虚拟前台助理
Virtual Front Desk Assistant
职位概述
位于加利福尼亚州洛杉矶的一家知名医疗/美容诊所，每周三、四、六、日营业。我们正在招聘一名兼职远程虚拟助理，负责前台运营工作——确认预约、回复患者短信，并在多位医生之间保持日程顺利运行。该职位仅限女性：诊所主要服务女性患者，涉及个人医疗问题，患者表示更愿意与女性沟通。
该职位每周工作10小时，每天分为两个班次（大约上午1-1.5小时，下午结束前1小时），用于确认次日的预约。工作时间灵活，将与最终人选协商确定。所有工作均为远程进行，时区为太平洋时间。
主要职责
• 通过 Ring Central 通过短信确认次日的预约 — 例如，在周二向所有周三的患者发送确认信息。
• 在指定班次内及时回复患者的短信；诊所与患者仅通过短信沟通，不通过电话联系。
• 在 Dr. Chrono 中安排和管理多个医生（Jolene、Elise、Birdie 和 Neta）的预约 — 系统已配置完成。
• 询问新患者或来访患者他们要预订的服务（如面部护理、按摩/物理治疗等），并将他们转介给合适的医生。
• 收集新患者的保险卡信息和出生日期/身份证信息，以便诊所负责人核实其资格。
• 处理当天的预约请求（例如，患者中午发来要求预订周四或周六的时段），通过 Dr. Chrono 检查可用性并进行确认。
• 标记任何不清楚的情况或需要负责人关注的患者，而不是自行猜测。
• 上岗后：主动联系客户名单中的现有患者，鼓励他们预约新的就诊（轻度营销/联络）。
我们寻找的人选
• 女性候选人 — 必须，鉴于诊所的患者群体以及对话的敏感性和私密性。
• 具备良好的英语沟通能力，包括书面和口头交流。
• 有 Dr. Chrono 和 Ring Central 使用经验者优先；如果没有相关经验，需具备快速学习的能力。
查看英文原文
Role Overview
A well-established medical/aesthetic practice in Los Angeles, California, open Wednesday, Thursday, Saturday, and Sunday. We're hiring a part-time, remote Virtual Assistant to own front desk operations — confirming appointments, responding to patient text messages, and keeping the schedule running smoothly across multiple providers. This is a female-only role: the practice serves a predominantly female patient base discussing personal medical matters, and patients have indicated they are more comfortable communicating with a woman.
The role is 10 hours per week, split across two shifts per working day (roughly 1–1.5 hours in the morning and 1 hour at the end of the business day) to confirm the next day's appointments. Hours are flexible and will be refined with the selected candidate. All work is done remotely, in Pacific Time.
Key Responsibilities
• Confirm the following day's appointments by text via Ring Central — e.g., message all Wednesday patients on Tuesday to confirm.
• Respond to incoming patient text messages promptly throughout assigned shifts; the practice communicates with patients exclusively by text, never by phone call.
• Schedule and manage bookings in Dr. Chrono (already configured) across multiple providers — Jolene, Elise, Birdie, and Neta.
• Ask new/incoming patients what service they're booking (facial, massage/physical therapy, etc.) and route them to the right provider.
• Collect insurance card details and date of birth/ID from new patients so eligibility can be verified by the practice owner.
• Handle day-of scheduling requests (e.g., a patient texting mid-day asking for a Thursday or Saturday slot) by checking availability in Dr. Chrono and confirming back.
• Flag anything unclear or any patient who needs owner attention rather than guessing.
• Once ramped up: proactively reach out to existing patients on the client list to encourage booking new appointments (light marketing/outreach).
What We're Looking For
• Female candidate — required, given the practice's patient base and the sensitive, personal nature of conversations.
• Strong, clear English communication skills, both written and any verbal interaction.
• Experience with Dr. Chrono and Ring Central preferred; willingness and ability to learn quickly is required if not already familiar.
• Comfortable working independently and staying responsive during assigned shift windows — this is a texting-first, fast-response role.
• Reliable and consistent; this is a small, family-run practice where front desk coverage directly affects the business.
• Prior experience in a medical, aesthetic, or wellness front-desk/scheduling role is a strong plus.
• Based in South Africa or the Philippines preferred.
Logistics
• Schedule: Part-time, 10 hours/week, split shifts (~morning + end of day) on Wednesday, Thursday, Saturday, and Sunday, aligned to Pacific Time.
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