IT系统工程师I、II或III
IT Systems Engineer I, II, or III
概述
IT系统工程师负责设计、实施、支持和优化为企业法律科技、eDiscovery和托管服务提供支持的企业基础设施环境。该职位结合系统工程、云基础设施、网络、虚拟化、存储、数据库和安全方面的专业知识，为内部运营和面向客户的平台交付可靠、可扩展且安全的解决方案。
作为基础设施团队的一员，系统工程师既是技术专家又是实施资源，支持复杂的eDiscovery和法律科技环境，同时参与基础设施咨询和专业服务项目。工程师会与客户、项目经理、开发人员、支持团队和业务利益相关者紧密合作，执行基础设施项目，解决关键的技术问题，并维护高可用的生产环境。
该职位适合一位喜欢在快节奏环境中工作的工程师，享受解决复杂技术挑战，并能平衡运维支持、项目执行和客户咨询服务的职责。
排班
该职位采用错峰排班，以提供更长的运营覆盖时间（包括晚上、周末以及参与值班轮班）。
薪资
根据IT系统工程师I、II或III的级别，薪资范围为90,000.00至160,000.00美元。
地点和差旅
这是一个远程职位，需要最多10%的差旅（包括航空旅行），仅限拥有在美国任何雇主处合法工作资格的申请人；靠近佐治亚州亚特兰大、伊利诺伊州芝加哥或弗吉尼亚州阿什本是加分项，但非必需。
关于IST管理
IST管理是一家业务流程外包公司。成立于1997年，我们有超过1800名员工，业务遍布美国各地。我们提供一系列服务于诉讼和企业办公支持的服务，包括e-Discovery处理+托管、法庭记录、催收/取证、托管审查、托管服务和法律IT基础设施支持。IST管理是Relativity认证供应商，且工具中立。我们还提供全面的设施管理和办公服务。
我们被评选为美国增长最快的公司之一，曾获得“全美最佳和 brightest 公司”奖项。
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Overview
The IT Systems Engineer is responsible for designing, implementing, supporting, and optimizing enterprise infrastructure environments that power the organization's legal technology, eDiscovery, and managed services offerings. This role combines expertise in systems engineering, cloud infrastructure, networking, virtualization, storage, databases, and security to deliver reliable, scalable, and secure solutions for both internal operations and customer-facing platforms.
As part of the Infrastructure team, the Systems Engineer serves as both a technical expert and implementation resource, supporting complex eDiscovery and legal technology environments while also participating in infrastructure consulting and professional services engagements. The engineer works closely with customers, project managers, developers, support teams, and business stakeholders to execute infrastructure projects, resolve critical technical issues, and maintain highly available production environments.
This role is ideal for a hands-on engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is comfortable balancing operational support, project execution, and customer-facing consulting responsibilities.
Schedule
The position operates on a staggered schedule designed to provide extended operational coverage *including evenings, weekends, and participation in an on-call rotation*.
Compensation
$90,000.00 - $160,000.00 pending experience level and qualifications for IT Systems Engineer I, II, or III
Location and Travel
This is a remote position with up to 10% travel required (including air travel) open to applicants with legal authorization to work for any employer in the United States; proximity to Atlanta, GA, Chicago, IL, or Ashburn, VA is a plus but is not required.
About IST Management
IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees and operations across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery processing+hosting, court reporting, collections/forensics, managed review, managed services, and legal IT infrastructure support. IST Management is a Relativity Certified Provider and tool-agnostic. We also provide a full range of facilities management and office services.
We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!
Check us out at istmanagement.com for more information.
Responsibilities
· Design, implement, support, and optimize enterprise infrastructure environments supporting legal technology, eDiscovery platforms, managed services, and internal business operations.
· Provide end-to-end administration and support for servers, networking, cloud infrastructure, virtualization platforms, databases, storage systems, and security technologies.
· Design and deploy infrastructure solutions including Windows Server environments, VMware, Azure, AWS, Microsoft 365, networking, storage, and related technologies.
· Participate in customer-facing consulting engagements, including infrastructure assessments, solution design, implementation planning, migrations, and operational improvements.
· Collaborate with customers, project managers, developers, support teams, and business stakeholders to successfully deliver infrastructure projects and strategic initiatives.
· Troubleshoot and resolve complex technical issues involving operating systems, networking, cloud services, virtualization, databases, storage platforms, and enterprise applications.
· Administer and maintain Microsoft SQL Server environments, including performance optimization, backup and recovery, security, and availability.
· Develop and maintain automation, scripting, and Infrastructure-as-Code solutions to improve operational efficiency, consistency, and scalability.
· Implement and support containerized and cloud-native technologies where appropriate to improve application portability, resiliency, and performance.
· Monitor infrastructure health, capacity, performance, and availability across customer and corporate environments, proactively identifying and addressing potential issues.
· Participate in security initiatives including vulnerability remediation, patch management, system hardening, access control, and risk reduction activities.
· Contribute to architecture, technology selection, capacity planning, disaster recovery, business continuity, and infrastructure lifecycle management efforts.
· Produce and maintain accurate technical documentation, system diagrams, operational procedures, implementation plans, and knowledge base articles.
· Serve as an escalation point for advanced technical issues, major incidents, and critical customer-impacting events.
· Mentor team members and contribute to a culture of continuous learning, knowledge sharing,and operational excellence.
· Travel to customer locations, offices, or data centers as required to support projects,implementations, and operational needs.
Qualifications
Required
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent combination of education and professional experience
Experience
· Relevant experience in IT infrastructure, systems engineering, systems administration, or related technical disciplines commensurate with the position level
· Strong experience supporting enterprise infrastructure technologies, including Windows Server, virtualization platforms, networking, storage, and Microsoft 365
· Experience with public cloud platforms, including Microsoft Azure and/or Amazon WebServices (AWS)
· Solid understanding of enterprise networking concepts, including routing, switching, firewalls, VPNs, DNS, DHCP, and network troubleshooting
· Experience administering and troubleshooting Microsoft SQL Server environments
· Scripting and automation experience using PowerShell, Python, or similar technologies
· Experience implementing infrastructure changes and supporting production environments with a focus on reliability, performance, and security
Other
· Strong analytical, troubleshooting, problem-solving, and decision-making skills
· Excellent verbal and written communication skills, including the ability to communicate effectively with technical and non-technical stakeholders
· Ability to work independently and exercise sound technical judgment in a fast-paced environment
· Ability to participate in a staggered work schedule, after-hours maintenance activities, weekend coverage, and on-call rotations as required
Preferred
· Experience supporting legal technology and eDiscovery platforms, including Reveal, Relativity, Nuix, or similar technologies
· Experience delivering customer-facing consulting, professional services, or infrastructure implementation engagements
· Experience designing and implementing cloud and hybrid-cloud infrastructure solutions
· Experience with Infrastructure as Code (IaC), configuration management, automation, or related infrastructure deployment methodologies
· Experience with containerization and orchestration technologies, including Docker, Kubernetes, ECS, or similar platforms
· Experience with Atlassian products, including Jira and Confluence
· Experience supporting environments within regulated, compliance-driven, or highly secure industries
· Relevant industry certifications, including Microsoft, VMware, Cisco, AWS, Azure, security, or related technologies
Note: The I, II, III levels reflect flexibility based on experience, responsibility, and technical proficiency. Candidates at all levels are encouraged to apply.
IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at . Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.
Originally posted on Himalayas