Associate Product Manager
**我们是谁**邻居软件旨在帮助社区改变低收入家庭和弱势群体的生活。我们的使命简单，帮助社区，帮助人们。总部位于加州亚特兰大，我们提供了一个基于云的技术平台来管理和支付政府资金用于住房，经济，社区发展，灾难/MIT,家电恢复折扣计划和住房选择券计划等项目。**Role 概述：** 我们正在寻找一个合作产品经理 (APM) 来加入我们的产品团队随着规模化。这是一个初级，一般主义的角色适合了早期 PM 职业生涯中渴望加入一个不断增长的产品团队的人。这个角色有助于规划，执行和优化支持邻居软件的产品和产品组合。你将与其他产品经理紧密合作，通过编写详细门票，澄清边缘案例并保持快速发展 SaaS 环境中的交付流动，将要求和批准的设计转换为工程工作的明确，精准的工作。APM 分析客户，市场，竞争力，运营和业务信息以支持产品战略，商业化活动，投资组合决策和生命周期管理。你将有前的位置在新产品开发，创新和预期来满足交付时间表，同时加入客户通话 （我们的邻居）来学习痛苦点并帮助促进改善利益和价值。这是一个实践性，执行重点而不是战略与路线图角色：思考需求范围，票面编写和跨功能协调。如何立即制定票据工程，如何在设计中发现缺陷之前成为阻碍者以及如何保持快速移动的交付团队一致。**关键责任：** - 与其他产品经理合作，将功能和举措分解成明确可操作的要求 -通过评估项目状况，识别风险和建议解决方案协调跨职能产品倡议和新产品开发活动 - 评估客户见解，客户反，市场智能和产品相关问题，推纠正或改进行动 - 写详细的，工程准备的门票和用户故事在 JIRA 中，包括接受标准。
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**Who We Are**
Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”
Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.
**Role Overview:**
We're looking for an Associate Product Manager (APM) to join our product team as we scale. This is a junior, generalist role suited to someone early in their PM career who is eager to join a growing product team. This role contributes to the planning, execution, and optimization of products and product portfolios supporting Neighborly Software. You'll work closely with other Product Managers to turn requirements and approved designs into clear, well-scoped work for engineering by writing detailed tickets, clarifying edge cases, and keeping delivery moving in a fast-paced SaaS development environment.
The APM analyzes customer, market, competitive, operational, and business information to support product strategy, commercialization activities, portfolio decisions, and lifecycle management. You’ll have a front seat to new product development, innovation and expectations to meet delivery timelines while joining customer calls (our neighbors) to learn pain points and help promote improved benefit and value.
This is a hands-on, execution-focused role rather than a strategy-and-roadmap role: think requirements scoping, ticket writing, and cross-functional coordination. It's a great fit for someone who wants to build real PM chops – how to write a ticket engineering can act on immediately, how to spot gaps in a design before they become blockers, and how to keep a fast-moving delivery team aligned.
**Key Responsibilities:**
- Partner with other Product Managers to break down features and initiatives into clear, actionable requirements
- Coordinate cross-functional product initiatives and New Product Development activities by evaluating project status, identifying risks, and recommending solutions
- Ability to assess customer insights, customer feedback, market intelligence, and product-related issues to recommend corrective or improvement actions
- Write detailed, engineering-ready tickets and user stories in JIRA – including acceptance criteria, edge cases, and supporting context
- Translate approved designs into implementation-ready specs, flagging gaps or open questions before handoff to engineering
- Maintain and groom the backlog alongside the Senior PM: prioritize, tag, and keep tickets current as scope evolves
- Participate in sprint planning, backlog grooming, and stand-ups; help unblock engineering by answering clarifying questions quickly
- Collaborate with design, engineering, QA, and customer-facing teams to keep requirements aligned and delivery on track
- Support triage of customer-reported issues and feature requests, helping route and document them for the product team
- Market, customer, and competitive analysis: Analyze market trends, customer feedback, competitive activity, customer adoption, and sales performance to identify opportunities, risks, and recommendations that inform product and portfolio decisions
- Use AI tools (e.g., Claude) to speed up documentation, ticket drafting, and research – and help find opportunities to bring AI into the team's workflow
- Track progress against sprint and release goals, flagging risks or blockers early
- Document decisions, workflows, and product changes so the team has a clear, up-to-date record
- Ability to support departmental or organizational objectives by applying specialized skills and knowledge to specific tasks or projects with sound judgment, prioritization, and autonomy
**Required Qualifications:**
- Bachelor's degree and 2 years of experience, or equivalent experience
- 1–2+ years of experience in product management, business analysis, or a related role; SaaS environment strongly preferred
- Strong, clear written communication – able to turn a vague ask into a well-structured ticket
- Comfort working in JIRA (or a similar tool) and Confluence, or a fast willingness to learn
- Familiarity with AI tools like Claude or ChatGPT for research, drafting, and day-to-day productivity
- Detail-oriented, with a bias toward digging into the specifics of how something should actually work
- Comfortable operating in a fast-paced, deadline-driven delivery environment
- Curious and coachable – genuinely motivated
- Excelling in customer relationship management within product lifecycle
- Able to navigate complex situations with strategic planning skills
**Preferred Qualifications:**
- Exposure to SaaS products or cloud-based technology platforms
- Prior experience working on a product team, understanding basics of PRDs, vibe coding, requirements gathering and familiarity with PDLC
- Basic familiarity with UX/design principles (e.g., reading and reviewing Figma files)
- Familiarity with data tools such as SQL or Excel
- Interest in government, nonprofit, or public-sector technology
- Understanding or experience with federal funding, grants management, disaster recovery, affordable housing or other programs a plus.
**Physical Requirements:**
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
**Why You’ll Love Working Here:**
- **Comprehensive Benefits** – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance
- **401K Contributions** – Generous employer match with immediate vesting
- **Generous Time Off** – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year
_Neighborly Software is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status._