客户支持专员
Customer Support Specialist
Mayflower 是一家国际科技公司，旗下产品被全球数百万人使用。过去十多年里，我们一直致力于打造盈利的全球业务，汇聚了来自技术、产品、营销和运营等领域的优秀人才。
我们正在寻找一名客户支持专员加入我们基于网络的娱乐项目的快速增长的支持团队。CS 团队由来自不同背景和文化、充满热情的人员组成，主要目标是打造一个干净安全的平台。团队全天候运作，采用 9 小时轮班制，以消除任何形式的危害，确保用户获得良好的体验。
公司提供优越的工作环境、具有竞争力的薪酬待遇以及在发展中的国际公司工作的机会。
岗位职责
- 处理并解决客户投诉，提供最佳客户体验。
- 调查投诉，排查问题并识别常见问题。
- 向技术团队报告漏洞。
要求
- 1 年以上客户支持专员经验（聊天、邮件、工单）。
- 能够适应早班、白班和夜班。
- 英语水平优秀（C1）。
- 熟悉工单系统（如 ZenDesk、Intercom 等）。
- 具备优秀的沟通能力和解决问题的能力。
- 以客户为中心，能够适应和应对各种类型的客户。
条件
我们深知优秀的人才值得更好的工作条件，加入我们后您将获得：
- 全远程办公。
- 具有竞争力的薪酬，签订服务合同。
- 每年两次透明的绩效评估，有机会获得奖金和薪资调整。
- 年度津贴可用于家庭办公改善、体育活动、设备升级等——根据您的需求定制。
- 对您发展的投资：付费语言课程、各类学习平台的访问权限，以及包括心理支持在内的正念福利，覆盖 50% 的费用。
- 在快速扩展的项目中实现职业成长，有机会影响技术决策。
- 认可文化：我们的同行奖励计划表彰团队中各成员的贡献。
招聘流程
- 快速视频面试（5-15 分钟）。
- 技术面试（1 小时）。
- 测试任务。
- 发放录用通知。
最初发布于 喜马拉雅山
查看英文原文
Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.
We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.
The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.
Job Responsibilities
- Handle and resolve customer complaints providing the best customer experience.
- Investigate complaints, troubleshoot issues and identifying trending problems.
- Report bugs to the technical team.
Requirements
- 1+ year experience as a Customer Support Specialist (сhats, emails, tickets).
- Ability to work morning, day and night shifts.
- Very good English skills (С1).
- Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).
- Perfect communication and problem-solving skills.
- Customer orientation and ability to adapt/respond to different types of characters.
Conditions
We know that great talent deserves great conditions, so here's what you can expect when joining us:
- Full remote work.
- Competitive compensation with a service contract.
- Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
- An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
- Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
- Career growth in a fast-scaling project with opportunities to influence technical decisions.
- A culture of recognition: our peer reward program celebrates contributions from across the team.
Recruitment process
- Quick Video Interview (5-15 min).
- Technical interview (1 hour).
- Test task.
- Offer.
Originally posted on Himalayas