数据分析师
Data Analyst
我们正在寻找一位数据分析师加入团队。
职位名称：数据分析师
简介：
我们正在寻找一位专注于运营报告和分析的专职数据分析师。在这个职位上，数据讲述一个故事——我们希望找到的不只是提供数字的人，而是能深入挖掘日常洞察，并提供可操作建议以推动决策的人。你将深入核心问题，协助进行预测，并及时提供分析，确保关键的运营机会和风险不会被忽视。
你将负责：
- 日常报告与分析：制作每日报告、仪表盘和持续的洞察，超越基础数据，突出趋势、风险和机会。
- KPI 与 SLA 监控：密切关注 KPI 和 SLA，保障生产力、准确性和运营一致性。
- 预测与容量规划：建立稳健的预测模型和容量洞察，支持战略性人员配置和运营规划。
- 人员热力图与 WFM 集成：开发人员热力图并利用人力资源管理（WFM）原则优化覆盖和资源分配。
- 根本原因分析与流程改进：以主动的心态调查运营低效的根本原因，并推荐可操作的解决方案。
我们期望你具备：
- 高级 Google Sheets 专业技能：熟练使用数据透视表、查找函数和复杂的数据处理公式。
- BI 与报告工具：有 Zendesk Explore 使用经验（有 Tableau 经验者优先）。
- 人力资源管理（WFM）：有 WFM 概念、人员热力图和排班分析的实际经验。
- 沟通能力：能够清晰地将复杂的数据概念传达给非技术人员。
- 数据完整性和纪律性：对 KPI 监控有很强的掌控力，具备在所有报告中保持准确性、一致性和清晰度的纪律性。
工作时间与可用性
- 工作日：周一至周五。
- 核心时间：灵活的开始时间，但必须工作到 PST 时间下午 2:00（例如：早上 5:00 – 下午 2:00 PST）。
- 工作承诺：每周至少 40 小时，根据运营需求可能增加工作时间。
关于 ModSquad
ModSquad 自 2007 年以来一直在重新定义客户体验服务行业。全球顶级品牌选择我们提供客户支持、内容审核、信任与安全、社区管理和社交媒体服务。
查看英文原文
We Could Use Someone Like You in Our Crew.
Job Title: Data Analyst
Overview:
We are seeking a dedicated Data Analyst focused on the reporting and analytics side of operations. In this role, data tells a story—we are looking for someone who doesn't just deliver numbers, but uncovers deep daily insights and provides actionable suggestions to drive informed decision-making. You will drill into core issues, help with forecasting, and deliver timely analysis to ensure critical operational opportunities and risks are never overlooked.
What You’ll Do
- Daily Reporting & Analysis: Produce daily reports, dashboards, and ongoing insights that go beyond baseline figures to highlight trends, risks, and opportunities.
- KPI & SLA Monitoring: Maintain vigilant KPI and SLA watching to safeguard productivity, accuracy, and operational consistency.
- Forecasting & Capacity Planning: Build robust forecasting models and capacity insights to support strategic staffing and operational planning.
- Staffing Heat Maps & WFM Integration: Develop staffing heat maps and leverage workforce management (WFM) principles to optimize coverage and resource allocation.
- Root Cause Analysis & Process Improvement: Apply a proactive mindset to investigate root causes behind operational inefficiencies and recommend actionable solutions.
What We’re Looking For
- Advanced Google Sheets Expertise: Highly proficient with Pivot Tables, Lookups, and complex data manipulation formulas.
- BI & Reporting Tools: Hands-on experience with Zendesk Explore (Tableau experience is a plus).
- Workforce Management (WFM): Direct experience with WFM concepts, staffing heat maps, and scheduling analytics.
- Communication: Proven ability to clearly translate and communicate complex data concepts to non-technical stakeholders.
- Data Integrity & Discipline: Strong command of KPI monitoring with the discipline to maintain accuracy, consistency, and clarity across all reports.
Schedule & Availability
- Working Days: Monday through Friday.
- Core Hours: Flexible start time, with a mandatory requirement to work until 2:00 PM PST (e.g., 5:00 AM – 2:00 PM PST).
- Commitment: Starting at 40 hours per week, with potential for increased hours based on operational needs.
About ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen
our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Ready to Join?
Join ModSquad and level up your career, Hit Apply and let’s talk!
Originally posted on Himalayas