高级解决方案架构师（美国/加拿大）
Senior Solution Architect (US/Canada)
在Sanity.io http://Sanity.io，我们正在构建AI驱动的内容运营的未来。我们的AI内容操作系统让团队可以按照业务需求来建模、创建和自动化内容，加速数字开发并提升内容运营效率。SKIMS、Figma、Riot Games、Anthropic、COMPLEX、Nordstrom和Morningbrew等公司正在使用Sanity来驱动和自动化他们的内容运营。
你的团队确保企业客户成功并满意地使用Sanity。这意味着与客户的技术负责人紧密合作，将他们的战略目标与实施细节对齐；在编辑、设计师和开发者之间组织头脑风暴会议；帮助开发者根据其独特的业务需求做出决策。
在这个职位上，你将负责客户关系，并推动内部和外部的对话。你还将有机会了解更多并发展在技术领域的人际方面的能力。
你将负责以下工作：
- 为每个客户的需求和背景定制上线研讨会。
- 主动与客户的技术和产品利益相关者建立关系。
- 定期与技术客户会面，演示新功能如何满足客户的特定需求，回答他们的问题，并帮助他们规划Sanity的实施。
- 与客户经理合作，发掘现有客户的扩展机会
- 通过技术研讨会和概念验证开发支持新客户销售流程
- 创建并分享示例，帮助客户理解概念并更快实现
- 开发和维护指南和学习模块，以解决常见主题
- 开发和维护常用集成和实现模式的插件
- 将客户的需求和要求传达给内部产品团队
- 与支持工程团队合作，解决客户问题并解除特定场景的障碍
- 支持市场和产品研究团队，与相关客户建立联系并策划活动和网络研讨会
我们希望你具备：
- 工作地点：美国或加拿大远程办公
- 3-5年软件开发相关经验
- 精通至少一个以下框架：React、Vue、Angular、Astro
- 熟悉后端架构和SaaS平台集成
- 有客户现场实施经验者优先
查看英文原文
At Sanity.io http://Sanity.io, we’re building the future of AI-powered Content Operations. Our AI Content Operating System gives teams the freedom to model, create, and automate content the way their business works, accelerating digital development and supercharging content operations efficiency. Companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew are using Sanity to power and automate their content operations.
Your team ensures that enterprise customers are successful and happy using Sanity. This means working closely with technical leaders at our customers to align their strategic goals with implementation details; facilitating brainstorming sessions between editors, designers, and developers; and helping developers make decisions for their unique business needs.
In this role you will take ownership of your customer relationships and drive both internal and external conversations. You'll also have the opportunity to learn more and develop expertise on the people side of technology.
WHAT YOU WOULD DO:
- Lead onboarding workshops that are customized to each customer’s needs and background.
- Proactively develop relationships with technical and product stakeholders at our customers.
- Meet regularly with technical customers to demonstrate how new features work for the customer’s specific needs, answer their questions, and help them plan their Sanity implementation.
- Work with account managers to develop expansion opportunities at existing customers
- Support the new account sales cycle through technical workshops and proof of concept development
- Create and share examples to help customers understand concepts and implement more quickly
- Develop and maintain guides and learning modules to address common topics
- Develop and maintain plugins for common integrations and implementation patterns
- Represent clients’ requests and requirements to the internal product team
- Work with Support Engineering to work through customer challenges and unblock specific scenarios
- Support marketing and product research teams to connect with relevant customers and planning events and webinars
ABOUT YOU:
- Based in: Remote in the United States or Canada
- 3-5 years of experience in a software development role
- Advanced experience with at least one of the following frameworks: React, Vue, Angular, Astro
- Familiar with backend architecture and SaaS platform integrations
- Experience with one of the following:
- Implementing headless CMS
- Implementing headless ecommerce
- As a Solution Engineer or Solution Architect at a developer-focused SaaS
- Outstanding communication skills, both verbally and in writing
- Proven experience developing solutions with customers
- Problem solving skills with a result oriented mindset
- Exceptional organizational and time management skills
- Structured with a strong attention to details
- Bonus: experience in a B2B customer-facing role, such as consulting or account management
- Bonus: you have used Sanity in production
WHAT WE CAN OFFER:
- A highly-skilled, inspiring, and supportive team
- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive salary and stock options program
WHO WE ARE:
Sanity.io http://Sanity.io is a modern, flexible content operating system that replaces rigid legacy content management systems. One of our big differentiators is treating content as data so that it can be stored in a single source of truth, but seamlessly adapted and personalized for any channel without extra effort. Forward-thinking companies choose Sanity because they can create tailored content authoring experiences, customized workflows, and content models that reflect their business.
Sanity recently raised an $85m Series C led by GP Bullhound and is also backed by leading investors like ICONIQ Growth, Threshold Ventures, Heavybit and Shopify, as well as founders of companies like Vercel, WPEngine, Twitter, Mux, Netlify and Heroku. This funding round has put Sanity in a strong position for accelerated growth in the coming years.
You can only build a great company with a great culture. Sanity is a 200+ person company with highly committed and ambitious people. We are pioneers, we exist for our customers, we are hel ved, and we love type two fun! Read more about our values here! https://www.sanity.io/blog/our-sanity-values
Sanity.io http://Sanity.io pledges to be an organization that reflects the globally diverse audience that our product serves. We believe that in addition to hiring the best talent, a diversity of perspectives, ideas, and cultures leads to the creation of better products and services. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.