虚拟助理 - 客户关系与预订
Virtual Assistant - Guest Relations & Bookings
关于 Huzzle
Huzzle 将高绩效专业人士与英国、美国、加拿大、欧洲和澳大利亚的全球公司联系起来。我们的客户包括 SaaS、MarTech、FinTech 和 EdTech 等行业的初创公司、数字机构和科技平台。我们为顶尖人才匹配全职远程职位，他们将直接加入客户团队，并由 Huzzle 提供持续支持。
职位类型：全职
合作方式：独立承包商
关于公司
我们的客户是一家充满活力的绩效营销和数字媒体代理机构，致力于通过创新的广告策略和数据科学推动品牌的高影响力增长。在创意和技术的交汇点上，团队专注于为多样化全球市场量身定制的线索生成、客户获取和多渠道活动管理。通过利用先进的分析和专有优化工具，他们帮助企业在竞争激烈的环境中扩大数字影响力并最大化投资回报。
作为一家快速发展的成长型公司，该公司营造了协作、远程友好的环境，鼓励团队成员对复杂项目承担起责任。文化建立在敏捷性、持续学习以及对紧跟不断变化的数字趋势的热情之上。他们目前正在扩大国际影响力，为候选人提供参与高速度营销计划的机会，这些计划为广泛的客户组合带来可衡量的结果。
职位概述
我们正在寻找一位经验丰富的酒店业专业人士，作为我们多样化的精品酒店、民宿和高端短租物业组合的核心枢纽。这是一个高影响力的全远程职位，适合能够无缝连接传统酒店客户服务与现代短租物流的技术专家。您将负责整个客户旅程——从管理主要 OTA 平台上的复杂库存到提供顶级水平的支持——确保每位客户从预订到退房都能获得无瑕疵的五星级体验。
关键职责
- 全面的客户关系管理：作为所有咨询的主要联系人，处理各种需求，包括酒店风格的特殊要求、入住流程和实时故障排除。
- 精通库存管理：使用 Guesty 和 Uplisting 在混合平台上监督日历可用性、价格同步和预订修改。
查看英文原文
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
About the company
Our client is a dynamic performance marketing and digital media agency dedicated to driving high-impact growth for brands through innovative advertising strategies and data science. Operating at the intersection of creativity and technology, the team specializes in lead generation, customer acquisition, and multi-channel campaign management tailored for diverse global markets. By leveraging advanced analytics and proprietary optimization tools, they help businesses scale their digital footprint and maximize return on investment across competitive landscapes.
As a fast-growing scale-up, the company fosters a collaborative, remote-friendly environment where team members are encouraged to take ownership of complex projects. The culture is built on agility, continuous learning, and a passion for staying ahead of shifting digital trends. They are currently expanding their international reach, offering candidates the opportunity to work on high-velocity marketing initiatives that deliver measurable results for a broad portfolio of clients.
Job Summary
We are seeking a seasoned hospitality professional to serve as the central hub for our diverse portfolio of boutique hotels, Bed & Breakfasts, and premium short-term rentals. This is a high-impact, fully remote role designed for a technical expert who can seamlessly bridge the gap between traditional hotel guest services and modern short-term rental logistics. You will own the end-to-end guest journey—from managing complex inventory across major OTAs to delivering elite-level support—ensuring every guest receives a flawless, five-star experience from booking to checkout.
Key Responsibilities
- Comprehensive Guest Relations: Act as the primary point of contact for all inquiries, managing a wide range of needs including hotel-style special requests, check-in logistics, and real-time troubleshooting.
- Masterful Inventory Management: Oversee calendar availability, rate synchronization, and reservation modifications using Guesty and Uplisting across a mixed portfolio.
- Platform & Reputation Management: Proactively manage listings and respond to guest reviews on Airbnb, Booking.com, Expedia, and Google to protect brand integrity.
- Operational Coordination: Synchronize daily with on-site hotel staff and remote maintenance/housekeeping teams to ensure smooth turnovers and property readiness.
- Dispute & Administrative Oversight: Handle OTA disputes, chargebacks, and overbooking preventions, while maintaining meticulous administrative records and arrival reports.
- On-Call Support: Provide reliable out-of-hours coverage to address urgent guest messages and emergencies during evenings and weekends.
Requirements
- System Mastery: Extensive hands-on technical expertise in Guesty and Uplisting is non-negotiable.
- Mixed Portfolio Experience: 2+ years of experience managing reservations and guest relations for both traditional hospitality (Hotels/B&Bs) and short-term rentals.
- Native-Level English: Exceptional written and verbal communication skills with a professional, empathetic, and hospitable tone.
- UK Schedule Alignment: Strict adherence to UK business hours and the flexibility to monitor requests during evenings and weekends.
- OTA Expertise: Deep knowledge of Airbnb, Booking.com, and Expedia Group, including rate plans and dispute resolution frameworks.
- Autonomy: Highly organized and self-motivated with the ability to manage a complex portfolio independently.
Nice-to-Haves
- Experience using dynamic pricing tools such as PriceLabs or Beyond Pricing.
- Familiarity with hotel-specific channel managers like SiteMinder.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Originally posted on Himalayas