Software Support Engineer
我们正在寻找专业和高技能的软件支持工程师加入我们的团队。理想候选人将负责提供技术支持，解决软件相关的问题，确保商业应用程序顺利运行。这一职位需要强大的分析技巧，与分布式系统实践经验以及有效地支持客户的能力。关键责任 · 为软件应用程序提供1级和2级支持。·诊断并解决软件性能，配置和集成问题。· 与最终用户互动以了解挑战并提供及时解决方案。· 根据公司标准记录事件，问题和解决方案。· 在必要时向相关内部团队提供复杂的技术问题。·支持软件升级，补丁和系统测试活动。· 进行最终用户培训并协助与软件有关的询问。·确保遵守公司 IT 政策，程序和安全标准。· 促进过程改进和支持团队内的运营发展。资格和要求。· IT,计算机科学或相关领域学士学位。· 最少5年的软件支持或类似技术职位经验。· 优化阿拉伯语和法语流利能力。· 实践经验解决 Linux 环境中的问题应用 （例如资源问题，网络瓶）. ·强大的客户专注的思维方式，能够通过直接互动提供有效支持。· 至少有一种分布式系统 （如卡夫卡，哈多普，卡桑德拉）和 Java 基于的应用程序的操作知识。· 在以下任何方面：Python,JavaScript,PowerShell,VBScript,PerlScript,C#,TSQL,XML （优势）. ·与云平台 (Azure,AWS,Google Cloud) 的工作经验优先。·在网络安全方面的背景或编程技能是额外的优势。·强大的分析思维，结构化的解决问题和细节关注。·优秀的沟通，客户服务和人际交往技能。·能够在团队内独立和协作工作的能力。关键技能 ·强有力的故障排除和分析能力。·有效的沟通和利益相关者管理。·对软件部署，升级和维护的知识。·以客户为导向的方式发布。
查看英文原文
We are looking for a dedicated and highly skilled Software Support Engineer to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting software-related issues, and ensuring smooth functioning of business applications. This role requires strong analytical skills, hands-on experience with distributed systems, and the ability to support customers effectively.
Key Responsibilities
- Provide Level 1 and Level 2 support for software applications.
- Diagnose and resolve software performance, configuration, and integration issues.
- Interact with end-users to understand challenges and deliver timely solutions.
- Document incidents, issues, and resolutions following company standards.
- Escalate complex technical issues to relevant internal teams when necessary.
- Support software upgrades, patches, and system testing activities.
- Conduct end-user training and assist with software-related inquiries.
- Ensure adherence to company IT policies, procedures, and security standards.
- Contribute to process improvements and support operational development within the team.
Qualifications & Requirements
- Bachelors degree in IT, Computer Science, or a related field.
- Minimum 5 years of experience in software support or similar technical roles.
- Fluency in Arabic and French is highly preferred.
- Hands-on experience troubleshooting applications on Linux environments (e.g., resource issues, network bottlenecks).
- Strong customer-focused mindset with the ability to provide effective support through direct interaction.
- Operational knowledge of at least one distributed system (e.g., Kafka, Hadoop, Cassandra) and Java-based applications (e.g., jstack, jmap).
- Solid scripting or programming skills in any of the following: Python, JavaScript, PowerShell, VBScript, PerlScript, C#, TSQL, XML (advantageous).
- Experience working with cloud platforms (Azure, AWS, Google Cloud) preferred.
- Background in cybersecurity troubleshooting is an added advantage.
- Strong analytical thinking, structured problem-solving, and attention to detail.
- Excellent communication, customer service, and interpersonal skills.
- Ability to work both independently and collaboratively within a team.
Key Skills
- Strong troubleshooting and analytical abilities.
- Effective communication and stakeholder management.
- Knowledge of software deployment, upgrades, and maintenance.
- Customer-oriented with a proactive approach to issue resolution.
- Ability to multi-task and adapt to dynamic work environments.
Originally posted on Himalayas