Technical Account Manager, Strategic Accounts (Public Sector – Disaster Recovery, HUD & CDBG Programs)
**我们是谁**邻居软件旨在帮助社区改变低收入家庭和弱势群体的生活。我们的使命简单，帮助社区，帮助人们。总部位于亚特兰大，加州，我们提供基于云的技术平台来管理和支付政府资金用于住房，经济，社区发展，灾难/MIT,家电恢复优惠计划和住宅选择券计划等项目。**关于工作：**标题：**战略账户经理**公共部门 如果你已经花了多年时间在应对灾难的恢复计划中，管理 CDBG,ESG,HOME 或 HOPWA 合规性，为州或当地赠款人提供咨询服务，或者通过咨询活动向住房当局提供建议，我们很想和你交谈！** 我们构建了国家和地方政府，住房当局和社区发展机构依赖于管理灾害恢复，住房和经济发展项目的软件。**作为我们的战略账户团队** 的经理，你将拥有企业公共部门客户组合，塑造我们的平台如何满足其现实世界的遵守和报告需求，并看到你的推显示在产品路线图上。### 为什么要战略账户管理？- **长期关系.**多年来与同一个州和地方政府客户建立持久的关系，帮助他们利用市场领先的软件塑造他们的计划成功。- **任务驱动的工作.* *你正在帮助社区从灾难中恢复过来并构建更强大的住房和经济发展项目，与关心帮助社区帮助人民的其他使命驱动专业人员合作。#### 你将做的是作为邻居软件解决方案的专家服务于国家和当地政府客户利益相关者，持续在整个帐户寿命内。- 评估客户的当前工作流程，并将我们的平台定制为满足他们独特需求，确保无接和有影响力的结果。- 主动培养客户关系，推动客户参与度，保留和扩张你的账户组合。- 咨询客户最新 HUD 行业标准和最佳实践，教育他们提高效率和合规性的软件功能。- 作为客户与内部团队之间的桥梁，协调产品和工程转换 evo.
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**Who We Are**
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”
Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.
**About the Job:**
Title: **Strategic Accounts Manager**
Public Sector – Disaster Recovery, HUD & CDBG Programs
If you've spent years standing up disaster recovery programs, managing CDBG, ESG, HOME, or HOPWA compliance for a state or local grantee, or advising Housing Authorities through a consulting engagement, we'd love to talk to you!
**We build the software that state and local governments, Housing Authorities, and community development agencies rely on to manage disaster recovery, housing, and economic development programs.** As a **Manager on our Strategic Accounts team**, you'll own a portfolio of enterprise public sector clients, shape how our platform evolves to meet their real-world compliance and reporting needs, and see your recommendations show up in the product roadmap.
### Why Strategic Account Management?
- **Long-Term Relationships.** Build lasting relationships with the same state and local government clients over years, helping to shape their programs' success using market-leading software.
- **Mission-driven work.** You're helping communities recover from disasters and build stronger housing and economic development programs, working cross-functionally with other mission-driven professionals who care about Helping Communities Help People.
### What You Will Be Doing
- Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders, sustained over the full life of the account.
- Evaluate clients' current workflows and tailor our platform to meet their unique needs, ensuring seamless adoption and impactful outcomes.
- Proactively nurture client relationships, driving engagement, retention, and expansion across your account portfolio.
- Advise clients on the latest HUD industry standards and best practices, educating them on software features that improve efficiency and compliance.
- Act as the bridge between clients and internal teams, coordinating with Product and Engineering to translate evolving client and regulatory requirements into platform improvements.
- Develop performance objectives and milestones that support each account's long-term success
- Identify challenges and opportunities early, offering practical, creative solutions that keep clients ahead of program deadlines and audit requirements.
### What You'll Need
- 5+ years supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA — whether as a grantee, a Housing Authority partner, or a consultant advising public sector clients, **or**
- 8+ years of experience in client success, implementation, or a consultative role within a SaaS or technology company.
- Excellent communication and presentation skills, with a track record of engaging stakeholders from program staff to agency leadership.
- Comfort operating as the subject matter expert in the room — a skill set consulting work builds naturally.
- Deep commitment to our mission of strengthening communities through technology.
- A strong orientation toward quality, compliance, and accountability, especially in federally funded program environments.
**Why You’ll Love Working Here:**
- **Comprehensive Benefits** – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- **401K Contributions** – Generous employer match with immediate vesting
- **Generous Time Off** – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
_Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._