解决方案专员
Solutions Specialist
我们团队需要像你这样的人。
解决方案专家
在这里，技术、流程和人真正交汇——而我们希望你正好处在三者的中心。
关于我们
我们的专业服务业务正在快速增长，我们需要一位解决方案专家与我们一同成长。我们与各行业的客户合作——从精益初创公司到成熟企业——帮助他们弄清楚他们真正需要什么，然后确保解决方案真正落地。我们相信把事情做对：设计智能，构建干净，让客户比我们找到他们时更受益。
AI 正在成为我们工具箱中最锋利的工具之一，我们对它带来的新可能感到兴奋。我们需要一个与我们一样充满热情的人——并且知道如何负责任地使用它。
职位描述
这个角色位于技术、流程和用户体验的交汇点。你将深入研究客户的流程，找出真正的问题，设计合适的解决方案——然后确保它真正落地。有些日子是配置客户体验平台，有些日子是构建基于 AI 的工作流，很多时候两者兼有。
你将负责
▸ 为客户提供解决方案。深入研究流程、痛点和目标——然后设计并交付符合团队实际工作方式的解决方案。
▸ 负责整个生命周期。从需求收集到配置、测试和上线，全程支持实施——并在每一步都向客户保持沟通。
▸ 在变革中保持冷静。组织工作坊，提供现场培训，并推动组织内的实际采用——包括那些没有主动要求任何改变的人。
▸ 留下有用的东西。创建清晰、实用的文档——操作手册、流程图、实施指南——这些内容在项目结束后客户仍会持续使用。
▸ 以系统思维而非临时修补的方式思考。发现摩擦点并解决根本原因，而不仅仅是表面症状。为可扩展性设计。
▸ 永不停歇的好奇心。跟进新平台、AI 工具、自动化和客户体验创新——并将好的东西带回，提升我们交付的内容。
我们寻找的人
▸ 好奇心超越职位描述——你因探索新工具而感到乐趣，并且对技术适合哪里（以及不适合哪里）有真正的直觉。
▸ 真诚的同理心——你会考虑经历变化的人的感受，并能以耐心和清晰的方式引导他人克服抵触情绪。
▸ 技术与流程的熟练结合——给你一个流程，你就能看到它在哪里出问题，哪里拖慢了效率，
查看英文原文
We Could Use Someone Like You in Our Crew.
Solutions Specialist
Where tech, process, and people actually meet — and we want you right in the middle of all three.
ABOUT US
Our professional services practice has been growing fast, and we’re looking for a Solutions Specialist to grow it with us. We work with clients across industries — from lean startups to established enterprises — helping them figure out what they really need, then making sure the solution actually sticks. We believe in doing things right: designing smart, building clean, and leaving clients better off than we found them.
AI is becoming one of the sharpest tools in our kit, and we’re excited about what it makes newly possible. We want someone who shares that excitement — and knows how to use it responsibly.
THE JOB
This role lives at the intersection of technology, process, and human experience. You’ll dig into client workflows, identify what’s really broken, design the right fix — and then make sure it actually lands. Some days that’s configuring a CX platform. Some days it’s building an AI-powered workflow. Often it’s both.
WHAT YOU’LL DO
▸ Solve for clients. Dig into workflows, pain points, and goals — then design and ship solutions that fit how teams actually work.
▸ Own the lifecycle. Support implementation from requirements gathering through configuration, testing, and go-live — keeping clients informed every step of the way.
▸ Be the calm in the change. Run working sessions, deliver hands-on training, and shepherd real adoption across organizations — including the folks who didn’t ask for any of it.
▸ Leave behind something useful. Create clear, practical documentation — playbooks, workflow diagrams, implementation guides — that clients keep using long after the engagement wraps.
▸ Think in systems, not band-aids. Spot friction and solve the root cause, not just the symptom. Design for scale.
▸ Stay endlessly curious. Keep up with new platforms, AI tools, automation, and CX innovation — and bring the good stuff back to sharpen what we deliver.
WHAT WE’RE LOOKING FOR
▸ Curiosity that goes beyond the job description — you explore new tools for fun and have real instincts for where tech fits (and where it absolutely doesn’t).
▸ Genuine empathy — you think about how change feels for the people living through it, and you can guide someone through resistance with patience and clarity.
▸ Fluency in tech-meets-process — show you a workflow and you’ll see where it breaks, where it drags, and whether AI would genuinely help or just add noise.
▸ Experience working directly with clients or customers — support, success, implementation, or something adjacent.
▸ The ability to translate between a skeptical exec and a front-line team, with equal ease on both ends.
▸ Conceptual comfort with APIs, integrations, and automation. Hands-on time with Zapier, Make, or similar no-code/low-code tools is a plus.
▸ A strong foundation in SaaS administration, cross-platform integrations, and CX platforms (Zendesk, Zoom, or similar).
▸ Dependability — you juggle multiple engagements, follow through without being chased, and flag issues early.
▸ Resourcefulness — here, the playbook often doesn’t exist yet, and you’re okay with that.
▸ High EQ, accountability, and a sense of humor. You thrive solo and on a team.
READY TO JOIN?
We’re building something, and we’d love the right person breaking ground with us. If this sounds like your kind of work — come do it with us. Hit Apply and let’s talk.
About ModSquad
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Originally posted on Himalayas