项目负责人
Program Manager
**地点:** 远程
**你是什么样的人**
你是一位经验丰富的项目经理，有带领复杂企业技术和基础设施项目的坚实背景。你具备高管气质、战略思维、财务和治理方面的才能，并能围绕共同成果协调跨职能团队。你能够预见风险，建立可见性，并通过影响力进行领导，同时在客户目标与运营和业务优先事项之间取得平衡。
**关于该职位**
项目经理负责由多个相关项目组成的复杂战略项目，这些项目为Myriad360及其客户带来可衡量的业务价值。该职位负责项目的整体健康状况、策略、治理、优先级和成果，确保项目始终与客户目标、合同承诺、运营能力、财务目标以及Myriad360的交付标准保持一致。作为高管、客户、销售团队、交付组织和项目经理的可信顾问，项目经理推动整个项目的一致性、透明度和运营卓越。
**该职位必须位于美国。可能需要少于10%的出差。**
**其他职责包括：**
- 负责一个或多个战略客户项目的整体成功，并制定与客户和业务目标一致的路线图。
- 将相关项目与项目目标对齐，平衡各工作流之间的竞争优先级，并推动战略规划和长期执行。
- 保持对项目健康状况的全面了解，包括进度、范围、预算、风险、资源利用率和客户满意度。
- 确保持续遵循治理标准，并在问题影响交付之前进行上报。
- 主持高管级别的客户会议，并向内部管理层简洁地展示项目健康状况仪表盘和报告。
- 将技术交付转化为清晰的业务成果和决策支持信息。
- 与项目经理、财务、客户管理及交付领导合作，预测收入和资源需求，提高预测准确性。
- 监控利润率，审查变更订单，识别财务风险，并保持整体财务可见性，但不承担日常项目会计职责。
- 识别项目层面的交付风险、资源限制、供应商风险、客户依赖、日程冲突、范围扩展和运营瓶颈，并制定主动缓解措施。
查看英文原文
**Location:** Remote
**Who You Are**
You are a seasoned Program Manager with a strong background leading complex enterprise technology and infrastructure programs. You bring executive presence, strategic thinking, financial and governance acumen, and the ability to align cross-functional teams around shared outcomes. You anticipate risks, create visibility, and lead through influence while balancing customer objectives with operational and business priorities.
**About The Role**
The Program Manager leads complex, strategic programs made up of multiple related projects that deliver measurable business value for Myriad360 and our clients. This role owns program health, strategy, governance, prioritization, and outcomes, ensuring projects remain aligned with customer objectives, contractual commitments, operational capacity, financial goals, and Myriad360's delivery standards. Serving as a trusted advisor to executives, clients, sales teams, delivery organizations, and Project Managers, the Program Manager drives consistency, transparency, and operational excellence across the program.
**This position must be based in the United States. Travel less than 10% may be required.**
**Other responsibilities include:**
- Own the overall success of one or more strategic client programs and develop roadmaps aligned with customer and business objectives.
- Align related projects to program goals, balance competing priorities across workstreams, and drive strategic planning and long-term execution.
- Maintain visibility into program health across schedule, scope, budget, risks, resource utilization, and customer satisfaction.
- Ensure governance standards are consistently followed and escalate issues before they impact delivery.
- Lead executive-level customer meetings and present concise program health dashboards and reporting to internal leadership.
- Translate technical delivery into clear business outcomes and decision-ready insights.
- Partner with Project Managers, Finance, Account Management, and Delivery Leadership to forecast revenue and resource needs and improve forecast accuracy.
- Monitor margins, review change orders, identify financial risks, and maintain overall financial visibility without assuming day-to-day project accounting responsibilities.
- Identify program-level delivery risks, resource constraints, vendor risks, customer dependencies, schedule conflicts, scope expansion, and operational bottlenecks, and develop proactive mitigation strategies.
- Communicate risks early with clear, actionable mitigation plans.
- Mentor Project Managers, facilitate effective decision-making, drive accountability, and remove organizational obstacles.
- Build collaboration across departments and influence outcomes through leadership rather than hierarchy.
- Build executive customer relationships, understand long-term business goals, anticipate future opportunities, manage expectations, and resolve escalations to increase customer confidence.
- Partner closely with Sales, Account Management, Portfolio Leadership, Engineering, Field Services, Finance, Procurement, Operations, and Executive Leadership to drive alignment across delivery organizations.
**Desired skills and experience:**
- 8+ years of managing complex technology projects.
- 3+ years of managing multi-project programs.
- Experience leading enterprise infrastructure deployments.
- Strong executive communication skills.
- Excellent organizational and analytical abilities.
- Proven experience managing competing priorities.
- Demonstrated financial acumen.
- Strong understanding of project governance.
- Experience with portfolio reporting.
- Experience with one or more enterprise technology delivery environments such as data centers, structured cabling, network deployments, cloud infrastructure, enterprise IT, AI infrastructure, or Professional Services organizations.
- Experience with tools such as Smartsheet, Microsoft Project, Salesforce, Microsoft 365, and Power BI is valuable.
- Strategic thinker with the executive presence to communicate confidently with customers, executives, and both technical and senior leadership audiences.
- Strong leader who builds alignment, motivates teams, and drives accountability across multiple organizations.
- Demonstrates business acumen and sound decision-making by balancing customer success, operational excellence, financial performance, data, experience, and business priorities.
- Applies a proactive risk-management mindset by identifying risks early and developing practical mitigation strategies before issues affect delivery.
- Builds trusted customer relationships by consistently delivering value and maintaining transparency.
**A Little About Us**
Our mission is to challenge and enable our employees to achieve great things.
**We live and breathe our core values:**
- **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.
- **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
- **Own It:** We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.
We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.
**Some of Our Benefits**
- Unlimited Paid Time Off (PTO)
- Incentive compensation plans for all employees
- Company-funded 401k contributions
- Zero-cost employer-covered health insurance
- Annual BYOD (Bring Your Own Device) reimbursement up to $500
- Paid Parental Leave
- Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
- Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!
**Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this positi** **on is $145,000- $155,000 OTE,** **(base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.**
Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.