AI解决方案顾问
AI Solution Consultant
#### 公司简介
一切始于工程师Fred Luddy为他的同事Phyllis编写了一段代码，自动化了一个繁琐的任务。她感动得喜极而泣。这一时刻激发了Fred创建一家公司，让每个人都能摆脱琐事，专注于有意义的工作。如今，ServiceNow是企业重塑的AI控制中心。我们的ServiceNow AI平台整合任何AI、任何数据和任何工作流，帮助85%的财富500强®企业更聪明、更快、更好地工作。我们正在打造一种AI原生文化，让技术和人才 unstoppable 一起发挥作用。而我们才刚刚开始。
加入我们，让AI为人们工作。
#### 职位描述
**AI解决方案顾问**
Armis正在寻找有才华、有动力的AI构建者，加入我们的战略计划团队，作为新的AI卓越中心的一部分。向战略计划副总裁汇报，这个团队设计并交付AI原生解决方案——代理、助手和可重用技能——以推进Armis的安全使命，并放大公司各团队的影响。
这是一个构建者角色。我们寻找精通现代AI应用开发的工程师——代理框架、工具使用、提示、检索和评估——**不是**机器学习工程师。您将被期望训练基础模型/前沿模型。您将在前沿模型之上构建功能强大、生产级的AI系统，将其交付给用户，并通过严谨的验证证明它们确实有效。
**您将负责**
- 设计、构建并投入生产的模型、AI代理、助手和可重用技能，解决Armis及其客户面临的真实问题。
- 快速将想法转化为可用的MVP，然后与工程团队合作，使其成为可靠、生产就绪的系统。
- 在您交付的每件东西中都加入评估——定义每个解决方案的“良好”标准，进行测量，并保持高标准。通过严格的评估进行尽职调查是不可协商的，而不是事后考虑。
- 构建安全的代理工作流程，使用安全的工具包，同时结合适当的隔离、护栏和控制措施。
- 为每项任务选择并集成合适的框架、工具和模型，并将有效的方案转化为COE的可重用模式和最佳实践。
- 同时也是COE咨询团队的一员，协助整个组织。
- 记录您构建的内容以及如何使用、操作和评估它。
#### 资格要求
- 一个
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#### Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
#### Job Description
**AI Solution Consultant**
Armis is seeking talented, motivated AI builders to join our Strategic Initiatives team as part of a new AI Center of Excellence. Reporting to the SVP of Strategic Initiatives, this team designs and ships AI-native solutions — agents, assistants, and reusable skills — that advance Armis's security mission and multiply the impact of teams across the company.
This is a builder role. We're looking for engineers fluent in modern AI application development — agent frameworks, harnesses, tool use, prompting, retrieval, and evaluation — **not** machine learning engineers. You will be expected to train foundation models / frontier models . You will compose capable, production-grade AI systems on top of frontier models, get them into people's hands, and bring the rigor to prove they actually work.
**What you'll do**
- Design, build, and bring to production ready: models, AI agents, assistants, and reusable skills that solve real problems for Armis and its customers.
- Turn ideas into working MVPs fast, then partner with engineering to harden them into reliable, production-ready systems.
- Build evaluation into everything you ship — define what "good" means for each solution, measure it, and hold the bar. Due diligence through rigorous evals is non-negotiable, not an afterthought.
- Compose agentic workflows that are secure by construction, using secure harnesses along with appropriate isolation, guardrails, and controls.
- Select and integrate the right frameworks, tools, and models for each job, and turn what works into reusable patterns and best practices for the COE.
- Also be a part of the COE Consult team to help across the organization.
- Document what you build and how it should be used, operated, and evaluated.
#### Qualifications
- An AI Expert in Multi-agentic solutions.
- Demonstrated experience building real AI solutions — agents, assistants, copilots, or skills — that shipped and got used, not just prototyped.
- Deep, hands-on familiarity with modern agent frameworks and developer tooling (agent SDKs such as the Top 3 providers SDKs (Claude, OpenA and Google), thorough understanding and use of SKILL.md skills standard, plus the judgment to know which to reach for when.
- Strong evaluation discipline: building test sets, defining metrics, and measuring quality, safety, and reliability before and after deployment.
- Proficiency in Python and comfort integrating APIs, tools, and cloud services (AWS, Azure, or GCP) with containerization (Docker, Kubernetes).
- Bachelor's or Master's in Computer Science, Engineering, or a related field, or equivalent professional experience.
**Preferred**
Experience in security, or building AI for security use cases
For positions in this location, we offer a base pay of $221,200 - $ 387,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
- Have run NPS at a company where the number was reported externally or to a board, with the scrutiny that brings
- Know the difference between a journey map that generated consensus and one that generated decisions
- Have worked across both product and post-sale organizations and can speak either language
#### Additional Information
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. [Learn more here](https://careers.servicenow.com/life-at-servicenow#workpersonas). To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [globaltalentss@servicenow.com](mailto:globaltalentss@servicenow.com) for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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