患者协调员 / 前台虚拟助理
Patient Coordinator / Front Desk VA
职位描述
客户运营一家门诊手术中心，医生会安排并进行小型门诊手术。该职位将支持患者入院和医生协调的行政工作——保持病历完整、记录在电子病历（EMR）中有序，并确保办公室、医生和患者之间的沟通顺畅。
主要职责
- 通过上传数字传真和电子邮件中的必要文件到电子病历（EMR）中来整理患者病历。
- 在EMR中创建新患者账户并保持记录更新。
- 根据标准清单审查每位患者的文件，并在预定手术前标记任何缺失的文件。
- 与医生办公室协调，整理预定病例的排程细节和文件。
- 通过电子邮件处理医生、合作办公室和手术中心之间的通信。
- 通过OpenPhone/Zoom Voice接听并转接来电，并与患者和医生专业沟通。
- 支持将更多人工智能驱动的工具引入日常流程的持续努力。
我们寻找的人选
- 3年以上前台、患者协调员或医疗行政相关工作经验。
- 熟悉技术，能够学习新的电子系统和EMR平台（有EMR经验者优先，但非必需）。
- 有使用AI工具的经验，或对学习和帮助实施它们充满热情。
- 思维敏锐、适应性强，能够做出良好的判断——知道何时独立解决，何时寻求帮助。
- 能够通过电话、电子邮件和Zoom进行沟通，感到舒适且自信。
- 能够全职工作，周一至周五，太平洋时间上午9点至下午5点。
加分项
- 西班牙语双语，或精通菲律宾/亚洲语言（该诊所接待大量菲律宾和亚洲患者）。
- 位于菲律宾（基于患者人口统计数据略有偏好，但非必需）。
为什么加入 Assist World？
100% 远程办公
50美元生日奖金
200美元推荐奖励
无追踪器。没问题。
最初发布于 喜马拉雅山
查看英文原文
About the Role
The client runs an outpatient surgery center where physicians schedule and perform minor outpatient procedures. This VA will support the administrative side of patient intake and provider coordination — keeping charts complete, records organized in the EMR, and communication flowing smoothly between the office, providers, and patients.
Key Responsibilities
• Assemble patient charts by uploading required paperwork (from digital fax and email) into the electronic medical record (EMR).
• Create new patient accounts in the EMR and keep records up to date.
• Review each patient's file against a standard checklist and flag any missing documents before a scheduled procedure.
• Coordinate with physicians' offices to compile scheduling details and paperwork for blocks of scheduled cases.
• Handle correspondence between providers, partner offices, and the surgery center via email.
• Answer and route incoming calls (via OpenPhone/Zoom Voice) and communicate professionally with patients and providers.
• Support ongoing efforts to bring more AI-driven tools into daily workflows.
What We're Looking For
• 3+ years of experience in a front desk, patient coordinator, or medical administrative role.
• Tech-savvy and comfortable learning new electronic systems and EMR platforms (prior EMR experience is a plus, not required).
• Some experience using AI tools, or enthusiasm for learning and helping implement them.
• Sharp, adaptable, and able to make good judgment calls — knows when to solve independently and when to ask for help.
• Comfortable and confident communicating by phone, email, and Zoom.
• Able to work full-time, Monday–Friday, 9:00 AM–5:00 PM Pacific Time.
Nice to Have
• Bilingual in Spanish, or fluency in a Filipino/Asian language (the practice sees a meaningful number of Filipino and Asian patients).
• Based in the Philippines (slight preference given patient demographics, not a requirement).
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM