实施专员
Implementation Specialist
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者服务，解决经济中最大的信息挑战之一：了解什么可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事项——加速全国范围内的住房、清洁能源和基础设施发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临严重的延误、资本浪费和机会损失。PermitFlow 已经为超过 200 亿美元的开发项目带来了前所未有的速度、准确性和可见性，帮助承包商减少合规时间、降低项目风险，并自信地扩大规模。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动新一轮再工业化建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元，最近完成了 B 轮融资，https://www.permitflow.com/blog/permitflow-series-b，投资方包括顶级机构 Accel、Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导支持。
职位概述
作为实施专家，你将向客户成功副总裁汇报，并支持 PermitFlow 中型市场和企业客户的上线工作。你将从销售交接后执行实施计划，直至上线，作为客户日常联系人，并推动早期产品采用。在企业客户中，你将与实施经理紧密合作，负责特定的工作流程。
这是一个位于纽约的混合岗位，每周一、三、五有办公室办公日，每年最多 25% 的时间用于客户上线和培训。
你将负责的工作
- 全程负责中型市场 PermitFlow 客户的上线工作，从销售交接后到成功上线并过渡到客户成功团队。
- 与实施经理一起，负责企业客户实施中的特定工作流程（例如，工作区设置、培训交付、利益相关者协调）。
- 在上线期间作为客户的日常联系人，主动管理沟通和期望。
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
ROLE OVERVIEW
As Implementation Specialist, you will report to the Vice President of Customer Success and support onboarding across PermitFlow’s mid-market and enterprise accounts. You’ll execute implementation plans from post-sale handoff through launch, serve as a day-to-day customer contact, and drive early product adoption. On enterprise accounts, you’ll partner closely with the Implementation Manager to own specific workstreams.
This is a hybrid role based in New York, with in-office days on Monday, Wednesday, and Friday, and up to 25% travel for customer onboarding and training.
WHAT YOU'LL DO
- Own onboarding end to end for mid-market PermitFlow accounts, from post-sale handoff through successful launch and transition to Customer Success.
- Support enterprise implementations by owning specific workstreams (e.g., workspace setup, training delivery, stakeholder coordination) alongside the Implementation Manager.
- Serve as the day-to-day point of contact for customers during onboarding, proactively managing communication, expectations, and risk.
- Coordinate cross-functionally with Sales, Customer Success, Operations, Solutions Consulting, and Engineering to align priorities and resolve blockers.
- Lead training sessions for diverse customer stakeholders, including ops teams, sales reps, and executives, tailored to each group's needs.
- Drive product adoption and early value realization through enablement materials, weekly check-ins, and best-practice guidance.
- Track onboarding progress against key milestones and KPIs (e.g., engagement, time-to-value, launch readiness) and flag risks early.
- Build working knowledge of permitting workflows, municipality requirements, and common customer edge cases.
- Maintain, refine, and document scalable onboarding processes, playbooks, and templates.
WHAT WE'RE LOOKING FOR
- 1-3 years of experience in customer onboarding, implementation, customer success, or a related customer-facing role at a B2B SaaS company.
- Experience managing onboarding projects with multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
- Demonstrated ability to drive adoption and time-to-value, including leading live trainings, distributing enablement materials, and reinforcing product usage.
- Strong project management and communication skills, evidenced by running clear customer calls, maintaining onboarding trackers, and escalating risks proactively.
WHAT WE OFFER
- Competitive salary and meaningful equity in a high-growth company
- Comprehensive medical, dental, and vision coverage
- Flexible PTO and paid family leave
- Home office & equipment stipend
- Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- In-Office Lunch & Dinner Provided
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.