电子商务应用技术支持专员（初级）
E-Commerce App Technical Support Specialist (Entry Level)
关于公司：
Aidey 是一家以人工智能为核心的业务流程外包公司——为全球最具雄心的 AI 原生公司提供人力支持。我们负责客户体验的最后一步、技术成功、后台运营和销售，团队远程办公地点在菲律宾。我们运行的每一个流程都以人工智能优先设计，并由高级人员最终确认，因此我们的客户可以继承更高质量、更快的周期和更低的成本基础。Aidey 被包括诺基亚和 Wix 在内的全球品牌所信赖，这里是人类智慧与机器规模的结合点。
关于客户：
该客户是 Shopify 品牌领先的优化和个性化平台。通过一款由人工智能驱动、前所未有的可视化编辑器，该客户使您能够自定义商店上的每一页和每个组件，为多个受众定制个性化体验，并通过持续且稳健的 A/B 测试添加产品推荐和升级销售。该客户是一个精简的团队和年轻的公司，但已经与数千家领先的 Shopify 品牌和代理机构合作，包括 Laura Geller、Andie Swim、Faherty、Moroccan Oil 和 The Oodie。
关于职位：
我们正在寻找一名电子商务应用技术支持专家加入我们的团队。在此职位中，您将负责对客户咨询做出及时、高质量的回应。您会花时间了解每位客户的独特需求，包括他们的企业规模、背景、之前的互动和目标，以便提供更加个性化和有洞察力的支持。
理想的候选人应性格友好、注重细节且专业。我们期望您具备实现优秀服务成果的能力，并展示出强大的研究技能。电子商务应用技术支持专家应具备适应能力，能够适当应对各种请求（而不是依赖脚本），并始终努力提供卓越的服务。
我们同时也欢迎应届毕业生，如果您认为自己适合这个角色，请加入我们。
要求
- 您需要在英语方面流利、自信且清晰地进行口头和书面交流——这在该职位中至关重要；因此，请仅在您具备出色英语能力的情况下申请此职位。- 必须
- 具备 HTML、JavaScript 和 CSS 的实际经验是加分项
- 具有客户服务经验（ preferably 在 SaaS、电子商务或科技领域）是加分项
- 具备实际的 Shopify 经验是加分项
- 有相关经验者优先考虑
查看英文原文
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client is the leading optimization and personalization platform for Shopify brands. With an AI-powered, never-before-seen visual editor, the client enables you to customize every page and component on your store, tailor personalized experiences to multiple audiences, and add product recommendations and upsells through continuous and robust A/B testing. The client is a lean team and a young company, but already working with thousands of leading Shopify brands and agencies, including Laura Geller, Andie Swim, Faherty, Moroccan Oil, and The Oodie.
About the Position:
We are looking for an E-Commerce App Technical Support Specialist to join our team. In this role, you will be responsible for delivering prompt, high-quality responses to customer inquiries. You will take the time to understand each customer's unique needs, including their business size, background, prior interactions, and goals, in order to offer more personalized and insightful support.
The ideal candidate should be personable, detail-oriented, and professional. We expect the ability to achieve excellent service outcomes and demonstrate strong research skills. The E-Commerce App Technical Support Specialist should be adaptable, able to respond to various requests appropriately (rather than relying on scripts), and strive to deliver exceptional service at all times.
We are also welcoming Fresh Graduates who feel that they are a good fit for this role.
Requirements
- You'll need to communicate fluently, confidently, and clearly in English at a very high level — both verbally and in writing — as this is central to the role; therefore, please ONLY apply for this position if you possess excellent English Skills. - MUST
- Hands-on experience with HTML, JavaScript, and CSS is an ADVANTAGE
- Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE
- Hands-on Shopify experience is an ADVANTAGE
- Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE
- Familiarity with conversion rate optimization (CRO) best practices
- Team player - joining a small team in a fast-paced start-up, hungry to learn and work together
- Proactive, customer-first mindset, with a curiosity to understand the customer’s business and provide context-aware support
- Ability to problem-solve and provide thoughtful and accurate responses
Responsibilities:
- Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses
- Open and monitor Jira tickets, escalating internally as needed
- Go beyond just answering the question at hand—take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support
- Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts
Benefits
- Fully remote, long-term opportunity
- Stable full-time schedule
- Clear processes and structured work
- Opportunity to grow into higher-level roles
Originally posted on Himalayas