主要客户成功经理
Majors Customer Success Manager
为什么选择哈维
在哈维，我们正在改变法律和专业服务的运作方式。通过结合前沿的代理AI、企业级平台和深厚的行业专长，我们正在重新塑造未来数十年的关键知识工作方式。
这是一个难得的机会，帮助打造一家具有时代意义的公司，在真正的转折点上共同前进。我们拥有强大的产品市场匹配度和世界级的投资支持。我们正在快速扩展，并实时定义一个全新的品类。这项工作充满雄心，标准很高，个人、职业和财务上的成长机会是无与伦比的。
我们的团队行动迅速，富有责任感，并对使命充满热情——以高强度的方式运作，贴近客户，不断追求卓越。我们秉持三个核心价值观：果断、简洁和工作未完成。我们在清晰判断的基础上快速行动，而非等待完美信息；我们相信简洁才是可扩展的关键；我们从不满足于现状。如果你希望与志同道合、有同样激情的人一起，做出职业生涯中最出色的工作，我们期待与你携手共创。
在哈维，专业服务的未来正在今天被书写——而我们才刚刚开始。
职位概述
作为高级客户成功经理，你将在引导我们最大客户使用哈维的过程中发挥关键作用，并定义精英律师事务所、财富500强公司和顶级资产管理公司的未来工作方式。这个职位对于确保客户不仅采用我们的技术，还能从中获得最大价值至关重要。你将作为值得信赖的顾问，深度整合哈维到他们的业务流程中，提供专业的行业建议，并影响哈维的产品路线图。
你将负责
- 客户关系管理：作为客户的首要联系人，采取指导性和咨询性的方法，作为思想伙伴来提供卓越的客户体验。
- 战略实施：领导哈维与日常工作的整合，确保无缝采用并充分利用我们的AI解决方案。
- 客户健康监控：主动且战略性地管理账户整体健康状况，监控关键指标，及早发现风险，并推动有助于长期客户成功和留存的举措。
- 培训与赋能：在与终端用户会面时，传播哈维的力量，并与法律产品专家合作，帮助终端用户顺利采用哈维。
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WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
WHAT YOU'LL DO
- Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
- Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
- Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
- Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
- Travel required: Up to 25% of the time
WHAT YOU HAVE
- Background in management consulting or technology advisory at a top tier management consulting firm, or strategic customer success/account management experience in an Enterprise SaaS or legal (big law or in-house or in-house) environment
- History and comfort conducting change management and wide-scale adoption for large technology projects.
- Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
- Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- A strong commitment to be collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION RANGE
- $180,000-$210,000 OTE with an 80/20 split
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai