创始商业客户经理
Founding Commercial Account Manager
Hex 正在扩大其团队，致力于让每个人都能成为数据专家。我们的平台解决了当前数据和分析工具的关键痛点，并使任何人都能通过自然语言探索数据，无需代码或需要代码，在可信的上下文中进行操作。Ramp、Figma、Stubhub、Anthropic 和 Gamma 等数千家客户喜欢 Hex，因为其美观的用户界面、代理功能和无限的灵活性。
Hex 已从 Sequoia、a16z、Snowflake 和 Amplify 等领先投资者处筹集了超过 1 亿美元。我们在旧金山和纽约设有办公室，同时在美国和英国还有远程员工。我们是一支高自主性的团队，快速交付并享受工作过程。观看我们的 Hex 介绍视频以及员工手册，了解更多关于在 Hex 工作的内容。
关于该职位
Hex 每天帮助成千上万的团队探索、分析并根据他们的数据采取行动——随着客户群的增长，我们有机会将这些关系深入发展，超越最初的销售。
我们正在寻找一位商业客户经理，负责管理一组现有的 SMB 和中型企业客户。你将成为这些客户的首要联系人，负责续约和扩展，了解客户目前如何使用 Hex，以及有哪些可以增长的空间——更多座位、新的使用场景、他们数据团队更深入的采用。
你将向我们的客户管理主管汇报，并成为 Hex 客户管理职能的创始成员之一——这是在一个快速增长的公司中建立新流程的机会，而不是进入一个已经写好的计划。
在任何一天，你可能会发现：
- 负责你所负责客户群的续约和扩展（客户已超过首次续约后 6 个月，包括 SMB 和中型企业）
- 主动发现扩展机会——额外的座位、新的使用场景、升级销售——这些机会通常在账户越过初始落地阶段后被忽视
- 自主制定客户群的预测，配额分配为 70% 对应增长（NDR）目标，30% 对应保留（GDR）目标
- 与销售工程和客户工程支持合作，与现有客户进行技术对话
查看英文原文
ABOUT HEX
Hex is growing our team of builders on a mission to make everyone a data person. Our platform solves key pain points with today’s data and analytics tooling, and empowers anyone to explore data using natural language, with or without code, on trusted context. Thousands of customers like Ramp https://hex.tech/customers/ramp/, Figma https://hex.tech/customers/figma/, Stubhub https://hex.tech/customers/stubhub/, Anthropic, and Gamma love Hex https://www.g2.com/products/hex-tech-hex/reviews for our beautiful UI, agentic superpowers, and boundless flexibility.
Hex has raised over $100M from leading investors like Sequoia, a16z, Snowflake and Amplify. With office hubs in San Francisco and New York, as well as remote team members throughout the US and UK, we’re a high-agency team that ships fast and has fun doing it. Check out our Intro to Hex video https://www.youtube.com/watch?v=qAXsnrNlavk and employee handbook https://www.notion.so/hexhq/Hex-Handbook-9fff0d42860e4f70815c599e0d1664d6 to learn more about what it’s like to work at Hex.
ABOUT THE ROLE
Hex helps thousands of teams explore, analyze, and act on their data every day — and as our customer base grows, so does the opportunity to deepen those relationships well beyond the initial sale.
We're looking for a Commercial Account Manager to own a dedicated portfolio of existing SMB and Mid-Market customers. You'll be the primary point of contact for renewals and expansion within your book, working to understand how customers are using Hex today and where there's room to grow — more seats, new use cases, deeper adoption across their data team.
You'll report to our Account Management Lead and be one of the founding members of Hex's Account Management function — a chance to build a new motion inside a fast-growing company, not step into a playbook that's already been written.
On any given day you might find yourself:
- Owning renewals and expansion across your assigned book of existing customers (accounts 6+ months past their first renewal, SMB and Mid-Market)
- Proactively surfacing expansion opportunities — additional seats, new use cases, upsell — that tend to get left on the table once an account moves past its initial land
- Running your own forecast across the book, with quota split 70% against a growth (NDR) target and 30% against a retention (GDR) target
- Partnering with Sales Engineering and Customer Engineering support to run technical conversations with existing customers
- Helping define the AM playbook and territory model as one of the first people in the function
- Coordinating the AE → AM handoff for accounts moving into your book
ABOUT YOU
To be successful in this role, you:
- Have 3+ years owning a book of business in SaaS — account management, renewals, or a customer success role with a real commercial/quota component
- Bring a track record of driving expansion, not just retention, in existing accounts, ideally in technical or data-adjacent software
- Be comfortable being one of the first people in a new function, with no established playbook and no precedent yet for what "good" looks like
- Be able to run a genuine commercial conversation (this is explicitly not a CSM role) while partnering closely with SE/CE on the technical side
- Be disciplined enough to run real pipeline/forecast hygiene across a large book, not just a handful of strategic accounts
- Bring genuine enthusiasm for cross-functional partnership — Sales leadership, SEs, and the AE team you're taking handoffs from
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The on-target-earnings (OTE) for this role is: $200,000 - $215,000.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.