出海雷达

客户服务代表 - 会说普通话 (居家办公)

Customer Service Representative - Mandarin (Work from Home)

其他未标注地域
公司Teleperformance
薪资未公开
工作地点Myanmar
地域资格未标注地域
时区要求日间重叠约 7 小时，基本正常作息
用工类型Full Time
发布时间12 天前
数据来源Himalayas
前往 Himalayas 查看并投递 →

Overview
我们正在寻找充满热情且以客户为中心的人员加入我们的团队，担任客服代表（会说普通话）。此职位支持居家办公。在该职位中，您将成为客户的首要联系人，通过电子邮件、实时聊天和电话提供卓越的服务。您将负责处理咨询、解决问题，并确保良好的客户体验。
Qualifications

  • 普通话（口语和书面）和英语熟练。
  • 有客户服务或呼叫中心经验者优先，但应届毕业生也欢迎申请。
  • 具备良好的沟通和解决问题的能力。
  • 能够处理多项任务并在压力下工作。
  • 能够适应轮班工作，包括周末和节假日。
  • 愿意加班至夜间

What We Offer

  • 竞争力的薪资和福利套餐。
  • 付费培训和职业发展机会。
  • 支持性与多元化的工作环境。
  • 在公司内部发展的机会。

Responsibilities

  • 以专业且及时的方式处理客户通过电子邮件、聊天和电话的咨询。
  • 为客户提供准确的信息、解决方案和帮助。
  • 有效解决客户问题，同时保持高度的同理心和专业性。
  • 记录客户互动并更新系统中的记录。
  • 在必要时将复杂问题转交给相关团队。
  • 与团队成员和主管密切合作，达成绩效目标和服务水平协议。
  • 始终保持积极和以客户为中心的态度。

Originally posted on Himalayas

查看英文原文

Overview
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.
Qualifications

  • Proficiency in Mandarin (spoken and written) and English.
  • Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks and work under pressure.
  • Flexibility to work on rotational shifts, including weekends and public holidays.
  • Willing to work night shift

What We Offer

  • Competitive salary and benefits package.
  • Paid training and career development opportunities.
  • A supportive and diverse work environment.
  • Opportunities to grow within the company.

Responsibilities

  • Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
  • Provide accurate information, solutions, and assistance to customers.
  • Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
  • Document customer interactions and update records in the system.
  • Escalate complex issues to the relevant teams when necessary.
  • Work closely with team members and supervisors to achieve performance targets and service level agreements.
  • Maintain a positive and customer-first attitude at all times.

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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