排班与客户支持虚拟助理
Scheduling & Customer Support Virtual Assistant
我们的客户是一家成立于佛罗里达州的移动游泳学校，已有50多年历史，在多个地区安排教练。
我们正在寻找一位高度有条理、节奏快、以客户为中心的虚拟助理，协助安排课程、处理客户沟通和运营协调。
此职位不是入门级——理想的候选人能够快速思考、在压力下工作，并且能够独立操作而无需过多指导。
核心职责
安排与协调（核心）
- 在多个佛罗里达地区安排游泳教练
- 确保高效的路线规划（减少课程之间的行程时间）
- 了解区域物流（如劳德代尔堡、棕榈滩、奥兰多等）
- 实时做出快速安排决策
客户沟通
- 专业地接听来电
- 通过电话、短信和电子邮件回复家长
- 始终保持高水平的客户服务态度
- 及时处理后续跟进和咨询
系统与行政支持
- 在 Go High Level (GHL) 中进行：
- 安排课程
- 沟通
- 支付追踪
- 使用内部应用管理运营
- 向客户发送消息、传单和更新信息
要求（必须具备）
- 3-4年以上行政、安排或运营经验
- 强大的英语沟通能力（口语+书面）
- 能够与美国客户进行电话沟通
- 在压力下快速工作的能力（实时安排）
- 高度精通技术且学习能力强
- 强大的组织能力和解决问题的能力
加分项
- 熟悉美国地理（尤其是佛罗里达州）
- 有 Go High Level (GHL) 经验
- 有客户服务背景（如果曾与家长打交道则更佳）
- 成熟、易于相处的性格（例如能自信应对“难缠”的客户）
不适合的人选
- 需要持续指导或培训
- 难以适应快节奏环境
- 有较强口音可能导致沟通障碍
- 初级/入门级人员
成长机会
- 从兼职快速转为全职的高潜力
- 有机会支持不断扩展的特许经营网络
为什么加入 Assist World？
100% 远程办公
50美元生日奖金
200美元推荐奖金
500美元每月抽奖
无跟踪器。没问题
最初发布于 喜马拉雅山
查看英文原文
Overview
Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.
We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination.
This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.
Key Responsibilities
Scheduling & Coordination (CORE)
- Schedule swim instructors across multiple Florida regions
- Ensure efficient route planning (minimize travel time between lessons)
- Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
- Make quick scheduling decisions in real-time
Customer Communication
- Answer inbound calls professionally
- Respond to parents via phone, SMS, and email
- Maintain a high-level customer service tone at all times
- Handle follow-ups and inquiries promptly
System & Admin Support
- Work within Go High Level (GHL) for:
- Scheduling
- Communication
- Payments tracking
- Use internal app to manage operations
- Send messages, flyers, and updates to clients
Requirements (MUST-HAVES)
- 3–4+ years experience in admin, scheduling, or operations
- Strong English communication (spoken + written)
- Comfortable handling phone calls with US clients
- Ability to work fast under pressure (real-time scheduling)
- Highly tech-savvy and quick learner
- Strong organizational + problem-solving skills
Nice-to-Haves
- Familiarity with US geography (especially Florida)
- Experience with Go High Level (GHL)
- Customer service background (bonus if dealing with parents)
- Mature, relatable personality (e.g. can confidently handle “difficult” clients)
Not a Fit If:
- You need constant guidance or training
- You struggle with fast-paced environments
- You have a strong accent that may cause communication friction
- You are junior / entry-level
Growth Opportunity
- High potential to move from Part-Time → Full-Time quickly
- Opportunity to support a growing franchise network
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM