流程支持专员
Process Support Specialist
关于公司：
Aidey 是一家以人工智能为核心的业务流程外包公司——为全球最具雄心的 AI 原生公司提供人力支持。我们负责客户体验、技术成功、后台运营和销售的最后环节，远程办公地点位于菲律宾。我们运行的每个流程都以人工智能为优先，并由资深人员最终确认，因此我们的客户能够获得更高质量、更快的周期和更低的成本基础。Nokia 和 Wix 等全球品牌信任 Aidey，这里是人类智慧与机器规模的结合点。
关于客户：
该客户通过提供由人工智能增强的经验丰富的办公室经理，赋能小型 HVAC 承包商。他们正在革新小型 HVAC 企业如何管理其运营，为他们提供此前因成本或可用性限制而无法获得的顶级办公室专业知识。他们的独特模式使有经验的办公室经理能够高效地支持多家企业，最大化他们在行业中的影响力。
关于职位：
我们正在寻找一位注重细节的流程支持专员，为我们的美国 HVAC 办公室经理提供远程支持。理想的候选人将执行行政任务、管理文件，并协助美国各地的小型 HVAC 企业完成客户服务功能，使我们的办公室经理能够专注于更高层次的战略支持。
职责：
- 准备和处理发票
- 提交保修注册和返利文件
- 管理行政任务和文件
- 维护准确的数字记录
- 支持办公室经理的日常运营
- 在需要时协助客户服务任务
- 协助基本的社交媒体内容和日程安排
要求
- 有支持服务型企业的经验（HVAC、管道、电气等）——必须
- 具备良好的英语沟通能力（书面和口语）
- 有虚拟助理、行政或类似职位的经验
- 有处理许可、返利或文件的经验
- 熟悉社交媒体工具
- 有使用现代 CRM 平台、任务管理工具和 AI 工具的经验，以提高效率
- 高度有条理，注重细节
- 擅长使用工具并学习新系统
- 能够独立工作并管理多项任务
设置与可用性
- 稳定的网络连接（100 Mbps 以上）和安静、专业的办公环境
- 工作时间是周一至周五，晚上 9 点至凌晨 5 点
查看英文原文
About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client empowers small HVAC contractors by giving them access to experienced office managers enhanced by AI technology. They are revolutionizing how small HVAC businesses manage their operations, providing them with top-tier office expertise that was previously out of reach due to cost or availability constraints. Their unique model allows skilled office managers to support multiple businesses efficiently, maximizing their impact in the industry.
About the Position:
We’re seeking a detail-oriented Process Support Specialist to provide remote support to our US-based HVAC office managers. The ideal candidate will execute administrative tasks, manage documentation, and assist with customer service functions for small HVAC businesses across the United States, allowing our office managers to focus on higher-level strategic support.
Responsibilities:
- Prepare and process invoices
- Submit warranty registrations and rebate documentation
- Manage administrative tasks and documentation
- Maintain accurate digital records
- Support office managers with daily operations
- Assist with customer service tasks when needed
- Help with basic social media content and scheduling
Requirements
- Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) – MUST
- Strong English communication skills (written and spoken)
- Experience as a Virtual Assistant, Admin, or similar role
- Experience handling permits, rebates, or documentation
- Familiarity with social media tools
- Hands-on experience using modern CRM platforms, task management tools, and AI tools to improve efficiency
- Highly organized with strong attention to detail
- Comfortable using tools and learning new systems
- Able to work independently and manage multiple tasks
Setup & Availability
- Stable internet connection (100+ Mbps) and a quiet, professional workspace
- Work schedule is Monday to Friday, 9 PM – 5 AM PHT. Be available to work changing shifts as business needs require – MUST
Benefits
- Above-market base
- Fully remote, long-term role — no commute, no office mandate
- Direct line to client stakeholders
- Opportunity to grow into higher-level roles
- AI-native toolkit — inside the loop
Originally posted on Himalayas