基础设施产品经理
Product Manager, Infrastructure
我们正在为人工智能时代重建生物科技。
当突破被延迟，世界就会等待。将一种分子从发现到患者，或一种作物从实验室到田间，需要数千个缓慢、手动、脱节的步骤。人工智能有潜力改变这一切，将数十年的研发工作压缩成几年。但只有当干净、结构化的科学数据和人工智能被融入科学研究的过程中，这种改变才会发生。
Benchling 是生物技术研发的人工智能平台。科学家使用 Benchling 来设计实验、捕获结构化数据，并在他们的工作流程中直接运行 AI 代理和模型。全球超过 20 万名科学家信任 Benchling 来支持他们最重要的工作，从学术实验室到 Sanofi、Moderna，以及世界上前 50 强生物制药公司中的超过一半。
我们正在为客户打造一位 AI 科学家。如果我们自己没有建立相应的实力，就无法做到这一点。AI 熟练度是我们构建的基础；它是我们工作方式的核心，我们致力于帮助每一位新员工将其融入日常工作中。作为我们面试流程的一部分，你将完成一个简短的 AI 相关练习或讨论，以便我们了解你如何思考并利用 AI 在你的岗位上产生影响。你可以自由参考你现在使用的任何工具、平台或工作流程。
职位概述
我们正在招聘一名产品经理，负责管理 Benchling 核心基础设施团队的优先级和路线图。你将把工程限制、客户痛点和业务目标转化为清晰、有说服力的路线图，并在团队的支持下做出优先级决策，以专注于高影响力的工作。成功的关键在于帮助业务部门理解基础设施的限制和机会，同时帮助基础设施团队与业务保持联系，更好地预见未来需求并进行战略性长期投资。
你不需要是系统架构师或编写技术设计，但你需要对基础设施有足够深入的理解，以便在信息不完整的情况下与工程团队一起做出明确的权衡决策。
职责
- 主导基础设施方向。将重复出现的工程痛点、客户请求和业务目标转化为优先级明确、结果导向的路线图和产品方向，并清楚说明哪些内容被纳入和排除。
- 客户调研。发现 Benchling 工程团队内部的潜在基础设施需求，并与外部客户交流，了解他们的需求和挑战。
查看英文原文
We are rebuilding biotech for the AI era.
When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.
We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.
ROLE OVERVIEW
We're hiring a Product Manager to own prioritization and roadmap for Benchling’s core infrastructure teams. You'll turn engineering constraints, customer pain, and business priorities into a clear, defensible roadmap and you'll make the prioritization calls, with the support of the team, to stay focused on the highest-impact work. Success comes from helping the business understand infrastructure constraints and opportunities, and on the other side helping the infrastructure teams stay connected to business to better anticipate future needs and make strategic long-term investments.
You are not expected to be a systems architect or write technical designs but you're expected to understand infrastructure well enough that you can work with engineering to make crisp trade-off calls under incomplete information.
RESPONSIBILITIES
- Own the infra direction. Convert recurring engineering pain, customer requests, and business priorities into a prioritized, outcome-focused roadmap and product direction with clear rationale for what's in and what's out.
- Customer discovery. Find the latent infrastructure needs inside Benchling's engineering teams and talk to external customers about scale, performance, and technical direction.
- Make and hold prioritization calls. When priorities conflict, you can explain the tradeoff to both engineering and executive stakeholders.
- Build the business case. Translate infrastructure investment into terms the rest of the organization can act on.
- Define requirements, not designs. Define the problems to solve and provide as much context as you can without dictating the technical solution so that engineering can build against it.
- Coordinate across orgs. Represent infra priorities to dependent teams and represent dependent-team needs back into the infra roadmap. Program management is required and is a shared responsibility with your engineering manager counterpart.
- Report on outcomes. Define the handful of metrics that matter for this area (reliability, cost, adoption, developer time saved, just to name a few) and hold the roadmap accountable to them.
- Partner on cloud economics - Partner with Engineering, Finance, Security, and Procurement on cloud economics and strategic infrastructure investments, including spend forecasting, cost optimization, commitments, credits and incentive programs, vendor roadmaps, and evaluating new capabilities.
QUALIFICATIONS
- 6+ years of product management experience, with direct exposure to infrastructure, platform, or developer-facing systems.
- A track record of making real prioritization calls under pressure, not just facilitating consensus. You can describe a time you said no to a senior stakeholder.
- Comfort translating technical constraints into business narrative, and business priorities into technical requirements, in both directions.
- Strong communication skills.
- Enough technical fluency to be credible in a room with engineers, without needing to be the most technical person.
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
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Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.