虚拟助理 — 奢侈品旅游公司
Virtual Assistant — Luxury Travel Agency
职位概述
我们是一家精品奢华旅行社，正在寻找一位注重细节、积极主动的虚拟助理，协助公司负责人处理后台运营和客户体验管理。这是一个远程兼职职位，每周大约需要10小时。理想的候选人应具备高度的组织能力，细致认真，并真正以第一次就把事情做对为荣。
主要职责
客户体验与行程管理
- 发送预订后通知，并为观光活动、餐饮预订和最终付款设置邮件提醒。
- 审核并比较航班时刻表；识别任何变更并准备清晰、适合客户的总结。
- 协助客户完成在线行程资料，包括为不熟悉技术的旅客提供偶尔的电话支持。
行程与提案制作
- 根据公司负责人的详细指示，在Travify中创建精美的行程和旅行提案。
- 在提交前彻底自我审查所有提案，确保没有内容缺失或格式错误。
- 以视觉吸引力强的布局格式化并呈现行程详情，以便客户审批。
供应商协调
- 代表公司负责人联系供应商（通过电话或邮件）以获取价格或为现有预订添加服务。
- 在所有与供应商的互动中专业且准确地沟通，代表公司形象。
- 按需为新合伙人设置供应商账户。
CRM管理
- 准确且及时地将新行程和客户信息输入Travify。
- 维护所有客户记录中的数据完整性，确保联系方式和自动提醒正确且最新。
- 通过公司门户联系客户，收集所需缺失的信息。
轻量级会计
- 在现有账户中进行交易编码（所有账户均已预先设置——交易量较低）。
- 保持准确的记录，并将任何差异标记给公司负责人。
薪酬处理
- 在Paychex中处理一名承包商的周薪（每周约需10分钟）。
- 每周一致地批准工时表——由于公司负责人经常出差，此任务的可靠性至关重要。
运营与流程
- 协助制定和记录公司工作流程的标准操作程序（SOP）。
- 贡献于建立高效、可重复的流程，以支持公司的增长。
要求
必备条件
- 至少3–4年的相关工作经验
查看英文原文
Role Overview
We are a boutique luxury travel agency seeking a detail-oriented, proactive Virtual Assistant to support the agency owner with back-end operations and client experience management. This is a remote, part-time role requiring approximately 10 hours per week. The ideal candidate is highly organised, thorough, and takes genuine pride in getting things right the first time.
Key Responsibilities
Client Experience & Trip Management
• Send post-booking notifications and set up email reminders for excursions, dining reservations, and final payments.
• Review and compare flight schedules; identify any changes and prepare clear, client-ready summaries.
• Assist clients with completing online trip profiles, including occasional phone support for non-tech-savvy travellers.
Itinerary & Proposal Creation
• Build polished itineraries and travel proposals in Travify based on detailed instructions from the agency owner.
• Thoroughly self-review all proposals before submission to ensure no content is missing or incorrectly formatted.
• Format and present trip details in a visually appealing layout ready for client approval.
Supplier Coordination
• Contact suppliers (via phone or email) on behalf of the agency owner to obtain pricing or add services to existing bookings.
• Communicate professionally and accurately, representing the agency in all supplier interactions.
• Set up supplier accounts for new Associates as required.
CRM Management
• Enter new trips and client information into Travify accurately and in a timely manner.
• Maintain data integrity across all client records, ensuring contact details and automated reminders are correct and current.
• Reach out to clients through the agency portal to collect any missing information as needed.
Light Bookkeeping
• Code transactions across existing accounts (all accounts are pre-set up — transaction volume is low).
• Maintain accurate records and flag any discrepancies to the agency owner.
Payroll Processing
• Process weekly payroll in Paychex for one contractor (approximately 10 minutes per week).
• Approve timesheets consistently each week — the agency owner travels frequently, so reliability on this task is essential.
Operations & Procedures
• Assist in developing and documenting standard operating procedures (SOPs) for agency workflows.
• Contribute to building efficient, repeatable processes that support the agency’s growth.
Requirements
Essential
• Minimum 3–4 years of experience in a virtual assistant, administrative, or operations support role.
• Exceptional attention to detail — this is non-negotiable in a luxury travel environment.
• Strong written and verbal English communication skills.
• Comfortable making professional phone calls to suppliers and clients on behalf of the business.
• Basic bookkeeping competency — comfortable coding transactions and maintaining simple financial records.
• Reliable, punctual, and proactive — communicates promptly if availability or schedule changes.
• Able to work within Central Time Zone (CT) business hours.
Advantageous (Not Required)
• Prior experience with Travify — comprehensive training resources are available if not.
• Familiarity with Paychex or similar payroll platforms.
• Experience writing SOPs or building internal process documentation.
• Background in travel, hospitality, or luxury lifestyle industries.
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