医疗客户支持与行政助理
Medical Customer Support & Administrative Assistant
职位描述
我们正在寻找一位积极主动、注重细节的医疗客户支持与行政助理，加入一家创新的医疗AI初创公司。
在与产品负责人密切合作的过程中，您将负责管理客户沟通、支持日常行政工作，并帮助确保医院、诊所、医生、护士和其他医疗专业人员在需要帮助时能获得快速专业的响应。
这是一次绝佳的机会，适合具备医学术语培训或医疗行政经验的人士，同时也需要能够适应技术环境，并享受在充满活力的初创公司中工作的氛围。
主要职责
● 主要通过电子邮件处理日常客户支持沟通
● 及时且专业地回应客户的提问、请求和产品相关问题
● 与医疗专业人员沟通，包括护士、医生和临床团队
● 利用您对医学术语的理解，准确理解并回应客户需求
● 将更复杂的产品或技术问题转交给相应的团队成员
● 管理和协调日程安排和预约
● 协助产品负责人完成面向客户的行政和沟通任务
● 维护有条理的记录和文档
● 按需协助处理一般行政任务
● 通过Slack和Notion等工具与整个团队协作
● 在每一次互动中提供积极专业的客户体验
为什么加入Assist World？
100% 远程办公
50美元生日奖金
200美元推荐奖励
无追踪。没问题
要求
● 具备医疗行政、医疗接待、临床行政、医疗客户支持或类似环境的先前工作经验
● 具备医学术语的培训或实践经验是必要的
● 英语写作能力优秀，具有较强的书面沟通技巧
● 注重细节，组织能力强
● 能够通过电子邮件与医疗专业人员进行专业沟通
● 能够理解客户的问题，识别所需内容，并采取适当行动
● 能够独立工作并管理多项优先事项
● 计算机操作熟练，有信心学习新技术
● 积极主动，以解决问题为导向
加分项
● 具有在医院、诊所、医生处工作的经验
查看英文原文
About the Role
We are looking for a proactive and detail-oriented Medical Customer Support &
Administrative Assistant to join an innovative healthcare AI startup.
Working closely with the Head of Product, you’ll play an important role in managing customer communication, supporting day-to-day administrative tasks, and helping ensure hospitals, clinics, physicians, nurses, and other healthcare professionals receive a fast and professional response when they need assistance.
This is an excellent opportunity for someone with medical terminology training or healthcare administration experience who is also comfortable working with technology and enjoys being part of a dynamic startup environment.
Key Responsibilities
● Manage day-to-day customer support communication primarily via email
● Respond to customer questions, requests, and product-related issues in a timely and professional manner
● Communicate with healthcare professionals, including nurses, physicians, and clinical teams
● Use your understanding of medical terminology to accurately understand and respond to customer needs
● Escalate more complex product or technical issues to the appropriate team members
● Manage and coordinate scheduling and appointments
● Support the Head of Product by taking ownership of customer-facing administrative and communication tasks
● Maintain organised records and documentation
● Assist with general administrative tasks as required
● Work collaboratively with the wider team through tools such as Slack and Notion
● Help provide a positive and professional customer experience across every interaction
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Requirements
● Previous experience in healthcare administration, medical reception, clinical
administration, medical customer support, or a similar environment
● Training or practical knowledge of medical terminology is essential
● Excellent written English and strong written communication skills
● Strong attention to detail and organisational skills
● Comfortable communicating professionally with healthcare professionals via email
● Able to understand customer issues, identify what is required, and take appropriate
action
● Comfortable working independently and managing multiple priorities
● Strong computer literacy and confidence learning new technology
● A proactive, solutions-focused approach
Desirable
● Experience working with hospitals, clinics, physicians, nurses, or other healthcare
professionals
● Previous experience in a remote administrative or customer support role
● Experience working within a technology or SaaS environment
● Familiarity with Slack, Notion, or similar collaboration tools
● Experience supporting customers with software or technology products
The Ideal Candidate
We're looking for someone who combines healthcare knowledge with strong administrative and communication skills.
You don't need to be a nurse or medical professional, but you should have enough familiarity with medical terminology to confidently communicate with clinical customers.
You'll also be joining a fast-paced startup environment, so we're looking for someone who is adaptable, tech-savvy, curious, and excited about working with new technology.
Most importantly, you should be someone who takes ownership, communicates clearly, and genuinely enjoys helping customers.