Strategic Account Manager - Affordable Housing
**我们是谁**邻居软件旨在帮助社区改变低收入家庭和弱势群体的生活。我们的使命简单，帮助社区，帮助人们。总部位于亚特兰大，加州，我们提供了一个基于云的技术平台来管理和支付政府资金用于住房，经济，社区发展，灾难/MIT,家电恢复优惠计划和房屋选择券项目等方案。住宅当局和州及地方机构依赖邻居运行住房选择券，公共房屋，多户家庭和低收入住房税抵免等计划，以及灾难恢复，家庭能源折扣和经济发展项目。作为战略账户经理，你将拥有越来越多的企业公务部门客户组合。你将成为他们对遵守和最佳实践的可靠顾问，增长他们的使用我们的产品加班时间，并把你所听到的信息带给我们的产品团队塑造我们解决方案的演变。**为什么这个角色？** - 长期关系。通过多年来与同一个州和地方政府客户建立持久的关系，帮助塑造他们的计划成功使用市场领先的软件。- 任务驱动的工作。你正在帮助社区恢复建设更强大的住房和经济发展项目，与关心帮助社区帮助人民的其他使命驱动专业人士交叉工作。- 在产品中有声音。你的客户和监管见解直接进入产品和工程，你将在哪些船上与客户密切联系。**What Youll Do:** - 为州和地方政府客户利益相关者提供 Neighborly Software 的解决方案，持续在整个帐户使用寿命中。- 评估客户当前的工作流程并定制我们的平台以满足他们的独特需求，确保无接和有影响力的结果。- 主动培养客户关系，推动客户参与度，保留和扩张你的账户组合。- 咨询客户最新 HUD 行业标准和最佳实践，教育他们提高效率和遵守软件功能。- 作为客户与内部团队之间的桥梁，与产品和工程合作将不断变化的客户需求和监管要求转化为平台改进。
查看英文原文
**Who We Are**
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”
Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.
Housing Authorities and state and local agencies rely on Neighborly to run programs like Housing Choice Vouchers, Public Housing, Multi-Family, and Low-Income Housing Tax Credits, as well as Disaster Recovery, Home Energy Rebates, and Economic Development programs.
As a Strategic Account Manager, you'll own a growing portfolio of enterprise public sector clients. You will become their trusted advisor on compliance and best practices, grow their use of our products overtime, and bring what you hear to our Product team to shape the evolution of our solution.
**Why This Role?**
- Long-Term Relationships. Build lasting relationships with the same state and local government clients over the years, helping to shape their programs' success using market-leading software.
- Mission-driven work. You're helping communities recover build stronger housing and economic development programs, working cross-functionally with other mission-driven professionals who care about Helping Communities Help People.
- Have a voice in the product. Your client and regulatory insight goes directly to Product and Engineering, and you'll close the loop with clients on what ships.
**What You’ll Do:**
- Serve as the go-to expert on Neighborly Software's solutions for state and local government client stakeholders, sustained over the full life of the account.
- Evaluate clients' current workflows and tailor our platform to meet their unique needs, ensuring seamless adoption and impactful outcomes.
- Proactively nurture client relationships, driving engagement, retention, and expansion across your account portfolio.
- Advise clients on the latest HUD industry standards and best practices, educating them on software features that improve efficiency and compliance.
- Act as the bridge between clients and internal teams, coordinating with Product and Engineering to translate evolving client and regulatory requirements into platform improvements.
- Develop performance objectives and milestones that support each account's long-term success.
- Identify challenges and opportunities early, offering practical, creative solutions that keep clients ahead of program deadlines and audit requirements.
**Required Qualifications:**
- 5+ years of experience in client success, implementation, or consultative role within a SaaS or technology company.
- Excellent communication and presentation skills, with a track record of engaging stakeholders from program staff to agency leadership.
- Comfort operating as the subject matter expert in the room — a skill set consulting work builds naturally.
- Deep commitment to our mission of strengthening communities through technology.
- A strong orientation toward quality, compliance, and accountability, especially in federally funded program environments.
- Outstanding organizational skills and the ability to manage multiple accounts and moving parts at once.
**Preferred Qualifications:**
- Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA — whether as a grantee, a Housing Authority partner, or a consultant advising public sector clients.
- Project Management experience and/or certifications.
- Experience configuring and implementing SaaS solutions.
- Experience managing renewals, contracts, or procurement processes with public sector clients.
- Self-starter who thrives in a fast-paced, deadline-driven environment.
**Why You’ll Love Working Here:**
- **Comprehensive Benefits** – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- **401K Contributions** – Generous employer match with immediate vesting
- **Generous Time Off** – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
_Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._