Senior Corporate Travel Consultant
关于公司：
Aidey 是一家以人工智能为核心的业务流程外包公司——为全球最具雄心的 AI 原生公司提供人力支持。我们负责客户体验、技术成功、后台运营和销售的最后环节，总部位于菲律宾，远程办公。我们所有流程都以人工智能为核心设计，并由资深人员最终确认，因此我们的客户能获得更高质量、更快周期和更低成本的基础。Nokia 和 Wix 等全球品牌都信任 Aidey，这里是人类智慧与机器规模的结合点。
职位描述：
我们正在寻找一位高级企业差旅顾问，为跨航班、住宿和地面交通的企业客户提供非工作时间的紧急支持。
这是一个需要深厚 GDS 专业知识和在知名差旅管理公司（TMC）有出色业绩的高级职位。理想的候选人能够独立工作，在压力下做出自信决策，并在任何时间提供卓越的客户体验。
要求
- 必须熟练使用 Amadeus
- 必须具备优秀的英语沟通能力：口语、书面和阅读能力
- 必须有企业/差旅支持专家或类似职位的经验
- 必须在知名 TMC（如 FCM Travel、BCD、CWT、Amex GBT 或同等公司）有 5 年以上工作经验
- 有 Sabre 或其他预订软件经验是加分项
- 有服务具有复杂差旅政策、审批流程和首选供应商计划的企业客户经验
- 熟悉企业客户专用工具：在线预订工具（OBTs）、企业档案和协商协议
- 处理过贵宾和高管级旅客，同时管理多个客户的突发状况
- 执行过自愿和非自愿的改签、升级、罚金计算和退款处理
- 管理过差旅中断情况：取消、超售、误机和不可抗力重新预订
- 熟悉国际航线、联盟航空公司、联运协议以及入境/签证相关事项
职责：
- 提供实时紧急支持：在时间压力下重新出票、重新预订航班、安排酒店和租车
- 与航空公司、酒店和供应商协调，代表客户获取并实施解决方案
- 在进行预订决策时应用票价规则和企业差旅政策
- 从首次联系到完全解决，持续与客户保持沟通
- 记录所有情况
查看英文原文
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Position:
We are seeking a Senior Corporate Travel Consultant to provide after-hours emergency support for corporate clients across flights, accommodation, and ground transportation.
This is a senior-level position requiring deep GDS expertise and a strong track record at established TMCs. The ideal candidate operates independently, makes confident decisions under pressure, and delivers an exceptional client experience at all hours.
Requirements
- Proficiency in Amadeus is a MUST
- Excellent English communication skills: verbal, written, and reading is a MUST
- Previous experience as a Business/Corporate Travel Support Specialist or similar role is a MUST
- 5+ years at a recognized TMC (e.g., FCM Travel, BCD, CWT, Amex GBT, or equivalent) is a MUST
- Experience with Sabre or other booking software is an ADVANTAGE
- Served corporate accounts with complex travel policies, approval workflows, and preferred vendor programs
- Familiarity with corporate client-specific tools: online booking tools (OBTs), corporate profiles, and negotiated agreements
- Handled VIP and executive-level travelers, managing simultaneous disruptions across multiple clients
- Performed voluntary and involuntary exchanges, upgrades, penalty calculations, and refund processing
- Managed disrupted travel scenarios: cancellations, overbooking, missed connections, and force majeure rebooking
- Familiar with international routing, alliance carriers, interline agreements, and entry/visa considerations
Responsibilities:
- Provide real-time emergency support: reissue tickets, rebook flights, arrange hotels and car rentals under time pressure
- Coordinate with airlines, hotels, and suppliers to source and implement solutions on behalf of the client
- Apply fare rules and corporate travel policies when making booking decisions
- Maintain continuous client communication from first contact through full resolution
- Document all cases accurately for daytime team handover
Working Hours:
· Graveyard Schedule (Shifting)
Benefits
- Fully remote, long-term opportunity
- Work directly with International teams
- Full-time schedule
- Clear processes and structured work
Originally posted on Himalayas