用户社区经理
User Community Manager
Mayflower 是一家技术公司，为全球用户提供大规模娱乐产品。我们的平台服务数百万用户，位列全球访问量前50的网站之一。在过去10多年里，我们一直在产品、工程和娱乐的交汇点上打造可靠、高性能的解决方案。
作为用户社区经理，你将围绕我们的平台（包括 Reddit 和 Discord）建立、培养和管理可信赖的用户社区，以提升平台价值，并将用户反馈转化为结构化洞察。该职位在用户和内部团队（产品、用户体验、市场、支持）之间起到战略桥梁作用，突出重复需求，支持研究，并通过适当升级安全、风险和声誉问题来保护平台。
岗位职责
- 社区管理与审核：
- 管理和审核官方 subreddit 和官方用户空间（执行规则，删除垃圾信息、骚扰内容和诈骗信息，以及缓和冲突）。
- 通过定期问答、AMA、投票、指南和置顶公告，打造包容、可信的环境。
- 如果战略上合适，评估、构建并可能启动或管理一个专门的 Discord 社区。
- 用户研究与洞察报告：
- 建立具有代表性的用户研究群体，用于调查、访谈、焦点小组和测试。
- 将社区讨论和定性反馈整理成结构化的情绪报告和对产品、用户体验和市场的可操作建议。
- 通过向社区传达产品更新和结果来闭合反馈循环。
- 跨职能支持与风险缓解：
- 通过主动的社区沟通、用户教育和反应监控，支持产品和活动发布。
- 监控新兴的声誉、欺诈和法律风险，通过既定的升级路径将个别账户/技术案例转交给支持、审核、风险和法务部门。
要求
如果你具备以下条件，将会表现出色……
必备条件：
- 经验：2年以上社区管理、信任与安全、社区运营或用户研究经验——特别是管理像 Reddit 或 Discord 这样的平台。
- 沟通与判断力：出色的英文书面能力，具备强大的冲突缓和能力、高度的情绪成熟度、良好的审核判断力以及严格个人和职业界限。
- 分析方法：能够将定性用户反馈转化为结构化分析的能力。
查看英文原文
Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.
As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues.
Job Responsibilities
- Community Management & Moderation:
- Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict).
- Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements.
- Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned.
- User Research & Insight Reporting:
- Establish a representative user research pool for surveys, interviews, focus groups, and beta testing.
- Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing.
- Close the feedback loop by communicating product updates and outcomes back to the community.
- Cross-Functional Support & Risk Mitigation:
- Support product and campaign launches via proactive community messaging, user education, and reaction monitoring.
- Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.
Requirements
You will thrive if you have…
Must-haves:
- Experience: 2+ years in community management, trust & safety, community operations, or user research—specifically managing platforms like Reddit or Discord.
- Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.
- Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.
- Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.
Nice-to-haves:
- Prior experience in adult entertainment, creator economy, social platforms, gaming, or other related consumer industries.
- Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools.
- Familiarity with social listening, analytics, CRM, or feedback management tools.
- Multilingual skills or experience managing global, localized communities.
- Fluency in Russian.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- HR Interview
- Interview with the hiring team
- Test Task
- Offer
Originally posted on Himalayas