解决方案工程师
Solutions Engineer
我们团队需要像你这样的人才
解决方案工程师
你已经超越了遵循既定流程的阶段，现在你来制定规则。
关于ModSquad
ModSquad的解决方案工程团队处于CX、AI和工作流技术的最前沿，为全球顶尖公司提供服务。我们实施、集成并构建——将平台功能和代理式AI转化为客户在各行业的实际运营成果。我们正在成长，寻找希望与我们一同构建的人才。
职位描述
作为解决方案工程师，你将全程主导实施项目。你对平台有深入了解，能够自信地进行配置；对系统有深刻理解，能够干净利落地进行集成；具备AI直觉，知道何时以及如何将智能引入工作流。你直接与客户合作，从需求分析到交付，甚至更远，都负责技术关系和结果。
这不是一个支持岗位或协调岗位。你为真实的客户构建真实的东西，并对结果负责。
你将负责
- 从需求分析到交付全程主导客户项目——负责技术实现、客户关系和结果。
- 在合作伙伴生态系统（Zendesk、Zoom CX、Workato、Observe.ai等）中设计和构建解决方案，包括配置、集成和AI驱动的工作流。
- 将客户需求转化为技术规范——与专家协作执行，并与架构师共同解决复杂的设计挑战。
- 构建和部署AI驱动的工作流，包括代理自动化，以减少人工操作并提升客户运营效率。
- 记录你构建的内容——实施指南、集成规范、工作流图示——让客户能够自信地操作，同时团队可以在此基础上继续工作。
- 以系统思维管理问题和升级——解决当前问题，并关闭漏洞以防再次发生。
- 在你的技术视角能带来价值时，支持售前讨论。
你是什么样的人
- 3–5年在面向客户的角色中实施和管理SaaS平台的经验——你曾主导过实施，而不仅仅是支持。
- 具有CX平台（Zendesk、Zoom Contact Center或类似）和工作流自动化工具（Workato、Zapier、Make或类似）的实际操作经验。
- 熟悉API、JSON和系统集成——你了解平台之间如何通信，以及为何有时无法通信。
- 有构建和部署的实际经验
查看英文原文
We Could Use Someone Like You in Our Crew.
Solutions Engineer
You've moved past following the playbook. Now you write it.
About ModSquad
ModSquad’s Solutions Engineering team works at the leading edge of what CX, AI, and workflow technology can do for the world's best companies. We implement, integrate, and build — turning platform capabilities and agentic AI into real operational outcomes for clients across industries. We're growing, and we're looking for people who want to build with us.
The Job
As a Solutions Engineer, you lead implementation engagements end-to-end. You know the platforms well enough to configure them confidently, understand systems deeply enough to integrate them cleanly, and have the AI instincts to know when — and how — to introduce intelligence into a workflow. You work directly with clients, owning the technical relationship from discovery through delivery and beyond.
This is not a support role or a coordination role. You're building real things for real clients and owning the result.
What You'll Do
- Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome.
- Design and build solutions across the partner ecosystem (Zendesk, Zoom CX, Workato, Observe.ai, and others), including configurations, integrations, and AI-powered workflows.
- Translate client needs into technical specifications — working with Specialists on execution and engaging Architects on complex design challenges.
- Build and deploy AI-powered workflows, including agentic automations that reduce manual effort and improve client operations.
- Document what you build — implementation guides, integration specs, workflow diagrams — so clients operate confidently and the team can build on your work.
- Manage issues and escalations with a systems mindset: fix the immediate problem and close the door so it doesn't come back.
- Support pre-sales conversations when your technical perspective adds value.
Who You Are
- 3–5 years of experience implementing and administering SaaS platforms in client-facing roles — you've owned implementations, not just supported them.
- Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar).
- Working knowledge of APIs, JSON, and systems integration — you understand how platforms talk to each other and why they sometimes don't.
- Real experience building and deploying AI-powered workflows, with solid instincts for what agentic AI can realistically do inside a business process.
- Strong client communication skills — you can run a technical working session, manage expectations under pressure, and explain a complex solution clearly to a non-technical audience.
- Documentation habits that make the next person's job easier, not harder.
- A systems thinker who solves for root causes, not just immediate symptoms.
- The MacGyver instinct — you figure things out even when the answer isn't in the documentation.
- High EQ, personal accountability, and a sense of humor.
Ready to Join?
We're building something real, and we want people who want to build with us. If you're a technical practitioner ready to lead — hit apply and let's talk.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Originally posted on Himalayas