索赔专员
Claims Specialist
以能力为本的公司文化，奖励那些主动进取并致力于为客户利益着想的员工。
One80 Intermediaries 正在寻找一位理赔专员加入我们不断壮大的团队。
作为理赔专员，您主要负责通过运用软技能技巧，为所有客户和零售商合作伙伴提供高水平的客户服务。您将通过接收和转接来自零售商和客户的电话、回复电子邮件、创建理赔、审核文件、监控进度队列以及授权服务来促进家具维修。理赔专员必须熟练使用计算机，具备出色的口头和书面沟通能力，语气友好，能够适应变化和新流程，同时在与每位客户互动时展现出专业性。
您将做出的贡献：
- 提供日常的内外部沟通覆盖（电话、邮件等）
- 处理来自客户/零售商的咨询及跟进，涉及整个理赔流程（确定保障范围、发送检查包、授权技术人员、订购零件、推荐更换、处理赔偿，并收集投诉）。
- 审核和监控未结理赔，并积极跟进以促进理赔结案，同时保持高水准的准确性和客户服务。
- 及时对来自零售商、客户和制造商的所有沟通进行处理和回应。
- 接收并审核客户发送的检查包，确定是否符合保修更换或拒绝。
- 为不在保修期内或未被保护计划覆盖的消费者提供并促成服务解决方案
- 理解零售商门户的基本操作，并能为理赔提供指导。
- 处理技术人员的来电——记录更新并提供所需的后续行动。
- 在需要时支持/执行接单专员的职能
成功所需的技能与经验：
- 具备至少6个月的接单流程实践经验
- 成功完成现有培训课程
- 能够执行处理现有理赔所需的各项功能
- 高中毕业或同等学历（GED）
- 熟练使用计算机和键盘
- 良好的口头和书面沟通能力
- 基础数学能力
- 熟练处理电话并运用“软技能”技巧
查看英文原文
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
One80 Intermediaries is seeking aClaims Specialist to join our growing team.
As a Claims Specialist, your primarily responsible for providing a high level of customer service to all customers and retailer partners by utilizing soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers alike, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture. Claims Specialists must be proficient users of computers, exhibit excellent verbal and written communication, have a friendly tone, be resilient to change, and adapt to new procedures, while demonstrating professionalism with every client.
How You Will Contribute:
- Provide daily inbound and outbound communication coverage (phone, email, etc.)
- Manage inbound customer/retailer inquiries and follow-up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
- Review and monitor open claims and proactively follow-up to facilitate claim closure while maintaining high levels of accuracy and customer service.
- Provide timely actions and responses to all communication received from retailers, customers, and manufacturers.
- Receive and review Inspection Packets from customers, determine warranty replacement or denial.
- Offer and facilitate Service Solutions to consumers either out-of-warranty or not covered by a protection plan
- Understand the basics of the retailer portal and be able to provide guidance on claims.
- Process inbound calls from technicians - document updates and provide any follow-up action required.
- Supporting/performing Intake Specialist functions when required
Skills & Experience to be Successful:
- Demonstrated proficiency of Intake process for a minimum of 6 months
- Successful understanding and completion of Existing training
- Ability to execute functions necessary for processing of existing claims
- High School Diploma or General Education Degree (GED)
- Computer and keyboard proficiency
- Good oral and written communication skills
- Basic math skills
- Proficiency at call handling and utilizing “soft skill” techniques
- Teamwork Orientation
Travel Requirements
- This is a fully remote job position but may require some onsite trainings/meetings
- In office work will be required for first 90 days
About One80:
One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.
Pay Range
17.00 - 17.00 HourlyThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Originally posted on Himalayas