患者护理与录入专员（职位编号：TORBEN1RH）
Patient Care & Intake Specialist (Job ID: TORBEN1RH)
🌟 令人兴奋的远程职位！我们正在招聘一位患者护理与接待专员！🌟
你是否是一位富有同理心、能流利使用西班牙语和英语的患者护理专业人士，并且有使用 Vagaro 的直接经验？我们正在寻找一位位于拉丁美洲的全职患者护理与接待专员，负责为一家领先的、快速发展的美国医疗美容诊所管理患者沟通、预约安排和 CRM 流程！
🚨 重要提示 - 观看这个快速入职说明视频：🔗
🗣️ 需要 C1 级别的英语水平。被选中的候选人将在整个工作时间严格使用英语进行交流。🎙️ 请提交你的简历和英文音频录音。
📋 职位概览
- 职位名称：患者护理与接待专员
- 职位编号：TORBEN1RH
- 行业：医疗美容 / 健康与 wellness
- 工作地点：拉丁美洲（需英语和西班牙语双语）
- 职位状态：全职
- 工作时间：周五至周日，东部时间早上 7:00 至下午 6:00
- 薪资：每小时 8 - 10 美元 💰
- 目标入职日期：尽快 🚀
🏢 客户简介
我们的客户是一家七天运营的领先医疗美容诊所，致力于在广泛的美容服务中提供高质量的患者护理和以结果为导向的治疗。为了保持高标准的护理并确保顺畅的患者沟通，他们正在扩大远程运营，以优化日常行政和前台工作流程。
💼 职位描述
作为患者护理与接待专员，你将在工作时间内作为诊所的主要运营和沟通支持。你将通过 Vagaro 管理预约安排，处理高流量的来电，帮助迷路的患者找到正确路线，回答术前和术后问题，并对咨询进行初步筛选，以便主诊医生能够专注于患者的治疗。
🎯 主要职责
- 📅 预约与调整管理：在 Vagaro 中直接安排、调整和管理预约修改和套餐兑换。
- 📞 来电与线索处理：用温暖、专业且富有同理心的语气，用英语和西班牙语接听大量来电。
- 🗺️ 患者导航与指引：使用诊所路线指南和步行视频，实时为到达或迷路的患者提供驾驶和停车指引。
- 🩺 患者教育与支持：查阅程序文档，自信地回答常规的术前和术后护理问题。
- 🏷️ 促销指导：了解当前的促销活动
查看英文原文
🌟 Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist! 🌟
Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!
🚨 IMPORTANT - Watch this quick Loom video on how to get hired: 🔗
🗣️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. 🎙️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.
📋 Job Details at a Glance
- Job Title: Patient Care & Intake Specialist
- Job ID: TORBEN1RH
- Industry: Medical Aesthetics / Health & Wellness
- Location: LATAM (Bilingual English & Spanish required)
- Job Status: Full Time
- Work Schedule:Friday to Sunday 7:00am to 6:00pm Eastern Time
- Salary: $8 – $10 per hour 💰
- Target Start Date: ASAP 🚀
🏢 About the Client
Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.
💼 About the Role
As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.
🎯 Key Responsibilities
- 📅 Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.
- 📞 Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.
- 🗺️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.
- 🩺 Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.
- 🏷️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.
- 📋 Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.
✅ Qualifications & Skills
⭐ Non-Negotiable Requirements:
- Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.
- Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.
- Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.
- Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.
🌟 Preferred Qualifications:
· Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.
🚀 Submit your application today and take the first step toward your next great opportunity!
🌎 LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: 🔗 Join our LATAM-Only Facebook Group Here!
Originally posted on Himalayas