许可运营负责人（双语 - 法语/英语）
Permit Operations Lead (Bilingual - French/English)
PermitFlow 正在重新定义美国的建设方式。我们是一家应用人工智能公司，为全国的建设者服务，解决经济中最大的信息挑战之一：了解哪些可以建设、在哪里建设以及如何建设。我们的 AI 代理团队帮助增长最快的建筑公司处理从许可和执照到检查和项目收尾的所有事项，加速全国范围内的住房、清洁能源和基础设施发展。
尽管建筑行业规模达到 1.6 万亿美元，但仍面临大量延误、浪费的资金和失去的机会。PermitFlow 已经为超过 200 亿美元的开发项目带来了前所未有的速度、准确性和可见性，帮助承包商减少合规时间、降低项目风险，并自信地扩大规模。
随着美国进入数据中心、工厂、住房和可再生能源领域的新的资本支出超级周期，加入 PermitFlow 意味着构建每个推动下一轮再工业化建设项目的 AI 基础设施。
我们已筹集超过 9000 万美元，最近完成 B 轮融资，投资方包括顶级机构 Accel、Kleiner Perkins、Initialized、Y Combinator、Felicis 和 Altos Ventures，同时获得 OpenAI、Google、Procore、ServiceTitan、Zillow、PlanGrid 和 Uber 的领导层支持。
此职位必须位于安大略省或愿意搬迁至该地区。
你是什么样的人
- 以客户为中心：你在建立和维护牢固的客户关系方面表现出色，能够理解每个客户的独特需求，并发现 PermitFlow 如何支持他们的成功和增长。你习惯并擅长通过虚拟方式与客户沟通——主持会议，并在所有互动中成为 PermitFlow 的代表。
- 建筑许可专家：你有丰富的建筑或建筑许可方面的实际经验，对法规、合规性和完整的许可生命周期有深入的理解。你对这一领域以及整个建筑行业充满热情。
- 团队合作者：你是从软件采用到全面实施整个客户旅程中的关键贡献者。协作是你的强项，你在跨职能环境中表现优异。
- 分析型思维者：你在决策过程中以数据为导向。你知道如何收集、解读和利用数据来提升客户对话并改进流程。
- 技术导向且适应力强：你习惯使用 AI 工具和新兴技术来实现目标。
查看英文原文
PermitFlow is redefining how America builds. We’re an applied AI company serving the nation’s builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts – accelerating housing, clean-energy, and infrastructure development across the country.
Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.
As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.
We’ve raised over $90M, most recently completing our Series B, https://www.permitflow.com/blog/permitflow-series-b from top-tier investors including Accel, Kleiner Perkins https://www.linkedin.com/feed/update/urn:li:activity:7401703305569275904/, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.
This role must be based in Ontario or willing to relocate to the area.
WHO YOU ARE
- Customer-Centric: You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually – spearheading meetings and serving as the face of PermitFlow in all your interactions.
- Construction Permitting Expert: You have extensive hands-on experience in construction or construction permitting directly, with a thorough understanding of regulations, compliance, and the full permit lifecycle. You’re excited about this space and the construction industry at large.
- Team Player: You’re a key contributor to the customer journey from software adoption to full implementation. Collaboration is your strength, and you thrive in a cross-functional environment.
- Analytical Thinker: You’re data-driven in your decision-making. You know how to gather, interpret, and leverage data to enhance customer conversations and improve processes.
- Tech-Forward & Adaptable: You’re comfortable leveraging AI tools and emerging technologies to improve workflows and customer outcomes. You’re eager to learn and implement new software features, and you adapt quickly — ready and able to pivot to new processes at a moment’s notice.
WHAT YOU’LL DO
- Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
- Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.
- Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
- Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
- Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
- Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
- Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.
QUALIFICATIONS & FIT
- 3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
- Bilingual: English and French
- Location: Based in Ontario or willing to relocate to the area
- Permitting Expert: Experience with residential or commercial permitting in Quebec, including direct work with municipalities. Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
- Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
- Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
- Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
- Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
- Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.
WHAT WE OFFER (FULL TIME ROLES ONLY)
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- Unlimited PTO and paid family leave
- Home office & equipment stipend
PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.
We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.