基础设施管理服务高级总监
Senior Director of Managed Services, Infrastructure
**你是什么样的人**
我们正在寻找一位**企业基础设施高级总监**，负责企业存储、虚拟化、超融合基础设施（HCI）、灾难恢复（DR）和混合计算平台的战略、架构和交付。该职位将推动本地部署和按使用付费的基础设施解决方案中的创新和运营卓越，包括**HPE GreenLake 和 Dell APEX**。
**职位简介**
该职位将作为客户和内部利益相关者的**战略高管顾问**，负责定义基础设施路线图、提升托管服务能力，并确保可扩展、高弹性和成本优化的环境。理想的候选人应具备深厚的技术专业知识、强大的商业敏锐度，并在托管服务或企业环境中拥有带领高效工程和架构团队的实战经验。
该职位在扩展托管服务产品、提升服务交付成熟度以及将基础设施服务与现代混合云和按使用付费模型对齐方面起着关键作用。候选人应能够成为值得信赖的顾问，具备简化复杂问题的能力，并能与首席执行官（C-Suite）进行有效沟通。优秀的客户服务技能是必须的。成功人选将领导经理团队，推动流程、培训、交付质量和客户服务方面的举措，以支持不断增长的托管服务业务。
**主要职责**
**战略领导与愿景**
- 制定并领导企业基础设施战略及存储、虚拟化、HCI、计算和灾难恢复领域的托管服务交付。
- 制定与混合云采用、按使用付费基础设施（GreenLake、APEX）和数字化转型计划相一致的多年路线图。
- 作为高管利益相关者（如CIO、CTO）在基础设施现代化和风险缓解方面的可信顾问。
**架构与工程监督**
- 监督以下平台的架构和标准化：
- 企业存储（SAN、NAS、软件定义存储）
- 虚拟化（VMware、Nutanix、Hyper-V）
- 超融合基础设施（VxRail、Nutanix、PowerFlex）
- 本地和混合计算环境
- 管理平台生命周期，包括升级、补丁和新技术更新策略。
**混合与按使用付费基础设施**
- 领导采用和优化混合基础设施和按使用付费模式，推动最佳实践和标准化流程。
查看英文原文
**Who You Are**
We are seeking a **Senior Director of Enterprise Infrastructure** to lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure (HCI), disaster recovery (DR), and hybrid compute platforms. This role will drive innovation and operational excellence across both on-premises and consumption-based infrastructure solutions, including **HPE GreenLake and Dell APEX**.
**About The Role**
This leader will serve as a **strategic executive advisor** to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.
This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.
**Key Responsibilities**
**Strategic Leadership & Vision**
- Define and lead the enterprise infrastructure strategy and managed services delivery across storage, virtualization, HCI, compute, and disaster recovery.
- Establish multi-year roadmaps aligned to hybrid cloud adoption, consumption-based infrastructure (GreenLake, APEX), and digital transformation initiatives.
- Act as a trusted advisor to executive stakeholders (CIO, CTO) on infrastructure modernization and risk mitigation.
**Architecture & Engineering Oversight**
- Oversee architecture and standardization of platforms including:
- Enterprise storage (SAN, NAS, software-defined storage)
- Virtualization (VMware, Nutanix, Hyper-V)
- Hyperconverged infrastructure (VxRail, Nutanix, PowerFlex)
- On-prem and hybrid compute environments
- Govern platform lifecycle management, including upgrades, patching, and technology refresh strategies.
**Hybrid & Consumption-Based Infrastructure**
- Lead adoption and optimization of HPE GreenLake and Dell APEX platforms for on-demand infrastructure consumption.
- Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP.
- Develop financial models focused on cost optimization, utilization, and OpEx-based infrastructure consumption.
**Disaster Recovery, Replication & Resiliency**
- Own DR strategy, including replication architectures, failover design, and testing frameworks.
- Ensure business continuity through standardized RTO/RPO targets and regular validation exercises.
- Integrate DR planning into enterprise-wide risk and compliance strategies.
**Service Delivery & Operational Excellence**
- Partner with Managed Services leadership to enhance delivery quality, scalability, and automation.
- Establish KPIs, SLAs, and operational metrics across infrastructure services.
- Drive continuous improvement in incident response, problem management, and capacity planning.
**Client Engagement & Growth**
- Lead strategic client engagements, including assessments, roadmap development, and executive briefings.
- Support pre-sales efforts with solutioning, proposals, and executive-level presentations.
- Identify opportunities to expand managed services footprint and drive revenue growth.
**Leadership & Team Development**
- Build, mentor, and lead high-performing teams of architects and engineers.
- Establish centers of excellence for key technologies (storage, virtualization, HCI, DR).
- Promote a culture of innovation, accountability, and continuous learning.
**Required Qualifications**
- Deep expertise in enterprise infrastructure technologies including **VMware, Nutanix, VxRail, Dell PowerFlex, and enterprise storage platforms**.
- Proven experience leading **large-scale infrastructure environments** across hybrid and multi-cloud ecosystems.
- Strong background in **disaster recovery, replication technologies, and business continuity planning**.
- Hands-on experience with **consumption-based infrastructure models (HPE GreenLake, Dell APEX or similar)**.
- Demonstrated ability to align infrastructure strategy with business and financial objectives.
- Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
- Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
- Excellent executive communication skills with the ability to simplify complex technical concepts.
**Preferred Experience:**
- 15-20+ years of experience in enterprise infrastructure, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.
- Prior experience in a Managed Services Provider (MSP) or consulting organization.
- Prior experience leading and developing managers
- Proven track record of growing a business with documented cases of close collaboration with sales executives
- Expertise in hybrid cloud architectures integrating on-prem and public cloud platforms (Azure, AWS, GCP).
- Experience building or scaling managed services portfolios and delivery frameworks.
- Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).
- Strong financial acumen related to infrastructure cost models and consumption-based services.
- Prior experience building or turning around high-performance managed services teams
- Prior experience implementing and scaling ITIL and LEAN process frameworks
As an Advizexemployee, you will be eligible for the following benefits and perks:
- Company-subsidized medical benefits
- Dental and vision coverage offered
- Unlimited PTO
- Flexible Work Arrangements
- Retirement Savings Plans
- Paid Long Term Disability
- Basic Life Insurance offered
**Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $175,000- $275,000 base salary, plus opportunities for bonus and/or commission. Compensation in other geographies may vary.**
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.