process.