客户解决方案弧II
Customer Solutions Arc II
概述
作为客户解决方案架构师，您将与客户和内部团队合作，了解业务挑战和根本问题。您将设计可扩展、灵活且具有弹性的集成解决方案，赋能我们的客户，加快价值实现/投资回报率和运营效率。理想的候选人应具备创业思维、出色的沟通能力，不惧怕处理电子表格，并善于承担责任并推动成功。
职责
- 仔细倾听客户，利用强大的分析和批判性思维能力找到问题的根本原因；直接负责解决问题，跟进并确保落实
- 在复杂的组织中自如应对，能够向从租赁员工到高管的各类客户群体进行沟通和演示，并根据受众调整信息内容
- 维护并展示对RealPage解决方案和集成的高级知识和思想领导力，为多户型业主和运营商提供解决方案和操作最佳实践建议
- 独立设定并管理客户期望，以提升客户体验并降低潜在风险
- 与销售、交付、客户成功和产品管理团队合作，开发并推荐流程、系统和文档，为客户和RealPage带来可见性和效率提升
- 与组织内其他成员协作，实现共同目标
资格要求
所需知识/技能/能力
- 具有至少3-4年客户支持/账户管理、产品管理/开发或终端用户沟通经验的客户导向型专业人士，熟悉多户型房地产技术
- 本科及以上学历，主修商业、市场营销、房地产或其他相关领域
- 具有配置和部署可扩展并证明投资回报率的SaaS应用的经验
- 需要具备在公司层面和物业层面都具备扎实的物业管理理解能力
- 能够在人员和数据中找到答案；具备强大的说服力，能够克服来自各种性格的人的异议
- 以目标、指标和结果为导向，具有强烈的责任感、问责意识和热情，以赋能客户和合作伙伴
- 熟练使用Microsoft Office套件（特别是Word、Excel、PowerPoint）和客户关系管理（CRM）系统
查看英文原文
Overview
As a Customer Solution Architect, you will work with customers and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn’t afraid of a spreadsheet, and thrives on taking ownership and driving success.
Responsibilities
- Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
- Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
- Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
- Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
- Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage
- Work cooperatively with others across the organization to achieve shared objectives
Qualifications
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
- Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
- Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
- Strong understanding of property management is required at both the corporate and property level
- Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
- Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners
- Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
PREFERED KNOWLEDGE/SKILLS/ABILITIES
- Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
- 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
- Project management experience/ability to lead business discovery workshops
- Technical writing acumen and ability to author custom statements of work
- Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
- Experience planning, managing, and performing integration design, testing, and deployment
SALARY AND BENEFITS RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
· Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.Pay Range
USD $70,700.00 - USD $120,300.00 /Yr.Originally posted on Himalayas